Post Job Free

Resume

Sign in

Manager Customer Service

Location:
Pennsylvania
Posted:
December 08, 2016

Contact this candidate

Resume:

Frank S. Petrosky

*** ********** *****

Greensburg, PA 15601

Cellular: 412-***-****

Email: acxtpp@r.postjobfree.com

PROFESSIONAL PROFILE

Award-Winning Systems Analyst with cross-functional expertise including:

Project Management, Quality, Finance, Real Estate, Contract Negotiations,

Improving Revenue Streams, Cost-cutting Solutions and Software Migrations.

20+ years of successful experience as a Business Owner/Manager and IT Professional

Bachelors Degree in Computing & Information Science; Minor: Finance

Quickly learns and applies new technology on an ongoing basis

Takes personal ownership of projects from start-to-finish with no excuses

Skilled in delegating tasks and training/mentoring team members

PROFESSIONAL EXPERIENCE

2014-Present, Maverick Dental Laboratories, Monroeville, PA

CAD/CAM Technician

Process and scan incoming prescriptions and models into 3Shape Dental Software.

Utilize 3-D printer technology in designing and creating crowns and bridges.

Design, nest and mill crowns and bridges on Bruxzir Solid Zirconia pucks.

Delivery Driver

Pick up and deliver dental prescriptions to any dentist on one of five routes in the Pittsburgh area using company or personal vehicle.

Navigate efficiently with the use of GPS technology.

Maintain professional appearance and utilize interpersonal skills with patients, staff and doctors in visited dentist offices.

Shipping Clerk

Process incoming dental prescriptions through proper sanitizing and classification techniques.

Package crowns, bridges, dentures and implants in appropriate shipping materials.

Prepare local, national and international shipments for time sensitive pick up and delivery using major carriers.

2014-Present, Pittsburgh Steelers Football Club, Pittsburgh, PA

50/50 Raffle Ticket Seller

Sell tickets electronically through either kiosk or hand-held device throughout Heinz Field including common areas, clubs and suites.

Answer customer service inquiries including knowledge of stadium seating and current charity.

Calculate all cash transactions and maintain cash drawer.

Contribute in sales in excess of $1 million dollars for the 2014 season.

1997-Present, Frank Petrosky Property Management, Greensburg, PA

Business Manager / Property Manager / Real Estate Manager

Professionally own and manage Greenview Arms Apartments complex (23 units) as well as real estate. Previously owned and managed Julian Apartments (5 units).

Manage P&L, finances, vendors, tenant screening and maintenance services.

Execute lease terms resulting in full tenant capacity.

Expanded apartment capacity creating greater revenue.

Drive ongoing marketing efforts including Web site, signs, newspaper, bulletin boards,

business cards and personal networking.

Frank S. Petrosky

318 Clearwater Drive

Greensburg, PA 15601

Cellular: 412-***-****

Email: acxtpp@r.postjobfree.com

1990-1997, Giant Eagle Inc, RIDC Park - Harmarville, PA

Programmer Systems Analyst

Earned prestigious Giant Eagle President's Award for Quality.

Planned system migration from a Unisys to an IBM platform.

Specialized in Retail Merchandising involving shelf tags.

Spearheaded a redesign of a shelf tag system from conception to project completion.

Coordinated wireless data transfer to a 3rd party to print/ship shelf tags.

Developed shelf tag production in-house.

Designed GUI to effectively maintain all shelf tags.

Ensured that shelf pricing matched POS.

Resolved technical issues, user errors, pricing discrepancies and assured proper execution of after-hours software programs with the Retail Help Center.

HIGHER EDUCATION

Saint Vincent College, Latrobe, PA

Bachelor of Arts in Computing & Information Science

Minor: Finance

Computer Coursework:

Computer & Information Science I & II ... Data Structures and Algorithms

Computer Architecture and Assembly Language ... Discrete Structures

Database Concepts & Information Structures ... Programming Languages

Operating Systems and Systems Programming

Finance Coursework:

Accounting I & II ... Corporation Finance ... Analysis of Financial Statements

Investments ... Seminar in Investments

COLLEGE EMPLOYMENT

Sears, Roebuck & Company, Greensburg, PA, Merchandise Pickup

Seven Springs Resort, Champion, PA, Bartender

Charley Brothers Wholesale Grocers, New Stanton, PA, Merchandise Selector

Kaufmann's Department Store, Greensburg, PA, Receiving Clerk

PROFESSIONAL DEVELOPMENT

Priority Management - Giant Eagle

SOFTWARE KNOWLEDGE

Programming Languages: SQL ... COBOL ...DB2…CICS… Web Design

IBM DB2 Content Manager V8, AIX, Bacis UNIX and DB2 skills

Operating Systems: UNIX ... Windows 2007/2003/XP/NT

Other Software: Microsoft Office Suite (Word, Excel, Outlook, PowerPoint) ... WordPerfect ... Quicken

PERSONAL NOTES

Willing to travel as required by the position.

Frank S. Petrosky

318 Clearwater Drive

Greensburg, PA 15601

Cellular: 412-***-****

Email: acxtpp@r.postjobfree.com

KEY WORD SEARCH TERMS

Business Analyst, Systems Analyst, Programmer Analyst, Data Analyst, Functional Analyst, Project Manager, Defining Project Scope, Relationship Building, Consultative Sales, Negotiations, Leading Teams, Team Building, Supervision, Training, Trainer, Sales, Marketing, Finance, Legal, Entrepreneurial, Aviation, Real Estate, Logistics, Transportation, Field Service, Field Engineer, Customer Service, Help Desk, Courier, Technical Support, Oil and Gas, Travel, Driving, Road Warrior, Technical Consultant, Field Analyst, Technical Analyst, Goal Oriented, Property Manager, Property Management, Operations Manager, Organized, Focused, Team Leader, Multi-site Management, Exemplary Conduct, Maintain Confidentiality, Professionalism, Integrity, Field Representative, Data Entry, Home Improvement, Self-motivation, Uploading Photos, Underwriting Reports, Quality Assurance, Field Services, Information Technology, Business Development Manager, Tickets, Sports, Internet, Ticket Sales, Strong Work Relationships, Cross Functional Teams, Service Delivery, Product Development, E-commerce, Client Relationships, Database, Business Processes, eCommerce, iPhone, Electronic Marketing, Social Networking, Online Sales, Strategic Objectives, Multi-task, Detail Oriented, Home Surveyor, No Experience, Remote Field Representative, MLB, Baseball, Route Sales Representative, Inventory, Applications Analyst, Developer, Ticket Operations Assistant, Dental Lab, 3shape, 3D, CAD, Cad, CAM, Cam, software engineer, report analyst, application developer, maintenance, repair, systems, programs, analyst, support, additive manufacturing, IBM DB2 Content Manager V8, AIX, Bacis UNIX and DB2 skills



Contact this candidate