Audrey J. Sonka 503-***-****

Portland, OR ***** acxu6w@r.postjobfree.com

Summary

A motivated professional with extensive experience writing technical and non-technical documents for high tech, IT, oil and gas, proton therapy, aviation and maritime industries. I’m comfortable working with people at all levels, and am self-motivated with a proven ability to manage my time and drive complex projects to completion.

Key Skills

Written & Verbal Communication

Agile Methodology

Time Management & Organization

Analytical Thinking & Problem Solving

Instructional Design & Training

Office 365 - Word, PowerPoint, Excel

OneDrive / Sharepoint Adobe FrameMaker

Captivate

Snag-It

Visio

Confluence

Slack

SQL / PMP (completed coursework)

Excellent editorial & proofreading skills

Professional Experience

PayPal – Portland, OR Feb. 2016 – Present

Technical Writer (Contract)

Collaborate and research product attributes, processes, and step-by-step guides using Agile methods.

Analyze use cases to test and map out product user experiences.

Work in Office 365, OneDrive, and Groups to store, share, and collaborate on projects.

Research and create communications for various project rollouts.

Develop user guides and document Office 365 collaboration products for internal use.

Post essential documentation for all employees in ITSM and SmartIT; exposure to HTML

Genentech – Hillsboro, OR Sept. 2015 – Dec. 2015

Business Analyst (Contract)

Developed user requirements and functional requirements for the business-specific solution while dealing with project problems, with an emphasis on process and single tasks.

Analyzed business scenarios, support PM with QA and project execution.

Applied technical principles, theories/concepts related to requirements, data, usability and process analysis.

Royal Caribbean Cruise Lines – Miami, FL Mar. 2015 – July 2015

Technical Writer (Contract)

Wrote technical user guides for IT, SOPs, service level agreements, and training manuals.

Wrote Service Level Agreements to contract services for RCCL hotel and transportation vendors.

3M Corporation – Austin, TX Mar. 2014 – July 2014

Technical Writer (Contract)

Developed user guides documenting software for DMV IT administrators using design documents, business rules; worked in conjunction with SMEs, QA/QC, business analysts, and API software developers.

Executed test cases, scripts, and procedures to support testing; knowledge of software development lifecycle.

Maintained tight schedules while developing quality documentation; provided written reports to project managers and client stakeholders.

Qualcomm Technologies, Inc. – San Diego, CA Oct. 2012 – June 2013

Senior Technical Writer (Contract)

Researched, wrote, edited and released technical documentation such as product user guides, operational guides, installation and commissioning guides, trial and testing documentation, training modules/scripts, and system-level engineering and developer documentation.

Facilitated cross-functional team meetings to solicit accurate information, capture requirements, review feedback, and verify accuracy of documentation and training.

Rebranding project team member; updated templates to comply with legal requirements.

Professional Experience – Audrey Sonka pg. 2

Varian Medical Systems – San Diego, CA Sept. 2011 – July 2012

Technical Writer (Contract)

Wrote installation documentation necessary to install/maintain state-of-the-art Proton Therapy equipment.

Validated installation and commissioning procedures by testing on-site.

Photographed and videoed step-by-step installations used in training documentation.

Collaborated with installers, riggers, service team members, operators, and end users.

San Diego Gas & Electric – San Diego, CA June 2010 – Sept. 2011

Technical Writer/Instructional Designer – Gas Distribution (Contract)

Worked at the Skills Training Center writing training materials to instruct gas and electric employees about specific aspects of their jobs.

Developed gas related training manuals for installation and repair of pipelines; worked closely with SMEs.

Developed manuals for field managers to train field supervisors for cross-training purposes.

Developed instructor and student training manuals for DMV, SAP, and ClickMobile software used in-house and in the field.

Qatargas Operating Company, Ltd. – Doha, Qatar Aug. 2008 – July 2009

Technical Editor (Training Partners Limited, Inc.)

Developed PowerPoints with instructor notes to present to LNG workers in a classroom training environment.

Produced technical documentation for Qatargas Expansion Startup pertaining to all aspects of the Liquefied Natural Gas (LNG) facility including operating manuals, procedures, and standing instructions for Operations (i.e., Startup, Shutdown, Maintenance, Training, Safety, Inspections, Laboratory Testing, Commissioning, Concurrent Operations, Statutory and Company Management Manuals).

Consulted with SMEs and section heads to develop operations and maintenance manuals for equipment assembly, maintenance, and all supporting documentation using Global English.

General Physics Corporation – Houston, TX Sept. 2007 – May 2008

Technical Editor/Writer (ExxonMobil Project)

As a member of the technical writing team, developed training modules for e-learning to teach basic skills; followed by knowledge and performance-based evaluations to validate the learning experience.

Wrote instructor notes in PowerPoint presentation for use during classroom training sessions.

Edited SOPs with an emphasis on Global English for safety, maintenance, and QC.

Omnigon Technologies – Carlsbad, CA Mar. 2001 – Oct. 2003

Senior Technical Writer and Editor

Documented software for newly developed technological approach to performing complex data analysis.

Developed marketing materials including graphics for fund raising purposes.

Developed storyboards used to produce training materials.

Quality control of projects to ensure the writing and editing team adhered to specifications and standards.

Intel Corporation Mar. 1992 – Mar. 1995

Corporate Policies and Procedures Administrator

Developed and applet for Intel’s Policies and Procedures for which I received an Intel Recognition Award for application design and implementation.

Wrote and edited policies and procedures.

Professional Highlights and Accomplishments

Private Pilot License Federal Aviation Administration

USCG Certification - Captain and Master

Intel Recognition Award for application design & implementation

Citizens Review Board Oregon Supreme Court Appointment (1992-1994)

Education

University of California at Santa Barbara, CA, 1988

B.A., LAWSO (Law & Society) with Criminal Justice emphasis

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