Robert Cooper

**** ******** ****

Dallas, TX ****7

Cell: 469-***-****

E-Mail: acxt6t@r.postjobfree.com

Professional Summary

Seasoned management professional who excels in establishing excellent working relationships with customers, employees, vendors and contractors. Focused and fully versed in retail operations. Offer 15 years of experience in high-volume settings. Highly service-minded and professional with customers and employees alike.

Left workforce after selling sales/service company to raise family resulting in 2 college graduates.

Skills

Customer relations

Project controls

Methodologies and deployment

Quality control

Personnel management

Talented multi-tasker

Flexible thinker

Results-oriented

Recruitment and talent development

Process improvement

Team building

Organizational skills

Customer-oriented

Clear communication skills

Leadership experience

Attention to detail

Self-sufficient and confident

Exceptional organizational skills

Work History

January 2008 to March 2012

Home Depot Dallas tx.

Department Head

Reduced and controlled company expenses by concentrating on shrinkage control. Exceeded sales goals by at least 15% 4 quarters in a row. Planned and conducted 4 staff trainings per month with an emphasis on product placement and display appeal.

Answered questions regarding the store and its merchandise. Demonstrated use and care of merchandise.

Greeted customers and ascertained customers' needs. Maintained records related to sales.

Helped customers with questions, problems and complaints in person and via telephone. Stocked shelves and supplies and organized displays. Organized racks and shelves to maintain the visual appeal of the store. Developed positive customer relationships through friendly greetings and excellent service. Trained and served as a peer coach for new sales associates. March 1984 to January 2004

Airway Electronics Farmers Branch tx.

Owner

Made strategic decisions regarding future targets. Managed a staff of 10 employees.

Prepared operational and salary budgets.

Managed day-to-day development issues.

Drove specification, scheduling, status and review processes. Reconciled business and creative needs.

Developed strategic plans and initiatives.

Directed business processes from conceptualization through end-user delivery. Streamlined workflow.

Contributed to economic success by participating in the budgeting process. Handled all customer relations issues in a gracious manner and in accordance with company policies.

Interviewed job candidates and made staffing decisions. Assigned employees to specific duties to best meet the needs of the store. Hired, trained and evaluated personnel in sales and marketing. Planned budgets and authorized payments and merchandise returns. Scheduled and led weekly store meetings for all employees. Completed profit and loss performance reports.

Generated repeat business through exceptional customer service. November 1981 to January 1984

National Advanced Drilling Machines Addison tx.

Engineering Assistant

Oversaw process improvement initiatives.

Planned and coordinated work requiring modification of standard engineering techniques, procedures and criteria.

Served as onsite project representative to clients and crewmembers. Researched and investigated project requirements.

Planned and coordinated work requiring modification of standard engineering techniques, procedures and criteria.

Supported technicians in equipment maintenance and repair. Used hoists and cranes to lift work pieces to machine. Collaborated with R&D Department along with Engineering to ensure smooth work flow and efficient organization operations.

Ensured proper installations through accurate reading of blueprints. Installed, aligned, and balanced new equipment.

Maintained compliance with company standards to perform all maintenance activities. Informed supervisors when machines needed major service. Performed basic machine set up.

Performed routine preventive maintenance to ensure that building systems operated efficiently. December 1979 to March 1981

Telsies Inc. Houston tx.

Line Chief/ Shooter

Supported technicians in equipment maintenance and repair. Collaborated with seismologists to ensure smooth work flow and efficient organization operations.

Safe and efficient operation of explosives and other energy producing equipment in oil/gas exploration.

Safe and efficient operation of airboats,scat-tracks and crew boats in daily production. Maintained compliance with company standards to perform all maintenance activities. Identified and solved technical issues with a variety of diagnostic tools. Resolved problems with malfunctioning products.

Remained up-to-date on the latest technologies and solutions applicable to company products. Researched, troubleshot and resolved complex problems independently. Reviewed technical documentation and procedures.

Enthusiastically participated in job related training. Education

N/A University of North Texas Denton tx.,

Associate of Arts Business Administration

Accomplishments

Improved or maintained margins over previous years. Exceeded revenue targets by consistent levels to remain in business for 20 years and eventually sell business.

Became Stay at Home Dad which resulted in 2 college graduates! Best decision I've ever made.

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