Customer Service Manager

TRINA CANADA

571-***-****

***********@*****.***

PROFESSIONAL SUMMARY

Experienced professional with several years of solid customer service experience. Ability to effectively communicate with all levels of management. Extremely dependable with exceptional organization skills and ability to maintain calmness in pressure oriented environments with constantly changing priorities.

AREAS OF FUNCTIONAL EXPERTISE

ADMINISTRATIVE/HUMAN RESOURCES

Scheduling staff for shifts ensuring proper coverage

Recruiting, interviewing, terminations

Performance Reviews

Train on proper food preparation techniques

OPERATIONS/MANAGEMENT

Effectively communicate with health inspectors and oversee inspections

Review and provide recommendations for equipment maintenance/repair

Ensure adequate food supply and that ingredients are at par level

Recipe creation to provide variety for customers

Design and implement marketing campaigns to increase sales

Event/Private Party Planning and Hosting

Catering events

Customer service, hostess duties

PROFESSIONAL EXPERIENCE

CJ Finz, Manassas, VA 1/2015 – 5/2016

Kitchen Manager/Chef

Supervise 5 line cooks and 3 dishwashers

Prepare variety of meals according to recipe and procedures manual

Order food from distributor 2-3 times per week

Put away/organize food and ensure proper storage upon delivery

Implement and oversee cleaning schedule line cooks and dishwashers

Create menu specials

Consistent meal preparation

Shake Shack, Nationals Park, Washington, DC 3/2014 – 10/2014

Supervisor

Supervised 30+ employees at busiest concession stand in Nationals Park

Scheduling and staffing to maintain superior customer service

Ensured security of front cash registers

Food inventory controlp

Proper food preparation

Philadelphia Tavern, Manassas, VA 4/2012 – 10/201

Chef

Helping Hands, Manassas, VA 1/2011 – 2/2012

Caregiver/ Nursing Assistant

Applebee’s Neighborhood Bar & Grill, Front Royal, VA 2/2008 – 12/2008

Lead Line Cook

R. J. Bentley’s – College Park, MD 8/2007 – 12/2007

Assistant Kitchen Manager/ Line Cook

CERTIFICATION

Certified Food Handler, Licensed 2012

VOLUNTEER

Compose menu, shop and cook for First Baptist Church of Manassas Community Feeding Program which feeds up to 150 people per month

Owner/Operator of C&C Catering a family owned and operated business

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