BUSINESS OPERATIONS MANAGEMENT AND INFOMATION TECHNOLOGY EXECUTIVE

Successfully served in multiple executive leadership roles as Chief Operating Officer, Sr. Vice President of Operations, Chief Information Officer, and Vice President of Strategic Planning and Integration Services for companies ranging from $200M to $60B. Results driven executive leader with extensive experience in operations management and information technology at the divisional and enterprise levels. Significant aptitude for delivering high quality solutions to improve profits, provider performance and reducing operating expenses. Extensive hands-on technical and operational background with the ability to shape and deliver technology solutions that meet the strategic and operational objectives of the business. While Angelo’s primary experience is in the healthcare and information technology domains, he also has experience in military research and development, financial service operations and international government consulting.

Areas of Expertise

Strategic Planning & Execution

Enterprise IT Systems (EHR/CM/Claims)

Information Assurance & IT Audit

Process Improvement

Customer Relationship Management

New Product & Technology Launch

Risk Management

Call Center Management

Vendor & Contract Negotiations

Enterprise Computing Architectures

Software Development

Project Management

Supply Chain Integration

PROFESSIONAL EXPERIENCE

Aetna, Inc. 01/14 – Present

Chief Operating Officer, Mercy Maricopa Integrated Care (Aetna Managed Health Plan)

Reporting to the CEO of Mercy Maricopa Integrated Care, Mr. Edge serves as the Chief Operating Officer for Mercy Maricopa Integrated Care (Mercy Maricopa), a $1.1B dollar subsidiary of the parent company, Aetna. His primary function is that of the operational leader of the Mercy Maricopa organization with oversight responsibilities for the day to day operations of the company and, strategic initiatives under the direction of the Board of Directors. As such, Mr. Edge is rresponsible for oversight and management of all health plan operations through the design and implementation of financial controls, management information systems including electronic medical records, best practice health care services, human resource policies and procedures, facilities management and comprehensive marketing programs. He is chartered with developing and implementing the technology, scalable business processes, business partnerships and infrastructure necessary to ensure the company is tuned to maximum efficiency to achieve the measurable, cost-effective performance and key operational objectives that make the vision of Mercy Maricopa a reality.

Implemented the nation’s largest integrated physical and behavioral health care service plan for over 900,000 patients in Maricopa County, Arizona.

Streamlined the Mercy Maricopa Integrated Care plan operating procedures to support outcome-based integrated care.

Revised the governance structure for Mercy Maricopa to focus on strategic visioning, planning and prioritization; developing the goals and tactical approach for achieving the strategic vision and; implementing and managing the operational processes and controls that support the attainment of the goals.

Implemented performance-based contracts with information technology vendors, clinical and medical service providers to drive clinical and functional outcome improvements for patients that reduced the annualized medical cost of care for children enrolled in Mercy Maricopa’s program in 2015.

Implemented a clinical decision support and care management solution to improve the collaborative treatment planning for dual eligible members enrolled in Mercy Maricopa’s program. Implemented metrics and control measures to verify that all services are delivered in a cost-effective quality manner.

Provided leadership, team building, and staff development to create and maintain a multi-disciplined, high performing team.

Beacon Health Options (Formerly ValueOptions, Inc.) 4/03 – 1/14

ValueOptions is the nation’s largest independent behavioral health and wellness company serving over 34 million members.

VP, Federal Solutions & Acting COO Federal Division (3/12 – 1/14)

Provided strategic and tactical leadership for the Federal Solutions Division supporting the Non-Medical Counseling, Information Technology, Business Process Reengineering, Data Analysis and Reporting functions for members served under the Tricare South subcontract; activity duty personnel and their family members served under the DoD Military OneSource contract and, members served under the US Coast Guard contract.

Implemented a Virtual Call Center supporting the Military OneSource, Coast Guard and Tricare South programs using the Avaya telephony platform to eliminate single points of failure for handling 9.2M calls per year.

Led the IT design and solution integration team to successfully win the Military OneSource contract re-bid at the end of 2013, by developing strategies to integrated disparate information technology from technology service vendors.

Led the DoD Information Assurance Certification and Accreditation Process (DIACAP) for the Military OneSource program and achieved full system certification within 6 months of the contract award.

Led the implementation of ISO 9000:2005, ISO 9001:2008, ISO 9004:2000 processes for Quality management and ISO 10001:2007, ISO 10002:2004 guidelines for improving customer service

Honored recipient of the ValueOptions Innovation Award in 2012.

Vice President, National IT Solutions & Contract Implementations (1/08 – 3/12)

Provided the management oversight for all project and new contract implementations for Mental Health, Substance Abuse, Non-Medical Counseling and Integrated Care contracts.

Led the implementation of the $130M Health & Wellness contract with the DoD Military OneSource program in 2011.

Developed new product strategies and served as a client advisor to ValueOptions business units and clients, while developing and implementing strategic, enterprise-level IT solutions and short-term tactical approaches that achieve stated business goals.

Established and chaired the IT Governance and provided leadership and regional oversight for the Information Technology services and operations at 13 Regional Service Center locations in Arkansas, Southern California, Colorado, Connecticut, Florida, Maryland, Massachusetts, New York, North Carolina, Kansas, Illinois, Texas and Virginia to reduce operating costs by 27% by the end of 2011. As a result, I was a joint recipient of the 2011 Pinnacle Award from ValueOptions.

Established the Information Technology Project Management Office (PMO) and implemented a formal IT Project Planning process to measure, report, and improve project performance.

Developed a consolidated, business-focused enterprise architecture plan (application, data, technology, etc.) along with governing processes supported by an implementation roadmap. Led the technology innovation value assessment program, which included the identification, validation, prioritization and communication of innovation opportunities that could help the company expand in various geographic markets.

Led the technology innovation value assessment program, which included the identification, validation, prioritization and communication of innovation opportunities.

VP, Chief Administrative Officer (ValueOptions of Arizona, Inc. subsidiary) (1/05 – 1/08)

Provided the operational leadership and management oversight for all non-clinical functions and shared service operations of ValueOptions of Arizona’s Regional Behavioral Health Authority (RBHA) contract in Arizona including Information Technology, Accounting and Finance, Claims, Contracts, Provider Relations, Corporate Compliance, Contract Compliance, Human Resources, Training and Facilities Operations.

Led the selection and implementation of AllScripts Electronic Health Record (EHR) solution for the 23 outpatient behavioral health clinics and, 2 Level 1 sub-acute urgent psychiatric care hospitals owned and operated by ValueOptions in Maricopa County.

Designed and Implemented a Telemedicine Network for use by clinicians and medical staff in 25 outpatient clinics in Arizona, Florida and New Mexico to improve access to care.

Honored recipient of the 2008 Outstanding Service Award from ValueOptions.

VP, IT Strategic Planning (Consultant) (6/03 – 12/04)

Developed strategic, tactical and operational improvement plans and strategies to expand ValueOptions’ IT portfolio management program and reducing the IT operation cost by 18%.

Developed and implemented annual operational improvement plans to realign IT services to business requirements, goals and objectives for a 25% increase in ValueOptions' market share by 2005.

LEADS Corporation, Arlington, Va. 1/01 – 3/03

A $210M, privately-owned, management consulting, information technology and systems integration firm that specialized in providing business process improvement and optimization services to Fortune 1000 commercial clients and government agencies such as US Department of Justice, US Food and Drug Administration and the US Patent & Trademark Office.

Chief Information Officer

Reporting to the President/CEO, Mr. Edge was the senior executive responsible for developing and managing the IT capital and expense budget, as well as information technology, software development and telecommunication strategy and service initiatives for the entire company. Planned and executed Technology management and operation strategies as member of the executive team reporting to the CEO. Re-engineered the services organization and key business processes to strengthen quality of service, time delivery and staff capabilities while improving the customer service experience and reducing cost.

Key Results

Planned and executed Technology management and operation strategies as member of the executive team reporting to the CEO.

Re-engineered the services organization and key business processes to strengthen quality of service, time delivery and staff capabilities while improving the customer service experience and reducing cost.

Created and implemented an Enterprise Computing Architecture to support the Business Development Strategy and enable the company to expand its customer base to include the public sector

Expanded the Technology Management Department capabilities to include IT Strategic Planning, Strategic Technologies and Knowledge Management offerings

Increased the utilization of advanced technology to increase IT services consulting revenue by $12.5M dollars and profitability by 19% in 2001 by introducing the concept of cross selling to generate additional revenue.

Secured $16 million dollars in new contracts in 2002 by negotiating partnerships with offshore firms to provide call center, software development and data center management services to our clients.

Improved the project management efficiency through a strategic partnership with the Program Management Institute.

Implemented a Technology Refresh Plan to improve the computing infrastructure and finance the upgrade using tax deductible operational lease agreements and contract ODC allowances.

Reduced IT operating cost by $2.3M dollars in 2002 by renegotiating telecommunication and technology replacement contracts with vendors.

EdgeMark Systems, Silver Spring, Md. 12/98 – 01/01

A privately-owned, $250M information technology organization serving clients in the government, Health, Telecommunication and Financial Services arena until its sale in January 2001 to GTSI and Broadpoint Technology.

Senior VP, Operations & CIO

Designed and Implemented Customer Relationship Management (CRM) Strategy and systems to support internal and external client interactions and Sales Force Automation (SFA).

Developed strategic business development and marketing plan to create a new business unit and expand into e-Business consulting.

Negotiated strategic business partnerships and certification with Oracle, Siebel, Microsoft and Great Plains to include additional services into the EdgeMark eBusiness model to support lead generation and demand creation.

Hired and developed senior management and sales staff for ERP, CRM, Supply Chain Management (SCM), IT and internal MIS operations while leading IT outsourcing engagements with Gap, Inc., MetroCall, AARP and L3 Communications to implement CRM and ERP solutions

Reduced operating expenses of the IT Division by 18% by narrowing the specific vertical focus.

Increased gross profit by 20% in 2000 by refining the business offering to cater to the Telecommunication (New and Emerging Dot Coms), Financial Services (Merger, Acquisitions and Consolidations), and Government Services (eProcurement, Data Warehousing & Data Mining) markets.

Increased the outsource services consulting revenue to $23 million by engaging in long-term solution selling and cross-selling.

Redesigned the Call Center and implemented new unified messaging technology to improve the workforce management of call center personnel

Developed and presented IT consulting business overview and outlooks presentations to venture capitalist and investment banking groups

Panurgy, Inc., Columbia Md. 11/95 – 12/98

A privately-owned, $380M IT consulting and services firm comprised of 15 regional companies providing integrated technology services and solutions to government and commercial clients in the U.S. and Europe.

Vice President of Technical Service & CIO

Developed and managed the combined IT capital planning and telecommunication budget for the 15 companies within the Panurgy organization.

Established the Information Technology Council to define the IT integration strategy for newly acquired companies

Introduced to the “Center of Excellence” and Shared-Services concept to consolidate the data center operations and identify, categories and share knowledge throughout the organization

Developed an IT project portfolio prioritization framework to ensure alignment between strategic priorities and IT investments.

Established strategic relationships with and manage key suppliers, vendors, and consultants

Expanded the consulting capabilities to include software development and systems implementation services for healthcare organizations.

Generated $33 million in new IT consulting business by the end of 1998.

Developed technology blueprint to realign the information technology with business goals and objectives of the company.

Implemented a formal Project Management Office to develop an IT project portfolio and reduce IT expenditures caused by duplicative projects.

Developed utilization, profitability and proposal bid model for consulting services

Developed the Technical Services Group in preparation for the company’s transition from being privately held to a publicly traded company

Implemented a consolidated financial management system based upon the use of Oracle Financial ERP solutions

Participated in presentation to venture capitalist and investment banking groups

Negotiated two outsource services contracts with IBM Global Services and Oracle Consulting to provide international support services and assisted clients such as Greensprings Healthcare, Phoenix Healthcare, Magellan Public Solutions, Dimensions Healthcare, Giant Food, Safeway and CVS Pharmacy.

Developed the Microsoft Consulting division to sell Microsoft BackOffice software solutions.

BOOZ • ALLEN & HAMILTON, Mclean, Va. 10/93 - 11/95

An internationally recognized information technology and management consulting firm with 20,000 consultants and revenue exceeding $5 billion.

Senior Associate/Director of Advanced Technology

Led a team of computer technologist, business analysts and system engineers responsible for working with clients to improve their business processes by incorporating emerging technology into their work environment.

Developed the Information Security Consulting and Business Development Plan for the newly formed Advanced Technology Group.

Led 220-person team and managed a $46M million, three-year technology project for the Royal Thai Supreme Command Communication Support Center, Bangkok, Thailand

Developed Enterprise Architecture strategies to improve performance, enhancing information technology standards and capabilities by incorporating emerging technology.

Managed 75-person team and served as Project Director on the Information Technology support task under the National Aeronautics and Space Administration (NASA) Requirements Analysis and Design Support (RADS) computer technology and system engineering project ($200M dollar project).

Engineered the selection and deployment of automated tools to support NASA’s automated computer security risk assessment program.

Implemented and Managed the IT Customer Support Call Center

Designed, staffed, implemented and served as Project Manager on the Computer Support Helpdesk contract for the Center for Drug Evaluation and Research (CDER) at the Food and Drug Administration (FDA).

Led the effort to identify the client support requirements and procedures for a major communication company using Electronic Data Interchange (EDI)/Electronic Funds Transfer (EFT) technology.

Developed new procedures and technology to qualify, prioritize, and route incoming calls more productively to reduce the number of callbacks, and increase overall productivity for the Pension Benefit Guaranty Corporation (PBGC)

EDGE International, Bowie Md. 6/89 – 10/93

Information technology consulting firm providing Information Technology and Computer Security support in Business Process Improvement, System and Software Engineering services to commercial and government clients.

Owner and President

Coordinated and led all aspects of pre-sales business development, post-sale service delivery and client relationship management. Served as project leader on high profile projects with the Saudi Arabian Embassy and Defense Advanced Research Project Agency (DARPA).

Profitably grew the company to a staff of 12 full-time employees and managed projects ranging from 8 to 60 personnel

Served as the technical led and external representative for the Office of the Chief of Naval Research (ONR) and the Naval Research Laboratory (NRL) with security technology and product vendors.

Designed, implemented and trained clients on strategies to improve their user support and service activities through the use of business process improvement techniques.

Assisted clients by conducting software and hardware evaluations and developing data integration strategies.

Created the "Layered Approach Methodology" for performing risk assessments on distributed systems in an X.400 message-handling environment

Developed new risk and vulnerability assessment review procedures for Electronic Data Interchange (EDI) and Electronic Funds Transfer (EFT) Systems using Wide Area Networks such as the Department of the Navy (DON) Stars network and Value Added Networks such as British Telecom BT Tymnet

Designed and led the development of the DON, multi-user Legal Case Management System (NAVYCASE) to support for the 80 attorneys and law clerks in 13 remote sites.

Sold the company in 1993

THE INSTITUTE FOR DEFENSE ANALYSES (IDA), Alexandria, Va. 3/86 – 6/89

IDA is a federally funded advanced research and development center that operates under an exclusive consulting arrangement with the United States Military.

Administrator of Computer Security

Led the computer security and electronic information protection efforts of the company to ensure compliance with federally mandated guidelines and DoD regulations.

Developed preliminary network security specifications for the Strategic Defense Initiative (SDI, Background Data Center (BDC)

Designed the secure kernel source code for the Interoperability Decision Support System (IDSS) for the Joint Chiefs of Staff (JCS)

Designed and implemented a corporate computer and information security program.

Project Manager for conducting requirements analysis and feasibility studies leading to the development of corporate information systems.

Education: MS, Information Systems Management, Antioch University

BS, Computer Science, Antioch University

AS, Law Enforcement (Concentration in Computer Security), Prince George’s Community College

Certifications: Certified Project Management Professional (PMP)

Certified Information System Security Professional (CISSP)

Awards: 2014 – Aetna Way Silver Award Recipient

2013 – Innovation Award Recipient- ValueOptions

2011 – Pinnacle Award Recipient (Military OneSource Team) – ValueOptions

2008 - Outstanding Service Award – ValueOptions

Memberships: Member, CIO Executive Council, CIO Magazine

Member, Software Engineering Institute

Member, Institute of Electrical and Electronic Engineers (IEEE)

Member, Project Management Institute (PMI)

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