Jesse M. Shirley ***** Sarabande Ln Santa Clarita CA 91387 Phone 310- 428-6531 acxtnw@r.postjobfree.com

Technical Support Engineer

Technical support engineer with over 5 years of enterprise environment experience, providing software, hardware, and client/server and networking technical support.

Proven success working demonstrated strength in diagnosing, troubleshooting, and resolving large scale issues

KEY SKILLS

Data Center Migrations

Active Directory

Server Install/configuration

SSH, VPN, FTP

LDAP, GPO’s

Client/Server upgrades

MAC Support

Networking TCP/IP

Windows Administration

O365, Exchange Server

Cisco Call Manager

Solaris

VSphere

Apache

JavaScript

Windows Server 2008, 2012

SQL, Java Script

C#, HTML5

Technology Proficiencies

Software: Office suite, VMware, Hyper-V, VSphere, Kencast, Aspera, Adobe Cloud, Cisco Meraki

Browsers: IE, Firefox, Chrome, Safari

Ticketing systems: Service Manager, Service Desk, Service-now

Hardware: Desktop PC’s, Laptops, VOIP, Printers, Routers, Modems

Networking: LAN & VPN/Remote Connectivity, TCP/IP,

Platforms: Windows, Windows Server 2008 R2, 2012, Cisco, Office365, Linux, MAC OSX

Professional Experience

TECHNICAL SUPPORT TIER 2 VUBIQUITY-01/15/2016-11/15/2016

Efficiently maintained, evaluated, physical and Virtual Infrastructures

Successfully restored servers using remote tools

Promptly handled wildfires with the proper procedures

Remote server troubleshooting, SSH, VPN, FTP

Maintained AWS systems

Successfully Configured Image Servers and WSUS Services.

Accurately maintained and managed all assets and IT inventory

TECHNICAL SUPPORT WESCO AIRCRAFT-1/15/2015-11/27/2015

Quickly identified network issues with end user workstation

Successfully fixed network Printer issues

Successfully repaired end users workstation with remote tools

Successfully setup New and moved Workstations

Provided prompt and courteous service to over eleven hundred users.

Provided excellent customer service to Executives and VP’s

Can quickly Identifying connectivity issue with workstation and network printers

Promptly handled wildfires with the proper Procedures

Remote station troubleshooting with Remote control viewer, VNC, MRA, WebEx

Identifying exchange issues with Outlook 2010,2013

Troubleshooting VPN issues with end users

Helped users with IPhone and Android email exchange issues.

Quickly Trouble shot issues with IP phone systems

Identified issues with Servers using ISeries and Solar winds

Troubleshot issues with Janem Scanners and Handheld scanners.

DESKTOP SUPPORT ANALYST MACERICH 11/19/2012-12/15/2014

Efficiently supported over eleven hundred users via, Telephone, email and ticketing systems

Provided the best technical support to Executives and VP’s

Accurately troubleshot a wide range of issues from software related issues, to network switches and network printers

Provided excellent phone support for IPhone and Android users

TECHNICAL SUPPORT ENGINEER AEROVIRONMENT 01/03/2013-4/30/2013

Managed Aerovironment ground station unit Toughbook’s.

Configured stable Windows 7 and XP OS platforms. Made changes to the registry and system settings to achieve maximum performance and stability.

Managed detailed configuration procedures, wrote batch files to automate the process of installing software programs to meet project deadlines.

Performed backup and recovery procedures, such as disk cloning, and using Acronis to create usable disk images.

SERVICE TECHNICAN SENTRY CONTROL SYSTEMS 06/05/2012- 12/27/2012

Perform field repairs on parking access and building access systems, software and/or hardware related.

Troubleshoots and corrects problems on devices/equipment down to board level

Corrects/fixes minor to moderate software issues on parking/access systems.

Understands and troubleshoots the basic setup of a SKIDATA network.

Properly identifies all network devices on a LAN (router, modem, switch etc.)

Understands and troubleshoots the basic setup of a credit card configuration within the SKIDATA network.

Provides good effective communication and customer service

Properly identifies when higher level support is needed.

Properly executes troubleshooting instructions from higher level support

EDUCATIONBACHELOR’S DEGREE

Information Technology American Intercontinental University (Accredited)Specializing in Network Administration, CompTIA A+ 2013

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