*** *******, *********-******, **, J*V *A*

Cell: 514-***-**** email: acxtkd@r.postjobfree.com

PROFESSIONAL SUMMARY

Respected, results-focused Operations Manager with 20+ years’ experience in taking service-oriented organizations to higher performance by driving continual growth and improvement of people, processes, and programs. Visionary leader with demonstrated success in working collaboratively across organizations to assess requirements and develop plans for achieving defined objectives. Solid history of program conceptualization, development, launch, and ongoing management. Excellent interpersonal skills; able to forge strong partnerships and motivated teams.

CORE QUALIFICATIONS

•Strategic planning and execution

•Proficiency in transportation management

•Driving change and improvements

•Operations analysis / process redesign

•Technologically savvy

•Troubleshooting specialist

•Budget administration / management

•Team training and development

PROFESSIONAL EXPERIENCE

Modern Transport – Savannah, Georgia June 2015 – Dec 2015

Terminal Manager

Supervise and Mentor approx. 35 drivers and 1 Logistics Supervisor

Plan daily schedule / oversee dispatching in accordance with customer needs

Establish relationship with customer and maintain daily contact

Provide daily/weekly terminal performance report metrics with use of Microsoft Excel

Drive company initiatives to improve productivity and efficiencies

Manage P&L and monitor allocation of resources

Work with Compliance Team to ensure successful corporate audits

Monitor driver performance through use of electronic systems: TMW, People-Net, GreenRoad

Insure that drivers are in compliance with federal, state and local regulations including Hours of Service and PPE requirements

Evaluate incidents, create preventative action plans and proactively address safety concerns

Complete and document required safety training and conduct quarterly safety meetings

Coach and discipline drivers when needed

Conduct driver ride-alongs

Complete daily yard checks/equipment inspection, establish effective preventative maintenance schedule, and manage truck and trailer maintenance costs

Create network to handle roadside breakdowns, including leasing companies and repair vendors

Do all recruiting of drivers and complete new hire training

Insure that BOLs are correct to maintain accurate payroll/billing

Review and approve weekly payroll

FedEx Freight January 1986 – June 2015

Service Center Manager Surrey, BC January 2013 – June 2015

•Monitor and analyze all opportunities to cut costs and improve efficiencies, responsible for estimated annual budget of $13M

•Manage P&L and monitor allocation of resources

•Work with Compliance Team to ensure successful corporate audits

•Plan the daily manpower needs to ensure customers’ freight is delivered and picked up in a timely fashion

•Communicate with dispatch at various terminals to coordinate the movement of trailers and freight across Canada and USA

•Ensure all OS&D is identified and processed properly, reviewing data on claims and conducting investigations as necessary

•Support all Western region service centers, acting-regional manager when required

•Supervise, assess, train and develop 64-person staff (4 supervisors, 35 drivers, 19 dock, 6 clerical)

•Implement company policy on all matters including hiring, discipline and terminations

•Direct the workforce and liaise with account executives to ensure customers and company needs are met

•Responsible for the health and safety of staff, and the conditions of the facility and equipment

•Monitor actual performance data and gather information for reporting

•Recognized for a second time for excellence in overall operations through receiving company’s highest honors, the 5 Star Award (2014)

Senior Operations Analyst, Phoenix, AZ Jan 1999 – Dec 2012

•Conduct routine analysis of administrative and operational processes, identify areas for improvement, and create and drive necessary changes

•Instrumental in improving day-to-day management and reporting accuracy by collecting related data and summarizing results on spreadsheets/reports

•Serve as liaison between operations and engineering and coordinate meetings with local management

•Spearhead initiatives to eliminate waste and optimize production, leading to higher levels of efficiency and productivity

•Develop high performance service center team by creating workforce plans, assessing training needs, providing development opportunities, and delivering coaching and counseling services

•Consistently complete key projects on-time and within budget

•Recognized for success in improving overall operations through receiving company’s highest honors, the 5 Star Award (2010)

Viking Freight Systems – Phoenix, AZ Sept 1986 – Jan 1999

Operations Manager/Supervisor

•Originally joined organization as a dockworker and progressed to Supervisor (1989) and then was promoted to Operations Manager (1990)

•Held full accountability for continual evaluation of operations and making necessary scheduling adjustments to maximize efficiency

•Reduced and controlled expenses in dock management through streamlining processes and eliminating redundancies

•Supervised, assessed, trained and developed 74-person staff (4 supervisors, 45 drivers, 25 dock workers)

•Identified leadership candidates and groomed for promotion to cross-functional operations supervisory roles

•Maintained and enforced a safe and clean working environment

•Achieved and maximized efficiency standards by establishing and refining work procedures

EDUCATION

Bachelor of Science – Business Administration

University of Phoenix – Phoenix, AZ

Completed courses towards BSBA

Associate of Science – Business Administration

Glendale Community College – Glendale, AZ

**references available upon request

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