Customer Service Office
Resume:
Sophia Merced
Conyers, Georgia 30012
***********@*****.***
OBJECTIVE:
Seeking a full time job in an office environment, where there is a need for a variety of office administration skills such as computer operation, data typing, front office services, and database program’s administration
SUMMARY of QUALIFICATIONS:
Typing speed for data entry: 65-70 wpm, OSHA compliant, good communication skills – verbal and written, Microsoft Office efficient, pay attention to detail, excellent planning, organizing and time management skills, Customer-service oriented, Account Reconciliation, Alphabetical and Numeric Filing.
EDUCATION:
Shriver Technical Center, Deven, MA September 2009 to August 2011
Transportation Communications Union
Airline Terminology
Airline City Codes
Customer Service
Amtrak Timetable
Ramp Agent
Safety and Security
Passengers with disabilities
Amtrak Manifest
Grafton Technical Center, North Grafton, MA August 2008 to August 2009
Nationally Certified Medical Adm. Assistant
Medical transcription
Medical billing & coding
General office skills
Medical Billing & Coding
Health insurance portability and accountability
Health care financing Administration
International classification of diseases
Capillary refilling time
St. Croix Educational Complex, St. Croix, VI January 2003 to June 2006
High School Diploma
WORK EXPERIENCE:
Amtrak, Miami, FL September 2011 to July 2016
Crew base Assignment Clerk/ Timekeeper
Distributed daily manifest and timesheets for all employees
Filed morning reports for management team, and verify employees' status, qualifications, maintain evaluation.
Utilized and operate various business systems.
Prepared advertisements, awards, and job bids for Miami employees.
Entered and processed payroll for employees on a biweekly basis.
Updated employees on Operation Service Update Manuel’s.
Coordinated employee uniforms and made sure they were in compliance with company policy.
Macy’s, Leominster, MA March 2011 to August 2011
Flex Team Associate/ on call
Communicated brand information and product details to ensure customer satisfaction
Provided prompt and friendly service to patrons and averaged $1,000 in daily sales
Assisted customers during daily purchases
Provided efficient, friendly, and informative service following established customer service standards and corporate vision
Checked out customer’s purchases speedily and correctly, applying accurate codes, departments, and prices
Maintained 100% accuracy of cash register, and make sure all payment transactions are carried out with precision and efficiency
Trained new employees on cashier polices
Ensured front end area is always orderly, organized, and clean
Wal-Mart, Leominster, MA October 2010 to February 2011
Customer Service Associate
Handled returns, answer questions about merchandise, store policies, and ongoing promotions.
Provided outstanding customer service to internal and external customers
Executed cash and credit transactions
Computed and recorded totals of transactions
Routine store operation
Brain Injury Association, Westborough, MA August 2009 to November 2009
Internship
Oversaw all front desk operations which included clerical office duties, patient intakes, scheduling appointments
Arranged the information for hospital admissions and radiology services
Researched insurance information for client information
Handled correspondences, billing, and accounts receivable
Ensured the cleanliness, maintenance, and sanitation of all equipment, exam rooms, and facility
Grafton Job Corps Center, North Grafton, MA September 2008 to October 2008
Receptionist
Answered and transferred phone calls
Assisted candidates with applications
Made copies and organized files
Delivered
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