Software Experience

Windows XP To ** IIS * - * Veritas Backup Exec MS Clustering

Microsoft Office Linux OS Symantec Endpoint Powershell

Suite SOX Compliance Protection Microsoft SQL

Windows Server (2000 Auditing Wireshark VMWare/ESX/VSphere

- 2012) SCCM PCI Compliance ITIL

McAfee Enterprise SCOM DNS/DHCP HIPAA Compliance

Orchestrator Group Policy Thycotic Secret

DFS Server

SolarWinds Patch

Manager

Hardware Experience

Desktop Hardware Printers Wireless Routers Watchguard Firewalls

Laptop Hardware Blade Chassis RAID arrays Cisco switches

Server Hardware Management Juniper Firewalls Dell Switches

(Dell, HP, IBM) Analog Phone Systems

Misc Skills

. Experienced in Disaster Recovery planning and implementation

. Exceptional communication, organization and multitasking

abilities

. Ability to use creative problem solving for effective

solutions

. Able to understand and follow through with given directions

. Strong team player with leadership abilities as well as the

ability to effectively work independently

Education

June 2008 A.A.S: Computer Networking Systems at ITT Technical Institute,

Eden Prairie, Minnesota

April 2013

MCP #E236-0643 - 70-410 Exam 410: Installing and Configuring

Windows Server 2012

Professional

Experience

September 2011 Supervisor Systems Administration for CDK Global in Portland, OR

Supervisor: Johan Almgren

to

Present As a Supervisor Systems Administration at CDK, I am responsible

for leading a team which focuses on architecting and optimizing

enterprise level solutions for a multi-tenant hosting

environment providing SaaS solutions for the automotive

industry. This entails supporting, optimizing and building a

hosted environment of roughly 2500 servers and our global

internal infrastructure comprised of nearly 2000 servers.

My main focus in this position is daily managerial tasks, design

and architect new infrastructure related solutions to drive

efficiency, lower operating costs and increase infrastructure

security. Examples of this include my re-architecture of our

enterprise wide Windows patching solution, enterprise wide

Anti-virus solution and enterprise wide FTP/SFTP solution. I

have redesigned these solutions to provide more security,

increased reporting for SOX compliance, increased stability and

scalability. These solutions now span global data centers

providing highly available services and a lowered cost to

operate, reduced administrative overhead and 'technical debt'.

Daily tasks include managing priorities and workflow for my

team, coaching team members on technology and career path, and

advanced troubleshooting (tier 3) for Windows platform related

issues. I have driven multiple projects including those listed

above, geographical software repositories using DFS and several

product line environment builds. I am extremely familiar with

P2V activities as I performed P2V tasks on hundreds of servers.

April 2011 While working on this team, I have been a mentor figure for new

to hires. I have been able to on-board and ramp up new team members

July 2011 quickly and efficiently by creating documentation for both

typical and a-typical tasks coupled with direct communication

via screen shares and phone calls.

Environment: VMWare, Windows Server 2003 to 20012, DHCP, DNS, F5

LTM, AWStats, McAfee EPO, Active Directory, Group Policy, SCCM

and Microsoft Clustering.

Contract Systems Engineer for Technisource in Bay City Michigan

Supervisor: Jean Ryan

With Technisource, I served as a temporary contract Systems

Engineer for our client Anthelio Inc. which is an enterprise

class complete IT solutions provider for regional medical

centers across the country. I mainly served the 8 regional

medical centers in southern Michigan, as well as our data center

in Baton Rouge, LA. I also managed enterprise level Novell,

Groupwise, and Active Director systems as well as Tivoli Storage

Manager systems. Additionally I worked with Dell Powervault

storage solutions using iSCSI and Fiber channel connections,

ESX/VMware servers as well as multiple other systems used to

deliver quality health services for hospital patients.

I served as a mentor figure to several of Anthelio's staff to

help them understand more complex technologies such as Linux

administration and high level documentation for current and new

systems within the IT environment. I researched solutions to

common issues found within the environment and create training

documentation for other Engineers to use to resolve such issues.

Environment: VMware, Windows OS (XP to 2008R2),Active Directory,

Linux, VSphere, Websense, Groupwise, Novell, Tivoli Storage

Manager, Citrix, ITIL.

November 2010 Systems Engineer for Healthsense in Mendota Heights Minnesota

to Supervisor: Keith Butler

March 2011

As a systems engineer I maintained network infrastructure at

senior living communities across the country. The systems I

supported provide wireless connectivity for residents as well as

a call system and location tracking for the medical staff on

site to better assist the residents. I also maintained the

internal IT infrastructure of the company. This included end

user support, server side support and research and development

of new technologies and products.

While working with Healthsense, I took the lead role working on

an issue with network camera surveillance the company had

struggled with for over 2 years. I investigated the issue in a

top down method researching features and limitations of the

system while documenting expectations of the clients. This

allowed me to correct the issue in a short amount of time while

also teaching users on proper system use.

Environment: 4 data centers, Dell PowerEdge servers, Juniper

firewalls, Cisco and Dell switches, DNS, DHCP, Linux, Unix, Mac

OS, Windows Server 2003, 2008, XP Pro, Active Directory, VMware,

Xen Server.

May 2009 IT Support Specialist for Northland Business Systems in

to Burnsville Minnesota

November 2010 Supervisor: Dereck Leyde

While working with Northland, I managed and improved several

aspects of our IT environment. I was a lead technician on our

main product and worked directly with end users to troubleshoot

both simple and complex issues. This involved remote support

using PC Anywhere, LogMeIn, and GoToMeeting. I also performed

in-depth trainings, created detailed user documentation and made

all aspects of the recording system stable and easy to use. This

required working within PCI and HIPPA guidelines as we worked

with medical centers, government agencies, airports and law

offices.

I supported and improved our internal network that consisted of

8 servers that ranged from Windows NT to Windows Server 2008R2.

Other aspects of the IT infrastructure that I managed included

network layout planning, system documentation, disaster recovery

planning and testing, research into new products and revenue

streams to increase RoI and efficiency. As a special project I

undertook, I transitioned the company from a hosted email

solution to an internal email solution using Exchange 2003. This

allowed for more flexibility for email storage and retention as

well as a cost savings for the company of over $3000 annually.

Environment: Windows Server 2003 - 2008, XP Pro, Windows 2000

Server, Active Directory, WSUS, DNS, DHCP, Exchange 2003,

OpenFire, Symantec Endpoint Protection, Backup Exec, Soaring

CRM, E-Automate, WatchGuard Firewall, and Cisco ASA firewall.

April 2008 Systems Administrator for JobDig in Eden Prairie Minnesota

to Supervisor: Eric Caron

April 2009

At JobDig, I was responsible for maintaining the internal IT

infrastructure and user support for all company employees as

well as carrying out special projects given by upper management.

This included checking servers for errors from the previous

night, ensuring company-wide anti-virus solution was up to date

and all systems were risk free, checking and testing nightly

incremental and full backups to ensure data integrity and

disaster recovery, answering help-desk emails and resolving

issues within a goal of 5 minutes, troubleshooting email issues

including delivery failures, and any special project that may be

pending.

I increased workstation speed and efficiency to double of what

it was before I hired on which allowed users to be more

productive to help increase sales and RoI on equipment and

software already owned. I also increased reliability of all

servers by improving their performance through software patches

and fixes as well as hardware upgrades based on server load and

need. I ensured 99.99% uptime by implementing backup Domain

Controller and Application-File servers and configuring

replication between them. I found cost savings by reviewing and

modifying corporate phone plans which resulted in an annual

savings of at least $7500.

Environment: MS Server 2000 through 2008, MSSQL, Exchange 2003,

Symantec Endpoint Protection, Veritas Backup Exec, Watchguard

Firewall, DNS, DHCP, Active Directory, Asterisk VoIP.

August 2006 Counter Intelligence Agent for Geek Squad in Eden Prairie

to Minnesota

July 2008 Supervisor: Andrew Lemming

My day-to-day responsibilities included daily ticket inventory

and prioritization based on age and issue severity, meeting

budgeting goals for daily, weekly and monthly periods and PC

setup and repair. I took on additional responsibilities that

included new employee training, veteran employee coaching,

ensuring all paperwork was PCI compliant as well as Best Buy

Standard Operating Procedure compliant.

I also increased client satisfaction through improved work

quality and time management methods, most notably my exceptional

organizational and multitasking abilities. Clients were

consistently satisfied with my work and often commented to

superiors about their satisfaction due to me taking the time to

properly communicate with them about the issue and their

expectations.

Environment: Windows 98 to Windows Vista, several user

applications such as MS Office and Anti-virus software, Geek

Squad proprietary software tools and manual software repair and

malware removal.

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