Paul Bernatchez

514-***-**** acxtg2@r.postjobfree.com

http://www.linkedin.com/in/paulbernatchez

Information Technology Professional

An Information Technology professional with extensive background in the printing and retail industries. Adept at learning and applying new skills and technologies. Driven by a personal passion for 2D imaging, 3D computer graphics and indie game development.

Technical Expertise

Operating Systems & Administration

Microsoft Windows 10, 7 and XP, Microsoft Server 2008 & 2003.

Hardware

Dell Blade Servers, Cisco routers, Avaya G450 PBX, RAID, Printers.

Programming Languages and Software

Visual Basic 4,5,6, C & C#, Java, Python. Microsoft Office, Photoshop, Illustrator, Blender, Maya 3DS Max, Unity, Marvelous Designer & Zbrush.

Network & PC Tools

Microsoft Active Directories Users & Computers, Solar Winds Network Monitoring, Microsoft System Center 2012.

Professional Experience

ADIDAS GROUP CANADA LTD., St Laurent, Qc 2003-2016

Adidas is a global leader in sports apparel and footwear with 50,000 employees worldwide. The Adidas Group consists of the following brands, TaylorMade Golf, Reebok, CCM, Ashworth and Adams Golf.

Hardware and Applications Support Specialist

Directly responsible for daily operations of the Montreal Customer Service Center, adidas owned retail stores in the region and Montreal warehouse facilities, which included servers, client computers, cash registers, phones, AV equipment, networking and alarm systems. Provided remote assistance to the sales force, adidas owned retail stores, suppliers, adidas Distribution Center and Vancouver Office. Specialized in SAP Business Objects user support for the country.

Coordinated and implemented a project to consolidate and standardize phone system programming and menu options for 3 facilities, reducing dependency on the telecom provider by 50%.

Participated in phone system hardware upgrade integrating multiple facilities under one phone system, resulting in a 50% reduction in abandoned calls and 60% reduction in wait times.

Worked with local and global ISP’s to upgrade WAN/LAN in the Montreal facility to accommodate incoming SAP environment and VoIP phone system, resulting in 300% increase in bandwidth, on time, on budget, with no downtime.

Organized audio visual upgrade to coincided with the Montreal facility facelift, that would include multiple large screen TV’s ranging from 40” to 80”, on time and on budget.

Eliminated tech support calls for file transfer issues in 2 applications used by suppliers, sales force and customers, resulting in a 25% increase in order form usage, representing 10’s of millions of dollars in sales.

Designed an application that would create PDF’s from the existing eCart on the Canadian B2B, saving thousands on printing and increasing closeout sale business by 200%.

Headed up plan to switch from static IP addresses to DHCP assigned address for all computer and devices in the Canadian network, eliminating tech support calls for remote users trying to connect outside the office and simplifying internal installs.

Reduced programming on the Montreal phone system by 50%, by eliminating the need to mirror options from the phone system, on the voice mail system.

PRE-PRESS HELP INC., Westmount, Qc 2002-2003

Pre-Press Help Inc. provided online training for applications used in the printing industry, like Photoshop, Adobe Illustrator to name a few.

Programmer / Graphic Design / Oracle DBA admin

Responsible for lesson content, interface programming and design, database management including product content, keyword searches, images and descriptions.

Created a reusable graphical user interface for online training content, reducing production time by 10%.

CREO PRODUCTS INC., Mississauga, On 1999-2002

Creo manufactures hardware and software solutions for the printing industry. Prinergy the flagship software solution made the PDF file format the new standard in the printing industry.

Applications Support Specialist

Responsible for onsite software installation and integration to existing client infrastructure, daily technical support requests and pre-sale support for the region.

Identified a gap in the pre-sale process that would result in greater installation sign-off, increasing revenue for the Ontario region.

Integrated the majority of the top printers in Ontario with Creo’s flagship PDF workflow called Prinergy.

TRECK HALL PHOTOGRAPHIC INC., Montreal, Qc 1994-1995

Treck Hall sells and distributes a wide range photographic and printing equipment throughout Canada.

Sales Representative

Responsible for sales and support of digital equipment in the Greater Montreal region.

FUJIFILM CANADA, Montreal, Qc 1990-1994

Fuji is a global leader in the photographic industry.

Customer Service Representative

Responsible for customer service inquiries, problem resolution, order entry and technical support.

Education

ACS Degree Programmer Analyst, CDI College, Laval, QC 1999

Completed 3-year course, Dawson Institute of Photography, Montreal, QC 1987

Professional Development

Configuring and Administering Windows 7, AFI Expertise, Montreal, QC 2010

Personal Development

Blender 3D – modelling, UV unwrapping, image baking, texturing, rigging and animation. 2009

Photoshop - Image creation, manipulation, retouching and automation. 1998

Zbrush – High resolution modelling. 2012

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