Customer Service Administrative Assistant

Pamela Farine

*** ********** *****, *******, ** *5626

Cell Phone: 412-***-**** E-mail: ***********@***.***

Career Summary:

Seton Hill University, Greensburg, PA: Nov. 2015 to present:

Administrative Assistant for the Project Forward Department. I am responsible for entering highly confidential information into databases for the Project Forward Department. Database used is BLUMEN. Also responsible for other office duties as needed such as typing, preparing reports; organizing, filing, answering phones & other job-related duties.

Rite-Aid, Murrysville, PA: January 2015 to June 2016; Associate at Rite-Aid.

Verizon Communications, Greensburg, PA: May 1987- September 2013: (Retired)

I held the titles of Stenographer Clerk (May 1987 – May 1999) and Force Clerk (May 1999 – September 2013) in the Sales/Service Department of Verizon. My primary responsibility as a Force Clerk was to maintain the service levels for the office. This job required strong organizational, technical and analytical skills and was highly confidential.

Force Clerk Responsibilities included the following job duties at Verizon:

Maintaining & calculating service levels for the office for 100 associates;

Backfilling positions needed on the phone lines daily; opening and closing people as needed during the day;

Creating tour schedules for employees:

Creating daily/monthly reports with Service Level & Call Volume results;

Daily upkeep of the database used for monitoring service levels;

Scheduling training for employees, meetings, transcribing minutes and various other needs of management;

Vacation selection for entire office;

Working with IT group to trouble-shoot computer issues.

Highlights:

Administrative support specialist

Computer knowledge

Customer service-oriented

Excellent Typist

Meticulous attention to detail

Microsoft Office proficiency

Pleasant demeanor

Self-directed

Spreadsheet management

Time management

Duquesne University, Pittsburgh, PA: August 1982 - May 1987

Administrative Secretary for the University Events Office 1984-1987

Secretary for School of Business 1982-1984

Skihaus Schwarzenegg, Sorenberg, Switzerland: Dec. 1981 - May 1982

I performed various duties such as cleaning tables and kitchen preparation.

Dick's Diner: July 1980 - November 1981: Waitress, cashier and bus girl.

Education:

Graduated in 1981 from Penn-Trafford High School, Harrison City, PA

Attended Duquesne University Part-time while employed from 1983-1987.

References for Pamela Farine:

Jennifer Holleran Nusser: 412-***-****:

Director and Educational Advisor for the Project Forward Department at Seton Hill University.

e-mail: ********@*********.***

Deb Lochner-Kozel: 412-***-****; Verizon

Julie Hammaker: 724-***-****:

Team Leader, Customer Services for UPMC Insurance Division.

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