E RICA YVONNE CRUZ

E acxt7k@r.postjobfree.com

**** ******* ****

HOUSTON, TEXAS 77057

8-32-283-****

SUMMARY OF QUALIFICATIONS

Motivated Professional with a background in sales, communication, m erchandising and customer service . Ability to identify priorities, with keen attention to details to meet project goals and time-lines. Dynamic communication, interpersonal, and diplomacy skills that advance company message and cement client relations. Talent for organizing time, systems, and resources to enhance office effectiveness and profitability. Recognized by employers as a hard worker, competent and flexible. Fluent in English and Spanish. Proficient in computer software and HTML. Eager to accept new challenges. Committed to c ompany expansion, customer service excellence, and revenue growth.

PROFESSIONAL EXPERIENCE

C ustomer Service

Coordinated seating for customers during busy hours.

Ensured quality and safe delivery of customer goods.

Assisted customers in ordering as well as handling customer issues over the phone.

Remained current on inventory to provide suggestions to customers and increase sales.

Quickly resolved customer issues and complaints using negotiation and diplomatic skills.

Team B uilding

Trained new hires in company procedures and customer service policies.

Acted as role model by taking on additional shifts, and mentored team to improve productivity.

Fostered professional image by building cooperative relationships with staff and management.

Worked closely with managers to ensure consistent standards for daily retail operations.

Hospitality

Worked with kitchen staff in ensuring proper stock of prepped food.

Trained in rules of food handling safety.

Always ensured each order was made to the highest quality of specifications.

Open communication with kitchen staff to coordinate orders during peak hours.

Intimate knowledge of menu items so as to answer any and all customer inquires. Merchandising

Responsible for maintaining and dressing Mannequins.

Advised on styling and recommendations based on the customer’s taste.

Kept inventory and organization of stock.

Inspired others on styling and knowledge of the most current trends. RELATED EXPERIENCE

D OWNTOWN TREATS, H ouston, TX February 2015 - Present

Happiness Ambassador

HOUSTON MAKERSPACE, Houston, TX August 2014 - February 2015 Front Desk Operations Volunteer

GORO AND GUN, Houston, TX August 2013 - January 2014 H ostess

HEIRESS BOUTIQUE, Houston, TX August 2012 - Nov 2013 K ey Holder

DOWN HOUSE, Houston, TX Nov 2013 - June 2014

W aitress/Barista

SWEET PARIS CREPERIE, Houston, TX May 2012 – August 2012 Barista

REFERENCES UPON REQUEST

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