Customer Service Office

Melaine Fowler

Madison, AL

*******.******@*****.*** - 256-***-****

WORK EXPERIENCE

Science and Engineering Qualified College Leader Program QCL - Huntsville, AL - June 2009 to Present

As needed; I have worked as a near peer and am currently a college qualified leader mentor to high school and college students in a program facilitated by the U S Army Research, Development and Engineering Command Aviation and Missile Research, Development and Engineering Center on Redstone Arsenal, Alabama. The program places academically talented apprentices with interest and ability in science and mathematics in Department of Defense laboratories for eight continuous weeks during the summer. At the end of the program students are expected to have an increased understanding of scientific processes through direct experience under the guidance of scientists, engineers, and mathematicians engaged in research or engineering, and an improved understanding of the opportunities, requirements, and challenges of scientific and engineering careers. My job is to assist the program director in making sure that our objectives of the experience are reached through providing academic and career guidance either from personal experience or setting them up with someone in their field of interest. They have to develop a project, write a paper on their findings and create a visual model. At the conclusion of the program each student presents his or her work. During the year I am the assistant to the Director. I facilitate meetings and create action plans for the future events and programs. I am responsible for some of the most secure and important information that comes through the office. I am often delegated to help with proposal writing, newsletters, evaluations, career fairs, community service, event coordination, and other program topics.

Administrative Assistant

Global Solutions International - Huntsville, AL - April 2009 to Present Huntsville, AL

April 2009 to Present

20+ hours per week offsite; I provide administrative assistance to the President and other company officers as required or as requested including, maintain standard operating procedures (SOPs) to ensure consistent performance of routines, review & audit timesheets, transfer files from hard copies to electronic files, copying, filing, sorting, typing, using various computer applications, word processing, faxing, internet & general research, create draft or abstract reports, maintain calendar; ascertain which events require the executive's presence, optimize commitments to maximize his time efficiency, prepare expense report tools for his complete expense reports after trips, and handle administrative detail on all projects assigned, assure discreet handling of all assigned business transactions, perform to earn his full confidence. I also perform other administrative or office duties or projects as required or as assigned. Graduate Assistant, Student Success Coordinator

Alabama A & M University - Huntsville, AL - February 2012 to May 2013 Huntsville, AL

February 2012 to May 2013

20 hours per week on and off site; I worked as a graduate assistant to the director of the Office of Distance Education and electronic Learning and the Digital Media Specialist. I worked in three main roles, as an online course assessor, participated, attended, and delivered workshops and training to the faculty, and as a student coordinator. I also assisted the digital media production team of one, facilitated the production of the blackboard student resource center, by creating multimedia within the web for students that have online courses, and completed special research projects as assigned. The bulk of my tasks were in the form of managing the course assessments process. I conduct assessments for the certification of online courses submitted by the faculty. Our model included a self-assessment from the instructor, a peer assessment for the faculty members' coworker or supervisor, and a final assessment from my department. This model used the current formative assessment theories and concepts. I was able to use my previous degrees and experience in this current position by knowing how to properly deliver and critique the work of a faculty member in a non-threatening way. Aviation and Missile Research Development and Engineering Command Office Manager

The Favour Group, Inc - Huntsville, AL - March 2012 to September 2012 15 hours per week; as an office manager of a 126 unit condominium community I carried the responsibility of organizing and coordinating office operations and procedures in order to ensure organizational effectiveness and efficiency. I reported to the Property Manager as well as the Home Owners Association board and was responsible for providing office management services to Stepping Stone Condominiums. This included but eas not limited to maintaining office records. I implemented and maintained a new database for smooth daily operations, designed new filing systems, and ensured filing systems were up to date. I defined procedures for record retention, ensure protection and security of files and records, ensure effective transfer of files and records, transfered and disposed of records according to retention schedules and policies, and ensured personnel files remained up to date and secure. I implemented more effective office policies and also established new standards and procedures, organized office operations and procedures, monitored and recorded phone calls, prepared time sheets, and control led company correspondences. I was responsible for being a liaison with other agencies, organizations, groups and contractors for task completion, updated organizational memberships, and maintained office equipment. EDUCATION

Master's in Business Administration

Alabama A & M University - Huntsville, AL

PHD in General Counseling Studies

Capella University - Minneapolis, MN

Master's in Rehabilitation Counseling

Alabama A & M University - Huntsville, AL

Bachelor in Psychology

Alabama A & M University - Huntsville, AL

ADDITIONAL INFORMATION

SKILLS, CERTIFICATION, MEMBERSHIPS, AWARDS

Strong Customer Service background

Excellent written, clerical, and verbal communication skills Internet Skills

Research Skills

Working Knowledge of Microsoft Office Suite and Other Applications, such as, Print Shop, Adobe Acrobat Completion of Fossil Train the Trainer Program

Intellectual skills in the social service area

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