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Customer Service Technical Support

Location:
South Amboy, NJ, 08879
Posted:
December 09, 2016

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Resume:

RAY CLEMENTE

*** ******* ***, ******** ******, NJ 08879 C: 732-***-**** acxt6m@r.postjobfree.com

Detail-oriented tech versed in troubleshooting and repairing heating, ventilation and air conditioning equipment. Skilled at quickly identifying problems and clearly explaining issues to customers. Dependable and punctual

Licensed Refrigeration Technician

EPA Refrigerant Recovery Certification

Universal EPA Certification

Focused on safety

Troubleshooting expertise

Organized

Clean driving record

Diagnostic techniques

Skilled with both hand and power tools

Supervisory experience

HVAC Tech, 06/2014 to 09/2015

Service Professionals – 923 Rahway ave Union NJ

Provided outstanding customer service.

Accurately read, understood, and carried out written instructions. Investigated major malfunctions and breakdowns of heating, refrigeration and air-conditioning systems. Inspected and tested refrigeration systems, safety devices and controls. Tested chemical levels in refrigerators and freezers to verify compliance with regulations. Calibrated permanent and portable environmental monitoring equipment. Evaluated the status of refrigeration liquids for safety and compliance purposes. Repaired and replaced motors, control boards, heating elements and mechanical devices. Closed out all work orders after verifying completion and reporting any discrepancies. Filled out detailed work orders for each job completed. Supplied technical support to customers.

Worked overtime, holidays and weekends to accommodate company needs. Maintained boilers, hot water systems, and gas heating equipment. Renovated plumbing and HVAC systems.

Kept accurate records of time and materials used for each job. Installed machinery, equipment and new and replacement parts. Connected and disconnected wiring, piping and tubing. Referred to blueprints, repair manuals, parts catalogs and tech support to diagnose and repair equipment. Operated precision measuring instruments and electrical and electronic testing devices. Maintenance Tech, property management, 09/2013 to 07/2014 Housing Management Resources – 33 Commercial ave New Brunswick, NJ 08901 Completed final move-out walk-throughs for tenants. Verified that all customer complaints were handled promptly and appropriately. Communicated effectively with owners, residents and on-site associates. Maintained a sufficient number of units so that they were market-ready at all times. Communicated with landlord regarding building and tenant issues. PROFESSIONAL SUMMARY

SKILLS

WORK HISTORY

Delivered emergency 24-hour on-call service for any tenant issues. Responded to all Common Area Maintenance (CAM) inquiries. Installed pipe systems and plumbing.

Repaired defective equipment parts.

Documented all maintenance and repairs.

Monitored and maintained heating, ventilation and cooling systems. Set up facilities for meetings, trainings and parties, including connecting audiovisual equipment. Re-keyed, repaired and replaced facility locksets

Checked, tested and replaced faulty components, circuit modules and printed circuit boards. Worked overtime, holidays and weekends to accommodate company needs. Responsible for wide variety of duties including, pipe fitting, painting, carpentry, electrical repair, installation, building repair, snow removal, pest control inspection, apartment inspection. Maintained positive relationships with all tenants. Manager, 07/2011 to 04/2013

Dynasty Landscape LLC – Colonia, NJ

Accurately estimated time and materials costs for projects. Dug trenches, backfilled holes and compacted earth to prepare for new construction. Consistently assumed additional responsibilities and worked extended hours to meet project deadlines. Safely operated mowers, snow blowers, chain saws, electric clippers, sod cutters and pruning saws. Determined the project schedule, which included the sequence of all construction activities. Offered direction to landscape architects on all landscaping projects. Mowed, weed whacked and mulched planted areas and lawns. Drafted the annual budget and monitored expenditures. Pruned trees, shrubs and hedges.

Repaired established lawns using seed mixtures and fertilizers recommended for particular soil type and lawn location.

Cared for established lawns by mulching, aerating and weeding. Obtained receipts or signatures for delivered goods and collected payment for services when required Maintained logs of working hours and of vehicle service and repair status, following applicable state and federal regulations

Inspected and maintained vehicle supplies and equipment, such as gas, oil, water, tires, lights, and brakes, to ensure that vehicles are in proper working condition Generated invoices upon receipt of billing information and tracked collection progress. Introduced new and efficient accounting, financial and operational systems. Managed and responded to all correspondence and inquiries from customers. Established a QuickBooks accounting system to reflect accurate financial records. Entered financial information and payments to guarantee that employees and vendors were paid accurately and on time.

Reconciled company bank, credit card and line of credit accounts. Communicated with customers to identify and resolve outstanding payments. HVAC Universal Certification: HVACR, 2012

Lincoln Technical Institute - 2299 Vauxhall rd, Union, NJ 07083 EDUCATION



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