Eric Mason

**** *********** ******* **, ***. F

Atlanta, GA 30340

404-***-****

acxtho@r.postjobfree.com

EDUCATION

York University, Toronto, Canada

B.A. Philosophy, Dean’s List, With Merit, 1996

GPA: 4.00 Emphasis on Formal Logic, Metaphysics and Ethics. Activities/Honors: * Vanier College Representative to the York Federation of Students. * Vice President of the York University Progressive Conservative Association. EXPERIENCE

Cowabunga Inc., Domino’s Pizza Franchisee, Atlanta, GA Assistant Manager, 2015-2016

* Managed a high volume ($1 million annual sales) Domino’s Pizza restaurant during evening and late night shift; the highest volume shifts daily. * Supervised 2-14 employees depending on volume, usually as the senior manager on site. * Made and checked all food items to ensure compliance with Domino’s quality standards. * Dispatched delivery drivers to ensure efficient delivery. * Attempted at all times to keep oven load time, delivery times and labor costs within company targets. * Handled customer orders, special requests, complaints and concerns. * Reviewed and responded to customer feedback as quickly as possible. * Maintained operational readiness at all times in accordance with Domino’s standards and kept all operations ready for random audit. * Counted and reconciled daily, weekly and monthly inventories and checked all items for freshness, quality and date compliance. * Prepared weekly and quarterly profit and loss estimates for management.

Self Employed, Portales, NM and Atlanta, GA

PC Repair, Legal Services and Transcription, 2006-Present

* Repairing PC's for local small businesses and private individuals, including hardware replacements, virus and spyware protection and removal, wireless network and cellular network setup and troubleshooting, operating system installation and troubleshooting, and backup hardware and strategies. * Also legal research, investigation, IT support, transcription and billing for a small group of attorneys. Heartland Technology Group, Contractor to the US EPA, Atlanta, GA PC Technician, 2010-2013

* Provided first and second level technical support for PC’s and related devices to Region 4 of the US EPA. * Created and managed trouble tickets to ensure that reported issues are addressed. * Provided assistance to remote users during the transition to a more mobile workforce. * Utilized remote control software to address frequent issues with printing, Lotus Notes, web based applications, password management software, Microsoft Office applications, Adobe applications and a variety of proprietary databases used by the US EPA. * Assisted with image creation and deployment of Windows XP and Windows 7 using the Windows Deployment Tool Kit.

Southwest Canners, Portales, NM

QA Lab Technician and Inventory Control, 2008-2009

* Responsible for performing periodic product and container testing to ensure quality, in support of the production of Coca-Cola and Dr. Pepper products. * Testing and operation of on-site water treatment plant for production use. * Maintenance, calibration and testing of lab equipment and computers. * Later responsible for daily inventory verification and reconciliation, including review of invoices and production numbers.

Alston & Bird, LLP, Atlanta, GA

Records Technician, 2002-2006

* Involved, day to day, in all facets of a large-scale records management operation. * Worked with IT department to manage databases and resolve database issues. * Responsible for locating and contacting old, difficult to find clients regarding file retention. * Creating and modifying database items and templates for records cataloging. * Performed conflicts checks and assisted attorneys with calendar management.

Motorola ESG, Lawrenceville, GA

Network Engineer, 2001-2002

* Provided top-level network support for a campus of 400 users, including support for all aspects of Windows 2000, and NT servers, top-level desktop and LAN support. Nova Information Systems, Inc., Atlanta, GA

Web Administrator, 2001

* Installed and configured Windows 2000 and Windows NT, IIS 4.0 and 5.0 servers for web commerce applications. * Supported 30 web servers in a production and development environment. * Tracked versions in web development and promoted versions to production, including QA assistance and version control.

Per-Sé Technologies, Inc., Atlanta, GA

Systems Engineer, 2000-2001

* Provided support for ProgRIS (Radiology Information System) customers, including support for HP-UX, AIX, Oracle and Windows NT. * Provided general administration and support for large scale database servers, including backups, disaster recovery, hardware and OS support. Entex Information Services, Inc., Alpharetta, GA

Associate Consultant II, 1998-2000

Projects including: * Large, Enterprise scale Exchange rollout for a nationwide telecommunications company. Project included server and Exchange network design for a 200+ location Exchange and NT infrastructure rollout including WINS implementation, connector and replication setup, redundancy and disaster recovery planning. Complete exchange server configuration and setup from hardware level to final completion. * Complete Windows NT and Exchange support in an 800+ seat environment. Project included administering exchange, including planning and executing disaster recovery, installation of new Site servers and connectors. Also included were third level support of client issues and installation and maintenance of SMS and Site Server. * Technical lead position on large-scale desktop rollout and update projects. Provided top-level technical support and consulting to rollout teams of 8 and 12 members during a desktop rollout and update project to a government client with 500+ desktops. VOLUNTEER

Volunteer work for the Georgia Innocence Project, The American Red Cross and Habitat for Humanity. Authorized to work without visa in the United States and Canada (Dual Citizen)

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