Gina Reynolds

**** **** ** ****** *****, TX ***** 972-***-**** acxtnh@r.postjobfree.com

Summary

Savvy HR Generalist professional with powerful listening and communication skills, ability to build strong relationships and experience in human re management and administration. Areas of familiarity include employee recruitment and retention, staff development, benefits and compensation, among others. Specific expertise in sourcing, selection, behavioral interviewing and relationship management.

Experience

PSAV April 2010 – Current

Sales Coordinator – Dallas Anatole February 2014 – Current

Under the direction of the Manager, secures the maximum amount of revenue and negotiates directly with clients on costs to ensure business is not lost due to pricing

Always polite and helpful with work colleagues, managers and clients.

Possess excellent telephone etiquette and able to communicate with decision makers

Develop and enhance relationships with Hotel sales and convention services employees

Communicate by telephone and written correspondence to determine clients’ needs

Review final billing with client and obtains approval on all event technology charges

Develop and maintain long-term relationships with VIP and repeat clients

Follow up with clients through thank-you letters and post-event service evaluations

May solicit new business

Provide sales and support for tradeshow and convention exhibitors, perform customer care function, pre-show and at show-site, including handling exhibitor inquiries and service needs with appropriate follow through

Responsible for the implementation of all trade show activities including pre-show planning through post-show completion

Use customized meeting diagrams, billing system and marketing materials to create and deliver sales presentations detailing equipment, services and labor estimates

Assist Director with forecasting revenue and capture rate reporting

Establish and maintain sales file to track all future bookings

Attend all onsite inspections and pre-event and post-event meetings

Writing up accurate and grammatically correct sales correspondence for customers.

Processing sales related letters, proposals and contracts in a timely manner.

Ensuring that all inquiries are dealt with accurately, timely and professionally.

Complete all other duties as assigned

Office Manager – Gaylord Texan April 2010 – February 2014

Controlled and directed front line responses for all audio and visual inquiries

Manage, schedule, coordinate office functions and activities for twelve-person sales office

Responsible for accounts payable for audio and visual rental equipment

Generated sales reports for analysis and commission payment

Assisted with client quotes and initial customer contacts for sales opportunities

Settled client disputes and reached appropriate resolutions

Responsible for inventory management duties

Create vendor purchase orders for additional equipment and labor needs on a show or event

Lucky Brand Jeans August 2011 - Current

Part Time Sale Associate

Customer engagement that results in building relationships to encourage repeat shoppers

Assist customers with accessories and piece together outfits for school pictures, holiday events, or other shopping needs

Cashier and sales responsibilities

Responsible for store returns and exchanges

Wal-Mart Stores, Inc/ CMI Feb. 2004 – Feb. 2010

HR Generalist

Trained 20-member management team on interviewing best practices and techniques, and one-on-one coaching sessions

Partnered with management in recruiting and interviewing for top talent

Establishes recruiting requirements by studying organization plans and objectives; meeting with managers to discuss needs

Evaluates applicants by discussing job requirements and applicant qualifications with managers; interviewing applicants on consistent set of qualifications

Managed payroll and benefits

Administers health and welfare plans including enrollments, changes and terminations. Processes required documents through payroll and insurance providers to ensure accurate record keeping and proper deductions

Updates job knowledge by participating in educational opportunities; reading professional publications; maintaining personal networks; participating in professional organizations

Conducts audit of payroll, benefits, or other HR programs and recommends corrective action

Assists with recruitment and interview process. Tracks status of candidates in HRIS and responds with follow up letters at the end of the recruiting process

Owned and managed office inventory

Schedule meetings, interviews, HR events etc. and maintain the team’s agenda

Coordinated and executed all company events end to end, i.e. company picnics and corporate

Partnered with management in communicating disciplinary action

Partnered with management in coordinating the performance management process and evaluating merit increases, i.e. reviews, 1:1s, etc

Coordinated company code of compliance and other training events including new employee orientation

Executed initial FMLA reviews

Managed and executed termination process in collaboration with management

Insured company followed OSHA compliance as needed

Over saw and provided necessary information for unemployment reviews

Education

North Central Texas College Corinth, TX

August 20, 2009- May 10, 2013

Associates Degree in Science

Skills

Proficient for Microsoft Office 365, PeopleSoft, Helios, Oracle, Deploy, LMS, Organization Skills, Delphi, strong verbal and written communication skills

References

References are available on request.

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