Anthony Joseph Centeno

Cerritos, California *****

562-***-****

acxtsx@r.postjobfree.com

Program Manager

Project Management Strategic Planning and Implementation Staff Supervision and Development Agile Environment

Documentation Regulatory Compliance Cross-functional Collaboration Budgeting Customer Service and Relations

Qualifications Profile

Dynamic, people-oriented, and results-driven professional with broad-based management experience in different industries. Armed with

the ability to accomplish a new store build out, draft statements of work, conduct technical work, drive sales, improve processes,

and resolve conflicts. Expert at managing and completing projects from initiation until closing with documents, lessons learned, and

billing. Effective at coordinating and cultivating positive relationships with individuals of diverse backgrounds. Proficient with

Microsoft Visio Enterprise, Microsoft Project, Microsoft Dynamics AX, and Customer Relationship Management (CRM).

Professional Experience

Zones Inc., Cerritos, CA

Project Manager 2015–Present

Administer projects on mobility, network infrastructure, software asset management, discovery services, data center moves, unified

communications, Internet of Things (IoT), storage and data protection, and Office 365, along with the development and maintenance of

the project management library.

Deal with the retrieval of regulatory information, professional standards, and reference works, such as industry standards, journal

articles, government publication, and professional documentation for technical letters delivered to clients.

Hold responsible for the development of documentation regarding best practice and success stories, along with the coordination with

manufacturers to establish product affinity service collateral.

Offer assistance with web development sites by utilizing patch management software for patch deployment and patch testing to protect

against security vulnerabilities and update single servers.

Spearhead integrated project plans, as well as staff, end user coordination, implementation schedules, and resource estimates for

client projects.

Oversee health care clients on information technology (IT), including life cycle management which support the process of

administering office claims payment, processing, and revenue generation.

Render proactive assistance in managing the client office’s patient revenue cycle through practice management software and medical

billing software to enable the client in monitoring the claims process.

Lead the installation and provision of software, which included the identification of patient eligibility; collection of their co-

pay; coding of claims; monitoring of claims; gathering of payments; and follow-up on denied claims.

Carry out strategic initiatives and projects, which include formulating process improvement initiatives; presiding over meetings;

and handling operational processes in coordination with client leadership.

Direct process management functions by performing best practices research; data gathering and analysis; process mapping; performance

metrics creation; development, recommendation, and implementation of alternatives for improvement; stakeholder agreement

acquisition; and performance tracking.

Formulated effective written response by coordinating with a multi-departmental response team, which included Financial, Strike

Coordinator, and Engineering departments.

Played a key role in the identification and implementation of improvements regarding the proposal development process.

Introduced break and fix procedures and programs.

Received distinction as the team member of the quarter in 2016.

Niurka Inc., Malibu, CA

Project Manager – Contract Position 2015

Managed the organization and execution of short- and long-term project email marketing campaigns.

Organized schedules for software project completion and events to distribute resources for activities.

Maintained active communication with the chief executive officer (CEO) in the recruitment, interview, and selection of interns and

staff with required skills to accomplish project activities.

Strategically directed fulfilled duties by the Project Team during the project’s duration to guarantee compliance with the project

plan.

Assumed full accountability in managing and approving budgeted project expenditures as well as in reviewing project outcomes based

on the planning phase.

Intelli-Flex, Cypress, CA

Project Manager – Contract Position 2015

Presided over weekly kickoff meeting regarding the installation of Voice over Internet Protocol (VoIP) systems, along with the

assessment of the statement of work with the project team.

Supervised construction contractors and consultants, in charge of design and construction work.

Completed inspections to ensure accordance with specifications, plans, and material requirements utilized in the rehabilitation,

repair, and construction of public works projects on public facilities, buildings, and parks.

Guided consultants, responsible for the specification of furniture, finishes, and interior fixtures of public facilities; and

conducted the interpretation of specifications and plans.

Provided leadership in the monitoring and control of the scope of high-level accounts, along with project planning.

Handled major clients, such as Johnny Depp, Will Ferrell, and Funny or Die.

Nutrition Zone, Temecula, CA

Project Manager Owner 2013–2015

Completed the control, monitoring, planning, initiation, and closing of different product launches.

Oversaw payroll, financial management, profit and loss (P&L) statements, merchandising, and inventory control.

Attained consistent monthly sales increases to boost monthly profits from $7K to $13K by marketing to local business and conducting

presentations and demonstrations at health fairs and local events.

Earned recognition as the team member of the quarter for 3rd quarter in 2016.

Pitney Bowes, Inc., Los Angeles, CA

Project Manager Field Systems Customer Service Representative (CSR) 2006–2013

Directed more than 100 clients in large government, commercial, and industrial accounts, while executing projects by comprehending

customer needs and coordinating with the Project Team in installing mail systems.

Managed virtual and face-to-face meetings with high-level internal and external personnel to address and execute ongoing issues.

Organized and monitored strategic and tactical projects by ensuring cost effectiveness; communicating with staff; presiding over

meetings; conducting risk analysis and quality assurance; coordinating with team and vendor; and completing highly visible,

multilayered, and sensitive projects.

Dealt with the identification, management, resolution, and mitigation of issues and risks.

Ensured completion of assigned projects in alignment with schedule, scope, and budget, as well as in alignment with customer and

partner expectations.

Wrote and submitted progress and status reports of assigned projects to high-level managers, executives, and program stakeholders.

Made substantial contributions in directing, planning, and integrating different equipment upgrades, new installations, and software

upgrades.

Education

Master of Science in Project Management

Keller Graduate School of Business, Long Beach, CA

Bachelor of Science in Technical Management

DeVry University, Long Beach, CA

Associate of Science in Electronic and Computer Technology

DeVry University, Long Beach, CA

Certifications

CompTIA A+

Information Technology Infrastructure Library (ITIL)

Project Management Professional (PMP) Boot Camp Certificate

ConnectWise Project Management Software

Cisco Certified Networking Associate (CCNA) 1 and 2

Activities

Casa Teresa, Orange County, CA

Wounded Warrior, Los Angeles, CA

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