NAOMI VEREB

SUMMARY OF QUALIFICATIONS

Operations / Administration professional with over 20 years experience in customer service driven environments. Accomplished measurable by paying attention to details, and staying on deadline in a fast paced, dynamic work environment. Possess a comprehensive background in maintaining files, customer service, preparing reports and invoice. Proficient in Microsoft Word, Excel, Outlook, and PowerPoint. Ability to coordinate events, schedule and follow up meetings and appointments. Managed over 250 accounts with assets valued at over $1 billion. Excellent ability to work and collaborate with departments to get things done on time. Extensive knowledge in account management and business to business sales. Career is supported by experience in the workforce, volunteering for non-profit and a Bachelor’s Degree in Business Management.

Relevant Skills

Project Planning

Time Management

Report Writing

Data Management

Scheduling / Budgeting

Customer Service

Event Coordination

Corporate Sales

Team Coordination

PROFESSIONAL EXPERIENCE

PANDORA JEWELRY LTD – Columbia, MD 2015 – Present Consumer Affairs Associate

Identify opportunities for PANDORA to improve the customer experience and build brand loyalty

Identify opportunities for improving team efficiency and reducing response time

Provide exceptional customer service through knowledge of product, procedures and processes

Record all inbound inquiries using internal tracking system and develop and analyze reports to identify recurring issues

expedite correction or adjustment, coordinate with necessary departments, and follow-up to ensure resolution and satisfaction

Respond to inbound consumer inquiries, outbound consumer follow-ups calls and work with internal and external team members departments to resolve issues, i.e., determine the cause of the problem, research alternatives, select and explain the best solution to solve the problem

Interpret PANDARA’s customer service policy and make decisions to ensure customer satisfaction while upholding the company’s brand reputation

Maintain a friendly, professional tone that is respectful Supporting and backing up other consumer affairs team members

Prioritize and manage the work day effectively and efficiently in order to be available to handle customer concerns as well as take care of day to day customer service responsibilities

INSHPERE INSURANCE SOLUTIONS - York, PA 2013 - 2014

Licensed Insurance Agent

Provide products to businesses and individuals; customized plans to meet client needs

Collaborate with other carriers to ensure appropriate forms are submitted

Develop market strategies to compete with other carriers

Monitor claims to ensure timely processing

Generate new clientele through networking and referrals

WORLD FINANCIAL GROUP – Toms River, NJ

Licensed Agent 2010 - 2013

Sought out new clients by developing sales prospects

Recruited and trained new Agents to become productive

Performed account maintenance and updated files as necessary

Ensured documentation requirements are fulfilled

WELLS FARGO – Red Bank, NJ 2006 - 2010

Registered Sales Associates

Bought and sold securities on the exchange (bonds, stocks, mutual funds).

Prepared financial statements and reports, scheduling annual and quarterly client reviews

Developed spreadsheet that contains client holdings and positions

Coordinated financial planning seminars, participate in weekly sales meeting

Executed IPO orders, which include mailing prospectuses, and brochures

Processed dividend and interest checks, wire transfers, direct deposits, bill payments, rejected documents, IRA, institutional, and annuities accounts

UBS FINANCIAL SERVICES – Red Bank, NJ 2001 - 2006

Sales Assistant

Collaborated with other department to manage and maintain accounts

Reconciled daily transactions, accounting of holdings and positions, research and tract problem items

Organized and coordinated financial seminars for Financial Advisors

EDUCATION / TRAINING

Bachelor of Science in Business Management - University of Phoenix (September 2014)

Relevant Coursework: Organizational Development, Quantitative Analysis for Business, Marketing, Business Research, Green and Sustainable Enterprise Management, Accounting I, and II

Associates of Science in Business Administration – Ocean County College (1995)

Volunteer at Upper Chesapeake Medical Center (2014)

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