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Customer Service Office

Location:
Decatur, GA, 30030
Posted:
December 08, 2016

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Resume:

Sophia Merced

**** ******** *****

Conyers, Georgia 30012

978-***-****

acxtac@r.postjobfree.com

OBJECTIVE:

Seeking a full time job in an office environment, where there is a need for a variety of office administration skills such as computer operation, data typing, front office services, and database program’s administration

SUMMARY of QUALIFICATIONS:

Typing speed for data entry: 65-70 wpm, OSHA compliant, good communication skills – verbal and written, Microsoft Office efficient, pay attention to detail, excellent planning, organizing and time management skills, Customer-service oriented, Account Reconciliation, Alphabetical and Numeric Filing.

EDUCATION:

Shriver Technical Center, Deven, MA September 2009 to August 2011

Transportation Communications Union

Airline Terminology

Airline City Codes

Customer Service

Amtrak Timetable

Ramp Agent

Safety and Security

Passengers with disabilities

Amtrak Manifest

Grafton Technical Center, North Grafton, MA August 2008 to August 2009

Nationally Certified Medical Adm. Assistant

Medical transcription

Medical billing & coding

General office skills

Medical Billing & Coding

Health insurance portability and accountability

Health care financing Administration

International classification of diseases

Capillary refilling time

St. Croix Educational Complex, St. Croix, VI January 2003 to June 2006

High School Diploma

WORK EXPERIENCE:

Amtrak, Miami, FL September 2011 to July 2016

Crew base Assignment Clerk/ Timekeeper

Distributed daily manifest and timesheets for all employees

Filed morning reports for management team, and verify employees' status, qualifications, maintain evaluation.

Utilized and operate various business systems.

Prepared advertisements, awards, and job bids for Miami employees.

Entered and processed payroll for employees on a biweekly basis.

Updated employees on Operation Service Update Manuel’s.

Coordinated employee uniforms and made sure they were in compliance with company policy.

Macy’s, Leominster, MA March 2011 to August 2011

Flex Team Associate/ on call

Communicated brand information and product details to ensure customer satisfaction

Provided prompt and friendly service to patrons and averaged $1,000 in daily sales

Assisted customers during daily purchases

Provided efficient, friendly, and informative service following established customer service standards and corporate vision

Checked out customer’s purchases speedily and correctly, applying accurate codes, departments, and prices

Maintained 100% accuracy of cash register, and make sure all payment transactions are carried out with precision and efficiency

Trained new employees on cashier polices

Ensured front end area is always orderly, organized, and clean

Wal-Mart, Leominster, MA October 2010 to February 2011

Customer Service Associate

Handled returns, answer questions about merchandise, store policies, and ongoing promotions.

Provided outstanding customer service to internal and external customers

Executed cash and credit transactions

Computed and recorded totals of transactions

Routine store operation

Brain Injury Association, Westborough, MA August 2009 to November 2009

Internship

Oversaw all front desk operations which included clerical office duties, patient intakes, scheduling appointments

Arranged the information for hospital admissions and radiology services

Researched insurance information for client information

Handled correspondences, billing, and accounts receivable

Ensured the cleanliness, maintenance, and sanitation of all equipment, exam rooms, and facility

Grafton Job Corps Center, North Grafton, MA September 2008 to October 2008

Receptionist

Answered and transferred phone calls

Assisted candidates with applications

Made copies and organized files

Delivered



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