MARIA ARENAS

acxtne@r.postjobfree.com Phone: 310-***-****

https://www.linkedin.com/in/mariaarenas Belmont, CA 94002 SENIOR BUSINESS SYSTEMS ANALYST / PROJECT MANAGER

PROFILE

MBA and BS in Electronics Engineering. 13+ years of working experience. Areas of expertise include project management, business analysis, data analysis and process improvement. Cross-functional team leadership. Experience with both Fortune 500 companies and early stage startups. SKILLS

● Systems (SDLC) and process implementation

● Liaison between business and technical groups

● MS Project, MS Visio, MS Access

● Quick learner and SME

● International teams. Fluent in English, Spanish and French ACHIEVEMENTS

● Earned “Strategic Anchor” award within the first year at Fortune 500 Finance company.

● Conducted marketing research for renaming Tech Company resulting in a cost-avoidance of $10 million campaign. Year Role / Company

2016

Business Analyst Contract

Salesforce

2016

Business Analyst Contract

Frist Republic Bank

2012 - 2015

Senior Business Analyst

TIAA-CREF

2011-2012

Product Business Analyst

YogiPlay

2005-2007

IT-Marketing Business Analyst

US Bancorp

PROFESSIONAL EXPERIENCE

Business Analyst – Contract July – October 2016

Salesforce – San Francisco, CA.

Cloud computing company

● Worked in the Marketing Cloud Success Services Sales Support team

● Supported sales operations for customer scoping requests related to implementations of Email, Mobile, Social and Predictive Intelligence products within the SF Marketing Cloud

● Contributed to internal request process optimization and data compliance projects

● Responsible for assigning custom scoping and quote approval requests Business Analyst – Contract April – May 2016

First Republic Bank – San Francisco, CA.

Financial service provider of investment and trust administration services

● Applied business analysis best practices to obtain, analyze and document business requirements, process flows and use cases within the FRB BSA/AML unit.

● Participated and provided support in data quality improvement and governance processes

● Generated reports using SQL, investigated data quality issues and provided recommendations for improvement Senior Business Analyst June 2012 – October 2015

TIAA-CREF (Kaspick) -- Redwood Shores, CA.

Financial service provider of investment and trust administration services

● Managed up to 10 SDLC projects concurrently within a 2-year system implementation program: Major client accounting report, donor payment processing, account cash management process and multiple system interfaces MARIA ARENAS Page 2

PROFESSIONAL EXPERIENCE (cont.)

● “Strategic Anchor” award earned within the first year of employment at the company

● Lead teams of up to 12 members. Actively collaborated in multidisciplinary efforts providing requirement analysis and strategic support for new program implementations

● Reviewed and improved up to 20 core processes. Documented policies and procedures that involved trust administration and operations, reporting, trading and IT areas

● Subject Matter Expert and responsible for providing support for up to 70% of users across Kaspick

● Responsible for creating and implementing system testing and training plans Product Business Analyst _ October 2011 – June 2012 YogiPlay -- Menlo Park, CA.

E-Learning startup that created a platform for mobile apps focused on education for young kids

● Coordinated weekly app evaluations and rating activities with certified educators

● Researched weekly 10-15 top educational iOS and Android apps to add into the YogiPlay platform

● Responsible for classifying and maintaining a list of more than 500 apps reviewed by educators

● Other tasks/ tools used: App testing, video content evaluation, image editing IT-Marketing Business Analyst May 2005 – January 2007 US Bancorp -- Newport Beach, CA

Financial service provider, loan and retail banking. Downey served its customers in California and Arizona

● Managed 5-10 concurrent projects for marketing related to retail banking and loan product implementations

● Led 5-10 people in marketing and IT teams during system implementations

● Provided strategic support for marketing and IT teams to implement retail banking system features

● Defined and followed up on test plans and scenarios with QA. Extensive use of MS Access, SQL and Touché

● Significant achievements include: Participated in a 1-year loan campaign and CRM module implementation, Lead 4-month term project for online and voice opt-out implementation. IT Business Systems Analyst 1997 - 2000

Axtel -- Mexico City, Mexico

Third largest telecom in Mexico. Axtel offers a wide range of voice/data services for individuals and businesses

● Managed and successfully delivered up to 10 SDLC projects annually related to data and voice products

● Lead teams of up to 10 people during billing, prepaid calling card and report system implementations

● Supported finance, marketing and sales management teams analyzing billing and CRM system requirements

● Responsible for creating BRD and Spec documentation as well as weekly customer data reports in SQL and C

● Significant achievements: successfully managing prepaid calling card, new bill, CRM module implementations. EDUCATION

Master of Business Administration, Concentration in Information Systems 2003 San Francisco State University, San Francisco, CA

BS Degree in Mechanical-Electrical Engineering, Major in Electronics 1995 National University of Mexico (UNAM), Mexico City, Mexico OTHER SKILLS

SQL, Salesforce, reporting tools, Microsoft Visio, Microsoft Project, Microsoft Access, Microsoft SharePoint. QA, training, vendor management. French and Spanish, fluent.

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