Customer Service Representative

Customer and Personal Service Administration and Management

Coordination Monitoring

Speaking Critical Thinking

Time Management Complex Problem Solving

Aug 2015-Present

May 2015-Aug 2015

Monay S Thompson

Summary

Strong individual that communicates well with customers and making their experiences delightful, giving the customers an successful visit and leave with a smile .While insuring every financial transaction is completed with accuracy and efficiency by the end of their visit .Expediting each customer to their personal financial needs. Having the grit and intelligence JPMorgan Chase & Co. desires to see in a candidate to represent Skills

Experience

Customer Service Rep

Wawa Inc - Orlando, FL

Supervise others and provide on-the-job training.

Confer with customers by telephone or in person to provide information about products or services, take or enter orders, cancel accounts, or obtain details of complaints.

Keep records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions taken. Check to ensure that appropriate changes were made to resolve customers' problems.

Customer Service Representative

Winn Dixie - Orlando, FL

Receive payment by cash, check, credit cards, vouchers, or automatic debits. Issue receipts, refunds, credits, or change due to customers. Assist customers by providing information and resolving their complaints. Greet customers entering establishments.

Process merchandize returns and exchanges.

Monitor checkout stations to ensure that they have adequate cash available and that they are staffed appropriately.

Sort, count, and wrap currency and coins.

Supervise others and provide on-the-job training.

Offer customers carry-out service at the completion of transactions. 1401 Groveland Ave Apt B, Orlando, FL 32806

Ph: 786-***-****

acxtib@r.postjobfree.com

Oct 2014-Feb 2015

May 2014

Issue trading stamps, and redeem food stamps and coupons. Cash checks for customers.

Store Manager

YFD Clothing - Richmond, VA

Provide customer service by greeting and assisting customers, and responding to customer inquiries and complaints.

Direct and supervise employees engaged in sales, inventory-taking, reconciling cash receipts, or in performing services for customers. Inventory stock and reorder when inventory drops to a specified level. Monitor sales activities to ensure that customers receive satisfactory service and quality goods.

Assign employees to specific duties.

Keep records of purchases, sales, and requisitions. Examine merchandize to ensure that it is correctly priced and displayed and that it functions as advertised.

Education

High School Diploma : Aerospace Science

Colonial High School - Orlando, FL

GPA: 3.6

Graduated with honors.

Member, Air Force Junior ROTC. -Flight Commander of Alpha, New Beginnings Church 100 hours

Volunteered at Employee clinic (filing room)

Microsome Certified.

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