Manager Operations

MARCUS NOLAN

*** *. ****** **., *****, OK *****

580-***-**** ********@*****.***

PROFESSIONAL HIGHLIGHTS

Senior management professional with progressive business and workforce management experience

and a strong desire to succeed. Recognized strengths in leadership, strategic planning, training

systems and employee relations. A team player who partners with senior team on tactical and

strategic initiatives for increased efficiencies, improved customer relations, and positive

business results. Experienced in managing, analyzing, and providing solutions to operations

projects. Delivers detailed analysis and metrics to Senior Management and HR team, including

reporting, budget analysis and performance reports. Project management skills resulting in

on-time deliverables and roll-out of initiatives. Ability to learn quickly and lead others by example.

AREAS OF EXPERTISE

Organizational/Professional Development Employee Relations (Union & Non-union) Risk Management Shipping and Scheduling Strategies Individual Coaching Corporate Culture Change Policy Analysis Performance Improvement Diversity Management Staffing Needs Analysis Training System Design & Analysis Succession Planning Employee Retention HR Partnerships Leadership Assessment

EDUCATION

B.B.A., Northeastern State University - Tahlequah, Oklahoma

Major: Marketing and Management

WORK HISTORY

United Warehouse Company, Wichita, KS 2015 - Current

Operations Manager

Key Actions:

Plan and direct the activities of the warehouse; meeting both customer needs and satisfying company objectives.

Develop procedures, establish standards and administer activities to ensure the timely delivery of product to customers while effectively responding to customer requests, problems and requirements.

Develop effective communication with customers and other functional areas of the company.

Direct warehouse and office supervisory personnel to achieve prescribed objectives and oversee job assignments and plan daily labor schedules.

Wal-Mart Distribution Center, Ochelata, OK 2012 - 2015

FDD Shipping Manager

Key Actions:

Manage outbound trailer operations, orderfilling and loading processes.

Manage a staff of 48 orderfillers and 10 loaders to ship orders efficiently and accurately.

Coordinate a three level warehouse to get orders to come together efficiently in order to make dispatch times.

Traffic Manager

Key Actions:

Manage inbound & outbound trailers as well as accurate yard inventory at all times.

Manage office staff of 12 associates to cover the Central Receiving Office 24 hours a day 7 days a week checking in OTR drivers, organizing & prioritizing paperwork for the receiving dock on all shifts.

Manage a group of 11 yard drivers to cover requested trailer moves 24 hours a day 7 days a week.

Fill in as needed for other Area Managers on receiving & shipping docks.

MARCUS NOLAN 580-***-****

PepsiCo 2008 - 2012

Operations Manager, Frito Lay – Joplin, MO (2010 – 2012)

Key Actions:

Received the Harvey C. Russell Award (highest D&I honor within PepsiCo) for outstanding community partnership & leadership at the Joplin Distribution Center.

Provided key leadership overcoming facility damage and clearing debris after the Joplin tornado. Immediately organized resources to ensure that the sales team in the areas not affected had product available and that no deliveries were missed after only 18 hours of downtime.

Managed 50 Team Members including 6 hourly supervisors & 11 OTR drivers at the Joplin DC.

Led site TASS assessment annually as well as coaching teams to move anchors through DAP’s & CI venues.

Created and implemented a new region-wide onboarding program for new team members reducing turnover throughout the entire region.

Served as co-leader of the Safety Committee that led the Distribution Center to remain injury free over 2 years, 11 months.

Distribution Center Supervisor, Gatorade – Pryor, OK (2008 – 2010)

Key Actions:

Managed 2nd and 3rd shift associates in the DC.

Lead the daily pre-shift meetings by providing direction and leadership in the areas of work assignment, safety and setting goals for the shift.

Co-Led the Safety Committee that led the Distribution Center to remain injury free over 14 months.

Led the Distribution Center Career Progression Team in developing additional goals to push associates to new levels, increase their knowledge and capability for the organization.

Led efforts to cross-train manufacturing & warehouse employees to reduce down time significantly.

Achieved a 22% improvement over goal for pallets per hour in 2009.

Served as key leader in maintaining a union free workforce and being a vital player during union organizing campaign that led to the workforce voting down the union organizing attempt.

Continental Carbon Company, Ponca City, OK 2006 - 2008

Shipping Supervisor

Key Actions:

Managed and supervised the shipping department while filling customer orders of approximately 22 million pounds of carbon black each month.

Shipped product in various packaging, from 50lb bags to 120,000lb rail cars.

Scheduled trucks for pick up to ensure timely delivery to customers including contacting different trucking companies and brokers on a daily basis, following up to ensure that loads made it to the customers on time.

Provided Shipping Superintendent leadership for four months. Duties included but not limited to managing the other supervisors in the department, reporting to senior leadership, scheduling maintenance on all equipment, purchasing the required raw materials and supplies needed for shipments while managing a union workforce.

Managed a departmental budget of 2 million dollars per fiscal year.

Plymouth Pharmaceuticals, Inc. dba Loma Lux Lab., Tulsa, OK 2005 - 2006

Operations Manager

Key Actions:

Managed product and packaging material inventory, JIT

Selected vendors for product and packaging material; Provided packaging and shipping information to customers and foreign distributors as required

Directed shipping activities to ensure compliance with customer requirements and minimized expenses

Managed the computer network, computers, EDI and related software; Update websites as needed

Managed quality control activities to comply with FDA requirements; Reported required submittals to the FDA; Audit suppliers to ensure compliance; Maintain and update the Compliance Procedures Manual; Investigate and respond to all customer complaints

Developed and implemented programs to ensure security of product, facilities and electronic data storage

Managed Shipping, Order Entry Receptionist, and other Direct Sales personnel along with performance appraisals

Partnered directly with legal department in order to submit and renew patents and trademarks

Led all Marketing related tasks for over 6 months after the departure of Marketing Manager in mid January. Including Magazine ads, Newspaper ads, Tradeshow coordination and presentation, Website adjustments, and Infomercial responsibilities.

MARCUS NOLAN 580-***-****

FedEx Ground Packaging Systems Inc., Sherman, TX 2001 - 2005

Operations Manager

Key Actions:

Oversaw operations for the Sherman facility.

Managed office and clerical employees as well as the independent contractors to ensure the proper delivery.

Reported daily to the Regional Managing Director through conference calls and reports submitted via e-mail.

Maintained a working relationship between FedEx and the independent contractors to ensure that both parties are successful. Followed up with management staff to ensure the dock processes were productive and efficient.

Followed up daily with contractors to ensure that they service our shared customers up to the expected level while using the proper delivery techniques suggested by FedEx to ensure customer satisfaction.

Conducted route rides with contractors to verify proper methods of delivery and customer satisfaction to avoid complaints and ensure safety of the drivers as well as the community they deliver in.

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