Manager Training

Robert M. Gravina, Ph.D. Sr. Instructional Systems Designer

540-***-**** (home), 603-***-**** ©

*** ******* ****

Stafford, VA 22554

*********@*********.***

Education and Certifications

Ph.D., Mathematics, University of Arizona, Tucson, AZ 1985

M.S., Mathematics, Northeastern University, Boston, MA 1968

B.A., Mathematics, Northeastern University, Boston, MA 1966

ISO 9000, Compaq, 1989

ITIL, Loyalist College, 2001

Six Sigma (Green Belt), ASQ, 2005

Kirkpatrick 4 Levels of Evaluation – 2011

Experience Summary

Dr. Gravina has forty (40) years’ experience as a training architect, college professor, and U.S. Army Major (Ret.). He has successfully coached, mentored and taught thousands of students in the US, England, Saipan, Guam, France, Brazil, Hong Kong, and Ireland. He is considered an expert in the Kirkpatrick Evaluation Model: Levels 1-4. He has an extensive background working in the aerospace, IT, financial, investment, manufacturing, consulting and scientific sectors. He has served in the capacity of quality control engineering manager, director of training and senior instructional systems designer. While a staff member at MIT Lincoln Labs and Draper Labs, he performed mathematical modeling for the Apollo Guidance Computer. As a former Army military officer, he is keenly aware of the U.S. Army culture, doctrine, mission, audience and “Crawl, Walk, Run” institutional training methodology.

Job History: Relevant Experience

Senior Instructional Systems Designer,Consultant Contracts 2015-2016

Client: 5th Flying Wing Royal Saudi Air Force, Khamis Mushayt

Developed white paper on process for measuring and verifying authenticity to recorded training hours for fighter bombers of the 5th Flying Wing RSAF (major discrepancies found in actual monthly training hours on simulator and live flying hours to reported hours by USAF)

Client: Wyndham VIVA Resort Hotel in Bayahibe, Dominican Republic

Performed training needs assessment

Developed competency model for DR support personnel (sales, marketing, reservations, staff)

Senior Instructional Systems Designer, Salient Federal Solutions, 2013-2015

Provide ISD, training consulting expertise, develop and deliver Leadership and Influence workshops to Royal Saudi Arabia Air force (5th Flying Wing) at the King Khalid Air Base (KKAB) in Khamis Mushayt, Saudi Arabia. Secret clearance: date awarded 2/11/2014, agency issuing clearance – DoD CAF, renewable – 2/11/2024

Client: 5th Flying Wing, RSAF, F-15 fighter bombers, Khamis Mushayt, KKAB

Environment:

Khamis Mushayt, KSA – near Red Sea and (stone’s throw from) Yemen

Regular terrorist alerts (Al Qaeda and ISIS) from Yemen and Iraq border on south

Received base pay, hazard pay, and isolation pay

Highly secured and fortified USA compound

Activities: Sr. Instructional Systems designer

Training needs assessment for RSAF, KKAB

Define, design, develop, deliver, manage, and measure training interventions

Used quality programs and existing certification status to change work process saving RSAF money and improving performance

Developed and delivered training remedies for leadership, influence, motivation, change management, persuasion, communications, and evaluation (one to eight day Leadership and Training workshop for RSAF junior officers)

Introduced training methodology and quality programs (ADDIE and Kirkpatrick’s Four Levels of Evaluation) to enhance quality, measure performance, reduce training costs, and increase productivity

Created Learning Library for RSAF junior officers and NCOs

Conducts and reviews historical documentations, perform interviews, and observe operations in order to conduct, document and provide improvement ideas to current processes, policies and procedures.

Develop standard templates that promote process improvement, encourage performance metrics and improve IT standards.

Validated, reviewed, and synthesized large amounts of monthly data and creating an executive summary of the results.

Reviewed, analyzed and provided assessment on the monthly, quarterly and semi-annual surveys.

Provided analytical and technical assessment on vendor deliverables, procedures guides, technical documentations, financial documentations and exemption requests. Identify and provide summaries of deficiencies in their documentations

Demonstrated skills:

Building credibility and trust in a matrixed political environment.

Flexible and adaptable; willing to take risks and change strategies as needed.

Strong presentation, facilitation, and coaching skills.

Effective team player; a highly motivated individual who contributes to an atmosphere in which enthusiastic people work hard and produce outstanding results.

Ability to define methodology for data collection, analysis, and execution

Strong proficiency with MS Office suite; familiarity with MS SharePoint.

Results:

Excellent references from

a.Lt. Colonel, Training Chief, RSAF, KKAB

b.Commander of RSAF, KKAB for Islam programs

c.V.P. International Programs. Merlin Ram Co., Inc., Maj. General (retired) USAF

d.Lt. Colonel (retired), Director of Middle East programs, Salient Federal Solutions

Easily integrated and accepted by KSA culture

“Outstanding” Performance review, Salient Federal Solutions

Improved relationships between RSAF and USAF

Awarded plaque from 5th Flying Wing RSAF, KKAB for Excellence and Quality

Fostered and enhanced trust as an “outsider” to develop and deliver leadership and influence workshops for RSAF junior officers

Asked to develop CVs for Command Staff including one RSAF Brig. General (as a result of established trust factor)

Owner, D4M2 Consulting, 2001-Present. Performance and training consulting that specializes in determining learning and development requirements onsite or remotely, formulating training remedies that are scalable, quality driven, affordable, and reusable. Designs and delivers instructor led, self-paced, interactive distance learning, job aides, facilitated mentoring, and web-based training. Develops Return on Investment (ROI) strategies and models as part of the evaluation process. Industry segments served include: aerospace, computer, engineering, financial, hospitality, human resources, managed services, networking, and sales and marketing. Clients include: Boeing, Cisco, Citibank, Citicorp, Compaq, Digital Equipment Corporation, Fidelity, Goldman Sachs, Hewlett Packard, MassMutual, Nortel, SBC and United Airlines.

Senior Instructional Systems Designer, ProSol, 2011-2012. Dr. Robert M. Gravina provided senior instruction systems design support to the VA ADDIE – 1st Party Copay opportunity including consultation, design, and storyboard development for five courses. Supported VA 508 compliance support for other opportunities. Developed and delivered 2-hour In House Training course on Measurement and Evaluation. Mentored less experienced team members. Contributed to the development of several business development RFPs to support the ProSol business goals.

Senior Instructional Systems Designer, MTS Technologies, Inc., 2009–2011. Dr. Robert M. Gravina analyzed, designed, developed, and reviewed instructional and performance interventions for the Navy client training program based on performance objectives, performance characteristics, culture, context, current research and other factors. Developed design documents, requirements, storyboards, and scripts; designed and developed usability standards, read current research and literature findings on training, expert performance, cognitive load, and education related issues; and searched for relevant literature to support instructional design recommendations. Fostered teamwork, communication, professionalism and client trusted advisor relationships. Contributed in the development of proposals for various government agencies and was assigned the functional role of Principal Investigator, PM or ISD on those opportunities.

Senior Instructional Systems Designer, MassMutual Investment, 2008-2009. Dr. Gravina performed instructional design activities (analyze, design, develop, implement and evaluate) for SAP-based client applications. Developed design documents, requirements, storyboards, scripts, training outlines, instructor–led training interventions and e-learning training using the authoring tool Lectora. Delivered instructor-led training to internal clients.

Chair- Department of Mathematics and Sciences, Northern Marianas College (Saipan), 2006–2006. Dr. Gravina carried out the duties of the chair of the mathematics department, taught undergraduate mathematics courses, represented the department at Board of Trustee functions and worked with public school department heads to increase mathematical skill abilities before entering the college. Typically taught classes that represented up to 14 different ethnic and cultural groups and was valued as one of the “best” college professors.

Senior Training Program Manager, Hewlett Packard Corporation, 2001-2003. Dr. Gravina increased organization training revenues by 18% and ROI by 16%. He was the SAP Training Program Manager for Sales, training consultant for external clients, WW ITIL Integration Manager, Instructional Designer/Project Manager/Trainer, and internal education architect for Managed Services and Manufacturing.

Managing Consultant & Program Training Manager, Global Knowledge Networking, 1999-2000. Dr. Gravina increased revenues by 35% and ROI by 23%. Provided training consulting to support competency modeling, instructional design, recruitment, and management for learning and development projects, proposals, and the CCIE boot camp program.

Consultant/Manager, Digital Equipment Corporation, 1987-1999. Dr. Gravina served as an Industry Solutions training manager for manufacturing, telecommunications, financial services, systems integration, customer care, business intelligence, and billing. Performed information and instructional design, environmental and needs assessments, audience and task analysis, competency modeling, and curriculum development, and achieved ISO 9001 certification. Clients supported include: Boeing Sheet Metal Analysis, Retrieval and Tracking System (SMARTS) Program, Seattle, WA; Citibank GCIF Program, NY & NJ; NORTEL Northern Telecom, Richardson, TX; and NYNEX and Bell Atlantic, NY & MD.

Chair, Graduate Computer Sciences & Mathematics, Rivier College, 1984-1987. As chairman of two graduate departments and professor of mathematics, Dr. Gravina was able to increase enrollment by 200%, recruited faculty for the graduate programs, exercised leadership in developing new courses/programs in response to needs inside/outside the graduate community, prepared budgets and annual reports, and taught graduate mathematics classes.

Management Experience

D4M2 Consulting (direct reports: 1-13)

Compaq Computers (virtual team: 28)

Digital Equipment Corporation (direst reports: 5-10)

Rivier College (direct reports: 15)

UMass Lowell (direct reports: 22)

MIT Draper Labs (direct reports: 3)

Major: US Army (managed/supervised/lead more than 100)

Advanced Learning Technology (ALT)

OnDemand Software

ADDIE, Dick & Cary, Kemp ISD

Lectora

Captivate

Articulate

Online university technologies

E-Learning (web based, computer based, virtual classrooms)

Content delivery (via): internet, intranet, extranet, audio and videotape, CD-ROM

Needs assessment, competence modeling

Kirkpatrick’s Four-Level Evaluation Model

Employment History

Company

Position

Years

Salient Federal Solutions

Professional Solutions

Sr. Instructional Systems Designer

Sr. Instructional Systems Designer

2013-2015

2011-2013

MTS Technologies

Sir Instructional Systems Designer

2009-2011

Mass Mutual

Sir Instructional Systems Designer

2008-2009

Northern Marianas College

Mathematics Instructor

2006-2006

D4M2 Consulting

Founder & Owner

2001-present

ProAct Business Development

Training Specialist

2003-2003

HP/Compaq

Training Consultant

2001-2003

Global Knowledge Networking

Learning Manager

1999-2000

Cushing Practice

Director of Training

1999-1999

Digital Equipment Corporation

Sir Educational Architect

1987-1999

Rivier College

Chair, Graduate Mathematics & Computer Science.

1984-1987

Wang Laboratories

Manager, Technical and Creative Communications

1982-1984

University of Massachusetts

Associate Professor and Chair, Mathematics Department

1968-1982

MIT Draper Labs

Scientist & Mathematician, Apollo Guidance Computer

1964-1968

Other

Software/OS/Database Skills: C, C++, Pascal, MC68000 Assembly, FORTRAN, BASIC, COBOL, Articulate, OnDemand, Windows XP, OpenVMS, MS Office 2007,, MS Project, Lectora, Remedy, Documentum, Flash, SnagIT, Captivate, WebEx, Prince2, IBM, HP, DEC, HP, Compaq, SQL, Solaris

Secret clearance (active): date awarded 2/11/2014, agency issuing clearance – DoD CAF, renewable – 2/11/2024

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