** **** ******** *****

Staatsburg, NY *****

(C) 845-***-****

acxtia@r.postjobfree.com

Associa New York September 2013–Present

Poughkeepsie/New Windsor, NY

President

Responsible for all aspects of operations, property and asset management for an organization with gross revenues in excess of $5.3M annually encompassing 1,500 rental units, 350,000 sq. ft. of commercial space, and 6,500 condominium/HOA residences.

Established organizational procedures for the four integrated services divisions of the organization: residential rentals, community/association management, full service maintenance and janitorial sector, and commercial asset management.

Effectively directed the marketing and re-branding of the branch while initiating relocation of offices to provide greater efficiency for the organization.

Increased revenues by 8% while reducing operational costs by 46%, achieving net EBITDA gains of 3.5–5% year over year. Integrated client satisfaction processes, incorporating seminars, face-to-face meetings, and monthly customer service and sensitivity training for the entire staff.

Established succession and leadership protocols for specific positions within the organization and created key mentoring and training procedures for all divisions of the company.

Introduced initiatives for capturing additional revenues for the firm in the areas of utility brokerage, insurance procurement, and reimbursable payroll in the maintenance services division.

Introduced technical training procedures for janitorial and maintenance divisions, resulting in increased efficiency ratings from 75% to upwards of 90%.

Expanded residential division base by targeting specific local HUD projects, resulting in gains in excess of $550K annually. Formalized business development processes inclusive of marketing collateral materials, proposal formats, and prospect tracking.

First Service Residential (FSR) August 2012–August 2013 Chicago, IL

Senior Director of Portfolio Property Management

Developed high-rise property and facilities maintenance requirements (both preventative and reoccurring) for all urban communities.

Established fundamental, practical hands-on training and procedures for community association managers.

Successfully implemented procedures to increase client retention from 90% to 97% across.

Established operational and reporting protocols in compliance with corporate (FSR) standards for the company to ensure staff accountability and standards of delivery of services to clients.

Achieved a client satisfaction rating of 95% for managers and support staff throughout tenure. Heil, Heil, Smart & Golee January 2011–August 2012 Skokie, IL

Vice President & Director of Property Management

Developed and reintroduced the organization as a viable property management option in the Chicago marketplace.

Established fundamental training and SOP procedures for the division.

Successfully increased gross revenues by over 30% over previous years.

Established operational and reporting protocols as well as expansion in the areas of residential rental management, commercial management, retail and OREO portfolio properties.

Successfully integrated and implemented property management and accounting platform Jenark.

Established a satellite association management office in Naperville, IL.

Implemented processes for SEO protocols and assisted in the development of a new corporate website.

Reduced direct costs of the division by 18.8% and increased net profit margins 5.2% for the ownership. Frederick J. Rodriguez

Premier Communities (FSR) September 2009–February 2011 Dallas, TX

Vice President, High Rise Division & Building Operations

Developed the High-Rise Condominium Association Division and multi-family residential in the Dallas/Ft. Worth Metroplex area. Additionally, developed the multi-family residential rental market, corporate suites, and commercial ventures in Houston, TX.

Established safety/loss prevention processes, OSHA compliance requirements, preventative maintenance procedures, asset management and administration, contract analysis, and administration.

Directly oversaw all facets of the operation of luxury high-rise communities totaling 1,800+ units.

Developed processes for collections, utility brokering, and other soft service ancillary revenue-generating programs. Successfully increased gross margins by 6.3% and EBITDA by 3.1% above targeted budget. Wolin-Levin, Inc. (FSR) February 2006–September 2009 Chicago, IL

Sr. Vice President of Business Development

Responsible for the implementation of systems, procedures, and protocols for the organization in keeping with the FSR business model for a medium-sized property management organization of 30,000 units.

Developed and implemented corporate structure of all facets of operations ranging from corporate accounting protocols in compliance with Sarbanes Oxley requirements, association accounting, human resources, project management, technology integration, LEEDs certification requirements, property management, ancillary service, and revenue-sharing agreements.

Implemented safety integration and HVAC upgrades and retrofits. Additional responsibilities included the implementation of preventative maintenance standards and processes, quality assurance standards, and reoccurring maintenance requirements.

The Continental Group, Inc. (FSR) March 2003–January 2006 Hollywood, FL

Sr. Vice President, Property Management & Property Services

Dual roles in property management and property services. Property management responsibilities encompassed the administration and operations of a business unit of a multi-site portfolio of 46 luxury communities with annual gross revenues in excess of $38M.

Directly supervised five executive-level managers and their respective staff. Property services responsibilities included the evaluation and recommendation of building systems related to the services provided to the client base: concrete restoration, painting, waterproofing, HVAC installations and retrofits, landscape maintenance and installation, pest control, plumbing, and electrical.

Developed RFPs, contract administration and negotiation, VE design criteria, ROI analysis on CapEx improvements, project and construction management, and administration. The Continental Group, Inc. (FSR) January 2001–February 2003 Hollywood, FL

Sr. Regional Vice President

Responsible for the overall direction and administration of a business unit portfolio of 46 luxury high-rise residential communities comprised of condominiums, cooperatives, and residential rental communities with total gross revenues in excess of $38M.

Involved in contract administration, budgeting, strategic planning, labor relations, training, quality assurance, project management, and general stewardship of the client base.

Directly responsible for the increase in net earnings (EBITDA) over a three-year period from 2.1% to 6.4%. QUALIFICATIONS

Community Association Managers License IL, FL University of Pennsylvania Real Estate Broker RI, MA, NY Fluent in Spanish

Real Estate License FL, CA

Certified Hotel Administrator (CHA)

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