Manoj

Email ID: acxu5b@r.postjobfree.com

Contact No: 609-***-*****215

Professional Summary:

IT Professional with over Ten years of experience in Software Development, Testing (QA), Business Analysis and Production Support.

Experience in various domains such as Insurance, Banking, Embedded and Airline.

Worked in all areas of project execution including planning, business analysis, requirements gathering, design, development, testing and SLA based production support & maintenance.

Experience in implementing SDLC methodologies including Waterfall model, Agile methodology and Rational Unified Process (RUP).

4+ yrs of hands on experience creating Data driven, Hybrid and Keyword driven frameworks with UFT 11.52 testing tool.

Experience in process management and improvement, risk management, root cause analysis and best practices.

Experience in interviewing Business users & SME providing recommendations to resolve issues for various business/technical groups & defining strategic solutions to business problems in a multiple project environment.

Well versed in translating business requirements and user expectations into detailed specifications employing Unified Modeling Language (UML) diagrams using MS Visio

Experience in developing detailed functional specs through JAD sessions, interviews, On site meetings with business users & development team.

Strong experience in manual and automated Software testing/quality assurance (black and white box) as well as UI (User Interface) testing and V&V (Validation and Verification) testing.

Performed Compatibility testing using different devices such as iPhone, Black Berry, Samsung, HTC, Motorola and Google Nexus.

Creative in writing and executing comprehensive test plans, test suites, test scripts, test scenarios, test cases, end-to-end tests and Test Strategies in structured and agile development environments.

Experience in performing all types of testing including functional, automation, ad-hoc, smoke, regression, acceptance, sanity, Mobile, Internationalization/Localization for web based and Client Server applications.

Expertise in web application, client-server and multi-layered architecture system testing.

Worked as a liaison among stakeholders in order to elicit, analyze, communicate and validate requirements for changes to business processes, policies and information systems.

Good exposure on defect tracking tools like Bugzilla, Jira and HP ALM

Preparation of Capacity plans, PDMR data, shift details, pending execution lists and test execution metrics for various releases.

Experience in documenting, implementing, monitoring, and enforcing all processes for testing as per standards defined by the organization.

Trained employees at an organizational level on HP UFT and HP ALM.

Extensive experience in managing, working with and leading onsite, offsite and overseas teams, preparing and running calls and meetings.

Author and manage project schedules including key deliverables, milestones, dependencies and resource allocation.

Coordinating multiple project activities such as project team meetings, requirements, architecture sessions and coordination of end-to-end testing efforts.

Excellent Communication, Leadership, Team building, Technical & Analytical Skills with proven abilities in resolving complex software issues

Excellent analytical and problem-solving, planning & organizational skills and strong interpersonal skills

Extremely reliable, very diligent and detail-oriented, Work well under pressure, Enjoy challenges.

Flexible and Versatile to adapt any new environment and work on any project.

Technical Skill Set:

Programming Languages

C, C++, Java

Scripting Languages

Shell Scripting, Perl & VB Scripting

Database

MySQL,Oracle, TOAD

Operating Systems

Windows 98/NT/XP/Vista/7/8/10,UNIX(HP-UX),Sun Solaris, Mainframes

Test Management Tools

ALM 11.52 Administration, JIRA, Bugzilla

Test Automation Tools

UFT 11.52, Selenium

Monitoring Tools

HP Sitescope, Gomez

Web Service Testing Tool

SOAP UI

Networking

TCP/IP,LDAP,SSL and Kerberos

Config Mgmt Tool

Clearcase, CVS

Education/Certifications:

Bachelor of Engineering from Visveswaraiah Technological University (Karnataka, India)

Employment History:

SWA – SOUTH WEST AIRLINES

QA Lead – Dallas, TX 11/15 – Till Date

Project Description:

Southwest airlines are the world’s largest low cost carrier headquartered in Dallas, TX. SWA works with Amadeus GDS system.

Roles/Responsibilities:

Working as a Test Lead handling a team of 8 resources in Onsite and 22 in Offshore.

Excellent technical expertise working on Amadeus GDS system with Reservation, Ticketing, Customer management, Inventory and Loyalty portfolios.

Project delivery under stringent timelines

Successfully managed projects with rapidly evolving requirements.

Project scheduling, Tracking and Reporting of various activities in the project.

Implementing and coordinating projects and major enhancements, end to end testing and user acceptance testing.

Project execution and Control

Hosted the Defect triage calls involving the Business, Development, client and testing teams.

Preparing Daily, Weekly and monthly status reports to showcase the execution performed by the team across modules.

Excellent communication skills and good interaction with the client.

CSC – ZURICH FINANCIAL SERVICES 06/15- 11/15

QA Lead – Overland Park, KS

Project Description:

Zurich Financial Services Group is an insurance-based financial services provider. Headquarters are in Zurich, Switzerland. Founded in 1872, they have a global network of subsidiaries and offices in North America, Europe, Asia Pacific, Latin America and other markets. 60,000 employees serve customers in more than 170 countries. Zurich is a global insurance company which is organized into three core business segments: General Insurance, Global Life and Farmers.

Roles/Responsibilities:

Core Member in Keyword and Data driven Automation Framework Development with UFT 11.52

Implementation of Automation Framework by developing scripts.

Regular interaction with Client to validate and clarify the requirements for development of Automation scripts.

Solving technical Issues and performing R & D Activities

Execution of Automated system test cases and defect management

Reviewing the code authored by the team

Code merge and Configuration management

Design and preparing design artifacts to ensure adherence to the guidelines defined by Client

Status reporting to the client –Weekly, Biweekly and Monthly customer status and test execution report

Code delivery and Client communication

Environment: HP UFT 11.5, HP ALM, MS –SQL, VB Scripting, Windows 7

CSC - AMERICAN INTERNATIONAL GROUP (AIG) INSURANCE 09/14-06/15

BA/QA Lead– Nashville, TN

Project Description:

American International Group, Inc. – also known as AIG – is an American multinational insurance corporation. The company operates through three businesses: AIG Property Casualty, AIG Life and Retirement and United Guaranty Corporation (UGC). AIG Property Casualty provides insurance products for commercial, institutional and individual customers. AIG Life and Retirement provides life insurance and retirement services in the United States. UGC focuses on mortgage guaranty insurance and mortgage insurance. AIG also focuses on global capital markets operations, direct investment and retained interests.

Roles/Responsibilities:

Requirement Gathering & Elicitation of AIG life, Annuities and A& H products.

Facilitated Joint Application Development (JAD) sessions with all IT group members for communicating & managing expectations and to discuss various means for integration with current system.

Coordinated with business users to prepare and update Business Requirement. Documents (BRD) and Functional Requirement Documents (FRD). Created use case documents for requirements.

Performed GAP analysis of business rules, business and system process flows, user administration and requirements and developed Requirement Traceability Matrix to find out if the current project requirements are met and ensured its timely update.

Handling two products for R3.0 release and 9 products for R4.0 release.

Performed the analysis of the earlier systems, generated a detailed requirements document describing new system architecture through use cases diagrams and activity diagrams using MS Visio.

Actively worked on RAT (Requirements Ambiguity Testing) for R3 and R4 releases and came up with a 300+ defects on requirements ambiguity which was taken up on priority and changes made which saved a lot of time for testing and reducing the cost to the customer.

Given RAT demo to various projects across CSC

Working on Requirement Analysis, Test case authoring, Test execution and defect creation.

Working on TDM (Test data management) related activities in helping out the team in providing test data for execution.

Involved in defect triage calls to discuss on the defects created.

Attending Daily, Weekly and Monthly calls with the client on updating the status of execution and risks involved.

Helped offshore team in getting all the queries answered and testing the products on time without any delays.

Worked on Health Claims and Premium Waiver application in processing the claims.

Environment: HP ALM, MS-SQL, MS Visio, Windows XP, SOAP UI, XML,

CSC – UNITED AIRLINES (UA) 04/14-09/14

BA/QA Lead – Chicago, IL

Project Description:

Mainframe system which hosts the flight schedules, inventory, reservations, fares, ticketing records, sales transactions and customer profiles etc. Apollo/Shares reservation system is back-end application for united airlines and allows it to book a reservation of flight segments for passenger traveling on various sectors. Shares interact with various other systems like Loyalty, EDW (Enterprise data warehouse) etc. The information from reservation record is transmitted to other systems either after a purchase is made by passenger or when the aircraft takes-off from the boarding point. Shares becomes the centralized system for all different applications of United Airline like EZR, AERO, Kiosk and United.com which sends and receives the data from Shares reservation system and store the record of every passenger in their mainframe database

Roles/Responsibilities:

Handled seven modules under Loyalty and Shares portfolio

Responsible for Elicitation, understanding the business requirements for the project, and translating these into functional specifications and detailed test plans.

Maintained requirements status update log.

Extensively involved in writing Use cases and Work flow diagrams for effective plans.

Ensured use-cases were consistent and covered all the aspects of Requirement documentation.

Performed Gap Analysis, Impact Analysis to check compatibility of the existing system infrastructure with new business requirements and suggested methods to overcome them.

Documented system enhancements and coordinated with project team by facilitating JAD sessions.

Assisted with user Acceptance testing of systems (UAT), with developing and maintaining quality procedures, and with ensuring that appropriate documentation was in place.

Contributed in defining timelines and project plans; monitored estimates, feasibility, effort, time and compatibility.

Established and maintained traceability matrix until business requirements were signed off.

Requirements gathering and discussing with development and business team to come up with a Test Plan

Project planning, estimating and scheduling.

Involved in testing United and MP Wallet App for Android and iOS devices.

Worked on Mobile App testing for MP Wallet to perform purchases with iPhone and Android devices.

Handled production cutover efficiently involving the development and testing teams.

Involved in triage, CAB meetings to discuss on the issues and provide solutions

Provided ideas to the client on automating regression TC’s thereby reducing manual effort and saving cost.

Performed POC by developing a framework for automating a complex application using UFT 11.5 which was highly appreciated by the client.

Direct interaction with client in all the business meetings and project discussions

Interacting with business in giving walkthrough sessions on forecast and project functional requirements

Involved in meetings with business teams on providing technical solutions for issues seen across different projects.

Status reporting and balancing the task across the teams.

Environment: HP ALM, HP UFT, MS-SQL, VB Scripting, Windows XP, SOAP UI, Mainframes, XML

CSC – ZURICH INSURANCE COMPANY LTD 05/12-04/14

QA Lead – Hyderabad, IN

Project Description:

Zurich Insurance Company Ltd is a Swiss insurance company headquartered in Zurich, Switzerland. The company employs around 60,000 people serving customers in more than 170 countries and territories across the globe. Zurich is a global insurance company which is organized into three core business segments: General Insurance, Global Life and Farmers. At Computer Science Corporation we provide support for the tools namely ALM (Formerly Quality Center) and Quick Test Professional.

Worked as an administrator for ALM 11 where I support projects across 70 countries. We have around 450+ projects and approx. 24000+ users accessing our application on a day to day basis and we provide end to end support. Helped out project teams on the technical and functional issues seen with ALM and QTP.Helped out end users on creating customized queries and workflow codes based on their requirement and making the changes to the project. Created project related reports which will be sent to the client. Worked on the estimates and efforts required for the migration activity (QC 10 to ALM 11).

Roles/Responsibilities:

Worked in Mercury Interactive Test Management HP tool QC 9.2,10 & ALM 11,11.5

Generating customized reports and graphs in QC through SQL Queries.

Migrating Quality Center application and projects from QC 10 to ALM 11 and ALM 11 to 11.5

Implementation of Patch on the ALM Servers

Installation of ALM on App servers and interfacing App, DB and Web server.

Good understanding about QC Open test architecture,site admin API reference and Quality Center database

Providing estimates and efforts for the ALM migration activity

Having experience in work flow customization of Requirements, BPT, Test Plan, Test Lab, Defects and dashboard modules in Quality center.

Involved in writing workflow codes in Quality Center customization using VBScript and customizing the product as per the user’s requirements.

Submit reports on Daily, Weekly and Monthly basis to the customer about the project related activities

Worked on Integration of Quality Center with SAP Solution Manager, Mantis, Jira, TFS and Bugzilla

Upgrade QTP 11 to UFT 11.5 and updating the Sentinel license server from 8.3.0 to 8.5.0

Environment: HP ALM, HP UFT, MS-SQL, VB Scripting, Windows XP, SQL Server, JIRA, TFS, SAP Solution Manager, Mantis

TCS – AMERIPRISE FINANCIAL INCORPORATION 09/10-05/12

Team Lead – Bangalore, IN

Project Description:

Ameriprise Financial is the largest financial planning company in the United States and is among the 25 largest asset managers in the world. Ameriprise Financial engages in business through its subsidiaries, providing financial planning, products and services, including wealth management, asset management, insurance, annuities and planning. At Tata Consultancy Services we provide support for the tools.

Provided support for Quality Center, Sitescope, Gomez and CVS. Worked as an administrator for quality center and provide end to end solutions technically. Helped project teams in creating new projects, customizing them, generating reports and solving technical issues. Created monitors for monitoring the availability and performance of distributed IT infrastructures including servers, operating systems, network and Internet services, applications and application components for Sitescope.

Roles/Responsibilities:

Interacted with the then existing trading application developers, BA's and customer support to achieve better understanding of existing features, desired features and their priorities

Played a vital role in the creation and maintenance of iteration plan, documented and prioritized the scope by identifying the client's requirements

Responsible for communicating to the level of audience by creative methods such as analogies and visual to communication complex ideas.

Continuously worked with other Business Analysts to assure consistency across product channels.

Organized meetings and presented story boards to ensure accurate comprehension of the existing situation with regards to mismatched scenarios.

Efficiently and effectively managed the backlog of requirements for future releases and played a pivotal role in the timely release of the project.

Reviewed and provided input on test scripts to ensure thorough testing of new functionality and triaged defects and enhancement requests.

Analyze Business Requirements from Black Box testing perspective. Reviewed Test Strategy and Test Plans to ensure that test cases reflect user needs for the functional, User Interface, Performance, Usability and Security requirements.

Managed an offshore BA team who worked on UAT scripts and conducted user acceptance testing.

Created and maintained Narrative Use Cases (Business Use Cases, System Use Cases) and modeled Use Case Diagrams, Activity Diagrams, Data Flow Diagrams using MS Visio.

Setting up Quality Center environments

Migrating Quality Center application and Projects from QC 9.2 - 10.0 and 10.0 - ALM 11

Resolving user problems and creating new users and assigning roles

Creating new Quality Center projects as per the requirements

Providing advices on Quality Center functionality usage

Customizing projects as per requirements

Applying Quality Center patches

Setting up Quality Center Workflow by writing Quality Center API scripting.

Involved in writing workflow codes in Quality Center customization using VBScript and customizing the product as per the user’s requirements.

Create scripts in QC to automate some of the activities such as Add user to the group, Remove users from Group, etc

Good understanding about QC Open test architecture, site admin API reference and Quality Center database.

Generating customized reports and graphs in QC through SQL Queries.

Provide end-user support/training

Involved in writing Workflow scripts to customize the project according to the user requirement

Environment: HP ALM, HP QTP, MS-SQL, HP Performance Center, VB Scripting, Windows 98/2000/XP, SQL Server, Sun Solaris, JIRA

WIPRO – HEWLETT PACKARD (HP) 01/08-09/10

Senior Software Engineer (BA/QA Analyst) – Bangalore, IN

Project Description:

Hewlett Packard is a well-known U.S. based company, which supplies varieties of MFPs all over the world to meet different customer needs. At Wipro Technologies we provide quality control & quality assurance services for these Products.

These MFPs support various features like Copy, Print and Digital Sending Jobs such as Fax (I-Fax, LAN FAX & Analog Fax), Email, Workflow and Send to Folder jobs. The Digital Sending processes are tested with the help of DSS (Digital Sending Software). The same Functionalities are embedded in the MFPs also, which undergo testing with the help of a web-based application, EWS (Embedded Web Server). GUI testing is performed for EWS functionality of the MFPs. MIMS, DIMS & QC test management tools are used for management of testing activities. Regression and Performance testing is done manually for these products whereas Fixed Focus, Memory leak and Duration testing is automated through scripts.

I have worked on automation of test cases using AntEater, PERL integrated along with TCL and shell scripting. Crashes occurring during Fixed Focus, Memory leak and duration are triaged; here we get all relevant data for the crash/hang, attach the debugger (GDB) to the crashed process. Logs and defects are logged into MIMS (internal) and QC (Quality Center). Leaks found during memory leak testing are identified and logged. I have written FQPs and fixed focus Test cases for various functionalities & localization issues.

Roles/Responsibilities:

Performed Requirement Analysis by gathering both functional and nonfunctional requirements based on interactions with the process owners & stake holders and document analysis, represented them in Requirements Traceability Matrix (RTM).

Coordinated activities between the business house and technical staff, in developing new methods, policies, and procedures to meet the business needs, and has acted as the primary trainer in educating the business house stack holders.

Interacted with department heads to finalize business requirements, functional requirements and technical requirements and also created Business process model.

Created and maintained Narrative Use Cases (Business Use Cases, System Use Cases) and modeled Use Case Diagrams, Activity Diagrams, Data Flow Diagrams using MS Visio.

Performed Gap Analysis, Impact Analysis to check compatibility of the existing system infrastructure with new business requirements and suggested methods to overcome them.

Contributed in defining timelines and project plans; monitored estimates, feasibility, effort, time and compatibility.

Involved Planning and executing complex category management data studies with large volumes of data.

Responsible for communicating to the level of audience by creative methods such as analogies and visual to communication complex ideas.

Responsible for Regression, Duration, ad-hoc and performance testing of the respective products.

Experience in Regression, Functional, Localization, GUI, Fixed Focus, Smoke, Web Application, Performance, Memory leak and Duration Testing. Executing Fixed Focus, Memory leak and Duration test cases, regress bug fixes and logging defects in HP QC.

Writing test scripts for various functionalities of MFP, new features and products

For the crash/hang, all kinds of relevant data is collected and uploaded in MIMS. This involves collecting information from bash, debugging the process and collecting information about the threads and updating the same unto a standard template.

Experience in Automation of Regression Test cases (Writing test scripts) in PERL & AntEater, Black box testing, writing Test Plans and Fixed Focus test cases.

Preparation of Capacity plans, PDMR data, shift details, pending execution lists and test execution metrics for various CPE releases.

Worked as a Triage engineer – to collect all relevant information about crash/hang, debugging the crashed process to get information about the process stack and threads.

Expertise in Execution of Test Cases and generating automation Test Scripts using Automation Tools (QTP).

Worked on UNIX Shell scripting, PERL & Orthogonal Array.

Review of test cases on the basis of Feature Qualification Plans.

Communication with developers and understanding FDPs to write FQPs and Fixed Focus test cases.

Environment: Shell Scripting, Perl scripting, PATT, HP QC, HP QTP, GDB,MS-SQL, vi Editor, HP-UX 11i, AntEater, Windows XP

WIPRO – HEWLETT PACKARD (HP) 08/06-01/08

Senior Software Engineer (Developer) – Bangalore, IN

Project Description:

Hewlett-Packard and Wipro Technologies are partners in development of Software Solutions and Firmware for the LaserJet Printers and Multifunction Peripherals (MFPs). MFP-CPE team in Wipro is responsible for providing maintenance/enhancements for Firmware of HP MFPs. MFPs are based on OZ-Architecture which is already present in the market. This project is one of the most important projects for our client as it involves feature enhancements and new feature addition for MFPs; to make it best in the class among the commercially available printers.

Feature #1: Control Panel Language switching feature

Language used: C++

Development Environment: HP-UX

Target: Embedded system (MFP), Lynx OS

Roles and Responsibilites:

Designing the feature and preparation of FDD(Feature Detail Document)

Preparation of WBS(Work Break Down Schedule).

Implementaion of feature and preparation of UTC (Unit test case document)

Conductiong table review of design documents as well as code.

Resolving customer issues which may further arise.

Taking complete ownership and management of entire feature.

Communicating with the client with regards to quries and issues related to feature.

Description:

This feature is intended for countries where people speak more than one language. The graphic control panel allows the user to change the language without entering or navigating menus. A new Language icon is provided on the Home as well as the Authentication screen. Clicking this user gets to select the language of his/her choice for that particular user session. This feature is implemented to assist the user in switching the language from the default configured language to his or her spoken language for the user session. The device will switch back to the default language either at the end of the inactivity timeout, when the reset button is selected, or when the user logs off in the case of authenticated session.

Feature #2: Support to configure File-names to the documents sent via email.

Language used: C++

Development Environment: HP-UX

Target: Embedded system (MFP), Lynx OS

Roles and Responsibilites:

Designing the feature and preparation of FDD(Feature Detail Document)

Preparationg of WBS(Work Break Down Schedule).

Implementaion of feature and preparation of UTC (Unit test case document)

Conductiong table review of design documents as well as code.

Resolving customer issues which may further arise.

Taking complete ownership and management of entire feature.

Communicating with the client with regards to quries and issues related to feature.

Description: This feature brings the User flexibility to provide the Documents attachment name while sending email to the recipients. Earlier, users did not have the flexibility to provide custom names to the attachments. With this feature the user is provided with an option to set the attachment name via MFP user interface in the Email screen.

Environment: C++, Clear Case, GDB, vi Editor, PATT, Ant-Eater, HP-UX 11i, Share Point, Windows 98/2000/XP

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