BRETT BERLINER

*** **** ****** ****** *********, New Jersey 07631

201-***-****

acxt6u@r.postjobfree.com

HOSPITALITY INDUSTRY & CUSTOMER SERVICE

Meticulous Hospitality & Customer Service Specialist who undertakes intricate assignments and delivers stellar, on-time performance. Possesses practical knowledge in hospitality industry and customer service. Operates with a great sense of urgency and flourishes in high volume settings. Core competencies include:

Overall Product Quality & Service – Sales & Marketing – Strategic Planning - Event Coordinating - Employee Training – Client Relations

PROFESSIONAL EXPERIENCE

ENTERPRISE RENT-A-CAR, Tenafly/Teaneck, NJ 2015 – 2016

Management Trainee

Participates with branch management by ensuring highest level of customer service through the company’s Service Quality Index. Confirms and finalizes reservations made in-person or online. Analyzes sales & gross profit from corporate reports. Identifies key trends in order to manage corporate and small-business accounts.

Consistently ranked in the top 50% on the monthly-ending matrix performance reports.

Improved Tenafly branch’s ESQI 12-month average to 90% to ensure stellar customer service.

Awarded as top- 2 Management Trainee in North Jersey Area (April 2016).

BLOOMINGDALES, Hackensack, NJ 2013 – 2014

Ladies Shoes Sales Team Member

Responsible for providing exceptional leadership at The Shops at Riverside, one of the company’s highest volume locations. Sell shoes, cross-sell additional fashion accessories to ensure growth of revenue.

Consistently finished as one of the top five Sales Team Members in gross sales.

55% of revenues contributed from the growth of personal clientele book.

JERSEY BOYS GRILL, New Milford, NJ 2010 – 2012

Restaurant Manager

Managed all kitchen, restaurant, and bar operations. Reviewed and assisted company heads with employee training program. Supervised a full staff, balancing service needs and profit goals. Handled cash outs & inventory. Booked private parties & local weekend entertainment. Analyzed daily sales & revenue reports to assist in forecasting future performance.

Booked dining events for private parties, ensuring excellent quality and service which resulted in a sales increase of 45% in 2011, Quarters 1 & 2.

Increased staff productivity/job satisfaction and improved overall Yelp survey scores by 10%.

Actively participated in numerous fund-raising events for community non-profit organizations.

OXYGEN FITNESS SPORTS CLUB, Tenafly, NJ 2009 – 2010

Front Desk Management

Provided a stellar customer service experience, managed clients’ key tags and contracts, maintained the overall conditions of the facility, created and evaluated end-of-day sales reports.

Responsible for creating an efficient employee schedule.

TECHNICAL SKILLS

Proficient in Microsoft Word, Excel and Power Point.

EDUCATION

Bachelor of Arts in Communications, Ramapo College, Mahwah, NJ, 2002- 2006 (Deans List)

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