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Manager Customer Service

Location:
Hollywood, FL
Salary:
90000
Posted:
December 08, 2016

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Resume:

RANDY AVICK

**** ***** ***** ***** #**

HOLLYWOOD BEACH, FLORIDA 33019

305-***-**** - acxtkm@r.postjobfree.com

OBJECTIVE

To use my exceptional cost control managerial skills and hospitality expertise to bring creative operating and innovative business solutions for the creation and operations of a successful restaurant establishment.

EXPERIENCE

Dec. 2014 – July 2016 – Celebrity Cruises

Senior Beverage Manager

Managed all day to day beverage operations of the 22 outlets on the Celebrity

Silhouette.

Responsible for requesting and receiving all daily requisitions on the ship.

Maintained all labor, liquor and beverage costs.

Aug. 2009 – July 2014 – Lush Group, LLC. – Miami Beach, FL

General Manager

Successfully managed Lush Bar, increasing sales by 40 percent, year over year through exceptional overall cost controls, brand management and quality of service.

Maintain expenses below budget through accurate planning, waste reduction, vendor/distributor purchasing and cost-effective operation procedures.

Responsible for budgeting, cost control, payroll, general accounting, and full profit and loss.

Developed successful online and real world marketing campaigns/promotions to increase visibility of the bar and the Lush brand; analyzed market demographics, defined the target market, and determined advertising placement

Recruited, hired, supervised, scheduled and trained service staff to enhance customer service and increase profits through suggestive selling.

Dedicated manager with a strong work ethic and ability to build lasting client relationships. Extensive experience in operations management, sales, budget development, staffing and cost control. Adept at communicating effectively with customers, vendors and staff. Able to motivate employees to perform to their maximum potential.

Oct. 2008 - April 2009 – Clevelander Hotel – Miami Beach, FL

Food and Beverage Manager

Cost Control Specialist involved in overhauling all food and beverage cost control procedures to maximize profitability.

Assisted in all aspects in the redevelopment of the Clevelander Hotel

Daily managerial duties included managing labor, beverage and food costs, as well as merchandising and promotional events

Responsible for distributor relationships, including purchase ordering and planning.

Sept. 2001 - July 2008 - Tootsies Cabaret - Miami, FL

Food and Beverage Manager

Managerial duties included: responsible for handling all food and beverage inventory counts. Managing all bar staff scheduling, training and conducting new product seminars

Responsible for all Vendor relations, from product ordering and liquor sponsored promotional events.

Feb. 1999 - Aug. 2001 - Hooters of America - North Florida Region

Assistant General Manager and Manager Training Lead

Responsible for overall store performance improvement activities, including turning around several low performing stores throughout northern Florida. Activities improving store profitability and sales, as well as operations and customer service.

Daily managerial duties included managing labor, beverage and food costs, as well as merchandising and promotional events, as well as new manager training activities.

Voted "Manager of the Quarter" for 9 consecutive quarters in the region, due to a high success rate of overall store performance improvement activities.

EDUCATION

1993 -1994 Florida International University

Hospitality Management

Courses included Bar and Restaurant management.

REFERENCES

Available upon request



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