Resume

Network and Computer System Analyst

Location:

Stockton, CA

Posted:

December 09, 2016

Contact this candidate

Resume:

Availability:

Job Type: Permanent

Work Schedule: Full-Time

Brian Piazzisi

***** ********* *** ********, ** 95209 US

Evening Phone: 916-***-**** - Ext: Day Phone: 916-***-**** - Ext: Email: acxtuj@r.postjobfree.com

Desired Position: IT System Administrator / Associate Information Systems Analyst

Desired locations:

United States - CA – Sacramento County

Work Experience:

US Air Force 379 Expeditionary Wing

Al Udeid Air Base, Qatar

01/2016 - 08/2016

Salary: 5,500.00 USD Per Month

Hours per week: 60

Communications Flight Focal Point- Shift Supervisor (PAFSC 3D171) Duties, Accomplishments and Related Skills:

Managed and Supervised the Communication Focal Point ( Comm Help Desk), Our Help desk provided Technical support throughout the Air Force Central Command (AFCENT) and United States Central Command (CENTCOM) Area of Responsibility (AOR), Including Bagram, Al Dhafra, and entire Middle East Air Operations.

While being deployed to Al Udeid, I was challenged to create custom Remedy Reports to Track, Daily, Weekly and Monthly Metrix for the commanders morning briefs. These reports saved approx. 3 hrs. a night by improving and automating the process for 7 work centers. This increased the ticket visibility, which reduced ticket resolution times by 70% and improved client service by 25%.

The Reports were also used to automate PowerPoint slides for Commander via an Excel spreadsheet. Supervised 1.8 K account creations in less than 24 hrs. Ea.

Supervised, trained and mentored 4 CFP personnel.

Integrated Mission Status Log (MSL) to MS OneNote which increased shift changeover time in half. Directed 7K critical/High/Medium Remedy tickets per mission priority matrix. Orchestrated greater than 93% Ticket resolution in less than 24 hrs. Monitored two fiber cutovers with 57 Organizations and 7 Air bases. Also increased Network security and minimized mission impact of $10 Billion aircraft fleet.

Supervisor: MSgt Denis Han 650-***-****)

Okay to contact this Supervisor: Yes

Air National Guard 129th Communications Flt. (Traditional)

680 Macon Road

Moffett Field, CA 94035 United States

04/2013 - 01/2016

Hours per week: 4

Communications Flight Focal Point- JOURNEYMAN (PAFSC 3D171) Duties, Accomplishments and Related Skills:

System Administrator Achievements: Created Collections, Packages and advertisements in SCCM to Deploy to 1500 PC’s and Servers, additional responsibilities included answering escalation calls, creating and managing trouble tickets, responsible for creating accounts in NetIQ Directory and Resource Administrator (DRA)., trouble-shooting computer issues, wiping and reimaging PC’s. Installed, setup and configured

Hardware and software applications to comply with security standards and requirements for all PC's. As a Noncommissioned Officer, I trained

New Airmen coming to us from their Technical schools. I was selected to as one of the first Communications Flight to Attend Training for the new Help Desk tracking software (BMC ITSM Remedy 8 ticketing system),to be rolled out soon.

Supervisor: TSgt Huy Ngyuen 650-***-****)

Okay to contact this Supervisor: Yes

Air National Guard 129th Communications Flt. (Traditional)

680 Macon Rd

Moffett Federal Airfield, CA 94035 United States

05/2006 - 04/2013

Hours per week: 4

Computer Systems Planning & Implementation Journeyman (3C351) Duties, Accomplishments and Related Skills:

Responsible for maintaining, managing, supervising, and performing communications-computer systems planning and implementation activities. Focal point for base communications-computer systems planning. Managed the implementation of communications-computer systems projects and ensured communications-computer systems architecture, configuration, and integration conformity. Managed communications-computer

Systems and services contracts. Conducted Presentations with Contractors and those who had responsibilities in the projects. Planned,

Coordinated, and organized meetings with Contractors to insure compliance with DOD regulations. As the Project manager, I was strategic in implementing policies and procedures, i.e. WOMS Work Order Management System. Additional duty as UDM- Unit deployment Manager, Made recommendations on the best way to approach and track the training. I then developed an advanced spreadsheet in MS Excel to track ancillary training. As One of the Equipment custodian backups, I was responsible for Life Cycle planning to include ordering, inventory tracking and

Control distribution of computer systems throughout the base.

Supervisor: MSgt Han 650-***-****)

Okay to contact this Supervisor: Yes

The Adjutant General- CA,129 CMN FT-Plan/Implement Flt

680 Macon Rd, Stop 12

Moffett Federal Airfield, CA 94035-5006 United States

12/2009 - 02/2010

Salary: 67,963.00 USD Per Year

Hours per week: 40

Series: 0020 Pay Plan: GS Grade: GS11

This a time-limited appointment or temporary promotion SPECIALIST (PLCYPLN) Temp Tech GS-11 (This is a federal job) Duties, Accomplishments and Related Skills:

Systems and services contracts. Coordinated with Contractors to insure compliance with DOD regulations during our complete base

Infrastructure upgrade of Inside and outside plant. Coordinated meetings and with contractors to insure enforcement of policies and procedures and Compliance with ANG, T.O.'s and local ESL, also insured that the project was on task and on budget. Responsible for implementing the

Help desk Work Order Management System for the entire base. (CIPS –WOMS). I was honored and decorated by the Communications Flight Commander with the Air Force Achievement Medal for the Work Order Management System Project.

Supervisor: CMSgt Christopher Hartman (Retired) 650-***-****)

Okay to contact this Supervisor: Yes

California National Guard Counter Drug Task Force

Mather Blvd

Rancho Cordova, CA United States

05/2007 - 09/2009

Hours per week: 40

System Administrator

Duties, Accomplishments and Related Skills:

Responsible for supporting maintaining, and troubleshooting the Counterdrug Task Force Network throughout California. Responsible for Maintaining and updating the Task Force SharePoint web site, as well as internal portal. Also conducted wide range of System Admin functions to include re-imaging and configuring Vista on the workstations. Also created user accounts on the Windows 2003 Server, and assigned them to specific Security groups within Active directory. Also responsible for Helpdesk duties as well as maintaining Techexcel ticketing system. Also In charge of the wireless telecommunications program throughout the state. Handled all telecommunications issues and created an MS Access Databases for tracking wireless equipment.

Supervisor: Sgt Theodoroff 916-***-****)

Okay to contact this Supervisor: Yes

Air Force Reserves 349th Communications Sq. - Traditional

520 Waldron St

Travis AFB, CA United States

01/2006 - 02/2007

Hours per week: 4

Computer Systems Operations Apprentice (3C031) Duties, Accomplishments and Related Skills:

Responsible for Deploying and re-imaging Windows 2003 Servers in a timely manner for deployment, setup and configured Active directory DNS, DHCP, Exchange Server, Backup Exec. MS-SQL. Tested installation and configuration for problems before going live. Supervised and performed Communications-Computer Systems operations and executed associated information systems support programs. Perform network management, control, and administration on DOD local, metropolitan, and wide area networks, and Command, Control, Communications, Computer and Intelligence systems, Defense Message Systems (DMS), command and control, and functional area systems. Administered Communications Security (COMSEC) and Information Assurance (IA) programs. Provided information systems life-cycle management. Perform daily network management, control, and administration of information flow in Network Management (NM), Information Protection Operations (IPO), and Network Administration (NA). Oversaw network configuration, faults, performances, and security management.

Air National Guard- Traditional

Moffett Federal Airfield, CA United States

11/2003 - 01/2006

Hours per week: 4

Medic 4N0x1

Duties, Accomplishments and Related Skills:

Monitored and recorded physiological measurements. Performed portions of medical treatment, diagnostic, and therapeutic procedures. Assists physician or nurse with clinic procedures. Worked as a team member of the MEPS Center providing physicals for all military members.

Responsible for Conducting EKG's on patience as well as conduction hearing tests, as a licensed hearing conservationist. Maintained and supervised the Hearing booths and maintained the equipment for testing.

Supervisor: MSgt Romero Abad 650-***-****)

Okay to contact this Supervisor: Yes

The Adjutant General - CA, Joint force HQ

9800 Goethe Road

Sacramento, CA 95827 United States

06/2004 - 08/2005

Salary: 48,607.00 USD Per Year

Hours per week: 40

Series: 2210 Pay Plan: GS Grade: 09

This a time-limited appointment or temporary promotion

Information Technology Specialist (CUSTSPT) (This is a federal job)

Duties, Accomplishments and Related Skills:

Responsible for all technical support duties for the help desk.

Trouble shooting of complex computer issues, software and hardware, to include Microsoft applications. Remoted computers for trouble shooting using SMS. Evaluated and re-imaged computer systems if necessary. Removed and replaced motherboards hard drives, Network cards, etc Handled escalation calls regarding helping high ranking Colonels and Generals setup and trouble shoot their VPN technical issues

Supervisor: SSgt Sikorski 866-***-****)

Okay to contact this Supervisor: Yes

City of San Jose Redevelopment Agency

San Jose, CA United States

05/1999 - 07/2001

Hours per week: 46

Information Systems Manager/Coordinator (Executive Position) Duties, Accomplishments and Related Skills:

Responsible for Managing the Information Technology Department. Built I.T. Dept., from ground up. Designed and implemented Network

Infrastructure to include 2 Cisco Catalyst 4006 Switches to increase bandwidth to Gigabit on servers and 100 megs to approx. 140 desktops.

Implemented upgrade to JDEdwards OneWorld financial system which including writing a legal Document request and Creating a Scope of work for the project as well as preparing documentation on cost/benefit studies. Selected Contractors and acted as project lead Manager and

Technical advisor for the systems upgrade. Organized Project team leads for each division, to insure input and representation for each division. Project came in on task and on budget. Implemented helpdesk database and hired help desk analyst to run. Responsible for System

Administrator, who’s responsible for keeping the network and servers operating with little or no downtime. Total of 11 Servers including Exchange

5.5 for E-mail server. Responsible for researching and analyzing which products or computer systems needed to be purchased for the agency. Created purchase orders for new Equipment and maintained IT Departments $250,000 annual budget. Responsible for I.T. staff hiring,

Conducting evaluations and training. Had 5 direct report employees and numerous contractors from Ernst & Young, which I had to oversee, keep track of hours, budgets and supervise their work performance and to insure they were on scheduled task and on budget. Used tools such as MS Project to track milestones and schedule adherence.

City of San Jose Redevelopment Agency

San Jose, CA United States

01/1998 - 05/1999

Salary: 65,000.00 USD Per Year

Hours per week: 40

Financial Systems Analyst for JDEdwards Duties, Accomplishments and Related Skills:

Responsible for technical aspects of implementing JDEdwards OneWorld Financial System. Organized and Coordinated meetings with multiple consultants as well as Scheduling and Coordinating approval for their billable hours to the Agency. Coordinated with Client Managers regarding implementing and modifying Scopes to meet the Agency’s requirements. Met with Finance staff in order to modify or create reports that could meet their needs. Responsible for backing up the Network Administrator. Including trouble-shooting NT 4.0 Servers, HP Net servers and

Programming VBA scripts. Performed Network Engineer Duties when current Network Administrator had issues that were unresolved, or needed to be escalated.

CLARIS Corporation / Subsidiary of Apple Comp

Bunker Hill Rd

San Jose, CA United States

01/1997 - 12/1997

Salary: 55,000.00 USD Per Year

Hours per week: 40

Computer Analyst / Senior Tech Support Specialist Duties, Accomplishments and Related Skills:

Responsible for handling FileMaker Pro Database Server for Windows NT escalation issues, Contacted clients as to the resolution of Networking issues and possible work-around to implement for their particular LAN. I Supported customers with issues in creating relational databases and

Data processing techniques. Performed testing and troubleshooting of Network related issues to include TCP/IP & IPX/SPX. As an NT lead

Resource was key in testing Remote administration of FileMaker Pro Server Version. Trained and conducted classes regarding Windows 95 and Windows NT 4.0 issues

Boeing

Bothell, WA United States

05/1996 - 06/1997

Hours per week: 40

Network and Telecommunications Computer Analyst Duties, Accomplishments and Related Skills:

Responsible for Trouble shooting Networks, Catia, Redars, Bold, many other issues to include beta testing Rumba Office and Its Integrity with Windows 95, NT & OS/2, TN3270 emulation and UNIX based systems. Tested MS-Exchange and its compatibility under Boeings complex networking environment.

Microsoft

Bellevue, WA United States

02/1995 - 12/1995

Salary: 28,000.00 USD Per Year

Hours per week: 40

Product Support Engineer

Duties, Accomplishments and Related Skills:

Responsible for Trouble shooting Customer’s issues on MS-Word, MS-Office, for Windows 95, Windows NT3.51, and Mac systems in a timely and professional manner. Worked on special projects to include Beta Testing MS-Exchange and Word Internet Assistant using HTML and Word Basic scripts. Schedule Plus Area Expert. Coordinated with International Products Team in regards to feasibility of future Japanese Release of Win96 or 97.Office 95 Apps. To include Access Integration using ODBC

Boeing

Everett, WA United States

08/1991 - 09/1993

Salary: 31,000.00 USD Per Year

Hours per week: 40

Mock-up Planner/Engineering Design Developer/Computer Lead Duties, Accomplishments and Related Skills:

Planned 747-400 Aircraft, Coordinated Data & Drawings for simulation, fabrication or installation. Liaison between Engineering and Mock-up Specialists. Coordinated Revisions, Deciphering Methods & Materials. Work orders written to implement new design for Mechanics, Electricians and Specialists. Computer Focal/Leader for Planning Dept., Set-ups, Programming, Graphics, weekly Presentations, Etc.

Boeing

Everett, WA United States

05/1989 - 08/1991

Salary: 45,000.00 USD Per Year

Hours per week: 48

Aircraft Mechanic

Duties, Accomplishments and Related Skills:

Responsible for installation and inspection of Flight deck system components as well as functional testing of systems. Trouble-shooting of all 747-400 systems to include ACARS, Fuel Mgt., Landing gear, Hydraulic systems. Also part of the change management Program (Change

Incorporation Mechanic).

US Air Force (Active & Reserves) 301 MAS

Travis AFB, CA United States

05/1987 - 06/1991

Salary: 29,000.00 USD Per Year

Hours per week: 40

C-5A & C-5B Aircraft Flight Engineer

Duties, Accomplishments and Related Skills:

Aircrew on C5A and C5B, equivalent to Airline 2nd Officer. Responsible for Preflight and Post flight inspections, Unscheduled

Maintenance of Aircraft, Computations of: Aircraft Weight & Balance, Performance Data, Takeoff, Climb, Cruise, Descent, and Landing Calculations. Determine engine fuel consumption, use of airspeed atmospheric data, adjust engine controls, during specific flight and load conditions, analysis of system malfunctions and recommend corrective action.

US Air Force - Active Duty

Travis AFB, CA United States

06/1983 - 04/1987

Hours per week: 40

C5 Aircraft Mechanic

Duties, Accomplishments and Related Skills:

Maintained C5 Fleet for missions. Conducted Isochronal Inspections on aircraft, wrote up discrepancies and repaired items found. Also

Conducted pre-flight and post-flight inspections and repaired all discrepancies according with TCTO's. I was also trained to service the Aircraft with Liquid Oxygen, Liquid Nitrogen & JP4 Fuel. Also worked with specialist to conduct NDI x-ray of the aircraft

Responsible for all flight line maintenance to insure readiness for war time.

Education:

Pearson VUE - CompTIA A+ Moffett FAF, CA United States Technical or Occupational Certificate 02/2013