J. DEVIN GRIFFIS

**** **** ******, ***. ***, Sacramento, CA 95814 acxu87@r.postjobfree.com (479) 721 - 1237

CAREER SUMMARY

Certified Apple Expert

PC and Mac assessment and troubleshooting

File management and program deployment within operating systems including UNIX, LINUX, Windows, and iOS

Network configuration and maintenance

Microsoft Office Suite proficiency

EXPERIENCE

TECHNICIAN, FIELD SUPPORT, LEVEL 2 (HELP DESK), WALMART OCTOBER 2015 – MAY 2016

Identified, prioritized, and resolved technical operational issues; input descriptive information into dedicated tracking system, and routed issues to appropriate areas of responsibility; provided hour-by-hour action-item reports on active, critical issues to managers and company directors; interpreted technical procedures for non-technical users; used root access to remotely operate offsite terminals, UNIX servers, point of sale controllers, and hand-held devices, across a global network; overcame language barriers and localized jargon to facilitate international team cooperation; ensured data security for both the company and its customers; performed work tasks in a fast-paced, deadline-driven, high-accountability environment; concurrently resolved multiple urgent, unrelated issues. My team kept all Walmart, Sam’s club, and Neighborhood Market Stores in the United States as well as Canada and parts of the UK running and able to process customers. We handled everything from network issues to and software conflicts within the servers to power outages and user error. Our job was to be the glue that held the technology side of the business together. Unix and windows scripting was part of our job but I had not yet learned enough to write my own. We were given a list of tools to use in combination with each other in a “cut and paste’ automate some of the logger processes.

PERSONAL CARE PROVIDER, LIFESTYLES, INC APRIL 2015 – OCTOBER 2015

Provided individual support to disabled adults without close supervision or specific instructions; analyzed problems, including their effects and causes, to ensure successful outcomes; determined the strengths and weaknesses of alternative solutions in response to issues or problems; adhered to established standards and methodologies of care; produced detailed and descriptive documentation of patient progress; integrated new information with existing knowledge to adapt to patient needs; tactfully and diplomatically resolved conflicting priority requests between patients and outside entities.

SENIOR TECHNOLOGY SALES ASSOCIATE, OFFICE DEPOT AUGUST 2014 – APRIL 2015

Served as captain of the Solutions Team; helped users select technological solutions to meet personal and business needs by defining requirements, identifying desired process improvements, and understanding constraints; educated consumers about general computer architecture and available software; analyzed computer issues (both software and hardware) and conducted basic repairs; ensured superior customer service in an IT environment; consistently met and exceeded sales goals.

SALES MANAGER, MEGABYTE COMPUTER CENTER APRIL 2013 – JULY 2014

Supervised three direct reports; led team meetings to communicate goals and expectations, and to foster team cohesion; prioritized team and individual tasks; ensured adherence to Apple quality and sales standards; diagnosed and repaired computers; transferred data between electronic devices according to established procedures; advised customers on technical issues; conducted individualized consultations for larger-scale projects; acted as personal advisor to commercial accounts; improved existing sales strategies and procedures; tracked sales metrics; compiled and presented profit and loss reports; managed inventory; oversaw loss prevention and security; handled confidential information and ensured HIPAA compliance.

TECHNOLOGY SALES ASSOCIATE, OFFICE DEPOT AUGUST 2012 – APRIL 2013

Diagnosed and repaired computers; aided customers in designing or upgrading personal and business systems; conducted sales transactions; followed established methodologies to maximize sales; ensured store cleanliness and organization.