MiChele Miller

**** **** ***** ** *** A*

Solon, Ohio 44139

216-***-****

acxtpq@r.postjobfree.com

SUMMARY OF QUALIFICATIONS

Strong communication, writing, and computer skills. Windows XP, Microsoft Word, PowerPoint, Works, Outlook, Epic, Athena, MDFit, Physician portal, Aspect, Knowlagent, AhiQA, LyriCall, Muse. IT Support.

Use of all standard office equipment. Results oriented and professional. Comfortable working independently or with a team to problem solve and perform tasks. Exceptional ability to work with individuals of diversity. Proven leadership qualities. Team Player.

EXPERIENCE

University Hospital Centralized Scheduling Coordinator II 2016

Schedule appointments for the UH Orthopedic department. Verify medical, demographic, insurance, financial, and business data to ensure master patient index integrity and creation of an accurate appointment/encounter and claim. Provide patient education about third party coverage and liabilities; discuss payment options. Collect patient balances owed, post and balance co-payments, deductibles and process other patient payments.

Cleveland Clinic Call Center Coordinator/Financial Specialist 2010-2016

Provided World-Class Customer Care. Scheduled appointments in varying departments such as, but not limited to Women’s Health, Medicine, Dermatology, Cole Eye and Imaging institute. Attained general medical terminology, Counseled patients regarding financial procedures. Explained fees for services received, payment options and collection process. Also counseled patients regarding insurance benefits and recommended alternative sources of payment or financial assistance when appropriate. Conducted team building exercises, project management, building positive relationships with the patient and staff to determine best resolutions to their questions and concerns. Exceptional written, telephonic, and oral communication skills.

Newark Company Account Specialist 2008-2010

Achieved team goals in service, sales and productivity metrics monthly under minimal supervision. Handled incoming customer inquiries to process new account applications and orders for electronic components. Technical support provided to customers with electronic device issues. Reviewed approved applications to ensure stipulations and conditions were met and in adherence to company policy. Proofread documents for accuracy and authenticity and communicated suspected fraud and or discrepancies to the Operations Manager. Alphabetically and or numerically filed work orders and account information.

Progressive Insurance Licensed Auto Representative 2007-2008

Assisted callers with quoting and comparing personal auto rates. Collected demographic information and cross-sold other Progressive products and services. Explained complex issues, and interpreted insurance guidelines. Conducted costing, pricing analysis for proposed services, and surveyed competitors’ pricing experience.

AT&T/SBC/Ameritech Manager Takeover/Team Lead 2000-2006

Handled escalated issues to avoid further action from a supervisor. Coached and developed effective representatives. Offered technical support to customers with landline and cellular issues. Managed customer correspondence and handled customer comments, complaints and other company matters such as policy and regulatory conformance. Determined customers need and offered a variety of services from residential phone service, High-speed internet, Cellular service, and DISH T.V.

EDUCATION

Hondros College Property and Casualty Insurance License

John F. Kennedy High school diploma