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Technical Service Manager

Location:
Caloocan, NCR, Philippines
Posted:
December 09, 2016

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Resume:

ELSON AUSON TAN

*** ***** ** ******* ******, Caloocan City 1400

acxt61@r.postjobfree.com

+639*********/+632*******

https://ph.linkedin.com/in/elson-tan-4895a318

SUMMARY

Thirty-one years of technical experience in the fields of engineering and facility maintenance, Distributed Control System (DCS), instrumentations, automation and services. Proven track record of excellence in delivering results, improving customer satisfaction level, and achieving target KPI’s for service skill certification and execution. Experienced project leader with consistent success in project execution and expertise in the application of value engineering. Customer and result-oriented person with strong analytical and problem solving skills, consistently produces quality work. Registered Electrical Engineer with a grade of 86.1% in the licensure exam. WORK EXPERIENCE

Fisher Rosemount Systems Inc. (EMERSON) September 2002 – October 2016 Ortigas Center, Pasig City

Asia- Pacific Technical Manager (2011 to 2016)

Provide technical support and guidance to Asia-Pacific engineering and service operations. Develop, promote and disseminate DeltaV standard system service checks, procedures, processes and best practices to Asia-Pacific services and engineering operations. Technical consultant for engineering and service execution on controls and automation projects. Senior Principal Engineer (2002 - 2011)

Provide onsite and remote technical support for DeltaV system end-users. Lead engineer for major on- site service installation and commissioning projects. Team leader on the Asia-Pacific shift of the Global Service Center (GSC).

Selected Key Achievements

• Acknowledged as a Subject Matter Expert (SME) on DeltaV applications in Asia Pacific

• Mentored and trained the service engineers for Asia- Pacific World Area Hub (WAH) organization in less than 6 months

• Completed critical system upgrade projects for Emerson’s marquee accounts like SECCO, Bayer and BHP within schedule and budget

• Achieved 100% Field service certifications for all service engineers in Asia Pacific region in FY2015 and FY2016 ensuring standard quality of service support provided by all service engineers in the region

• Achieved 80% Facility certified Emerson service centers and 50% for Asia Pacific region for FY2016 which is a first time achievement for the region

• Developed and implemented remote practical training module for the System Health and Monitoring (SHM) product resulting to training cost avoidance of US$2000 for each country

• Resolved a difficult customer’s technical issue after more than 365 days upon taking over on the investigation of the issue avoiding customer conflict and pacifying customer’s temper

• Developed close rapport and confidence of customer with Emerson products by providing direct communication line with Mandarin and English speaking customers

• Resolved 90% of all open tickets in 30 days

• Achieved 75% average on 24 hours closure rate for all open tickets Avon Products Manufacturing Inc. October 1997 – September 2002 Calamba, Laguna

Engineering Coordinator

Acted as the head of the Electrical & Telecommunications Engineering and General Services Section, i.e. facility maintenance, WWTP, standby power, HV and LV power system, BMS, and telecom. Company chief security and safety officer.

Selected Key Achievements

• Spearheaded the company ENERCON drive yielding an average monthly 20% savings on power consumption

• Led the design and constructions of the US$30M - budgeted state-of-the-art manufacturing AVON Philippines reducing the project cost to US$20M by application of value engineering and finishing the project in a record-breaking eight (8) months through fast-tracking of project schedules without prejudice to execution quality

• Commissioned with minimal punch list the facility structured cabling system (SCS) LAN project, electrical HV & LV systems, standby generator sets, UPS, Telecommunications systems, SCADA and PLC system of the processing, CCTV, Building Monitoring System (BMS) for utilities, Power metering

(PML), Fire Alarm systems, chronologs and Centralized clock system to ensure adherence to target schedules

• Member of the Intranet and Y2K project committee which ensured the company will not be affected by the Y2K bug by performing test runs on all Programmable Logic Controller (PLC) controlled equipment

Phinma-Himb Concrete Corporation February 1994 - April 1997 Carmona, Cavite

Production/Maintenance Superintendent

Led the T-joists plants production on planning and maintenance activities, i.e. preparing plant annual budget and capital expenditures projects. Project electrical lead in the design, installation and commissioning of the PLC system. Company technical troubleshooter (PLC, electrical, telecom) Selected Key Achievements

• Increased production efficiency by 15% with the aid of time and motion study

• Reduced equipment downtimes by 13% by strict adherence to Preventive Maintenance (PM) schedules and monitoring of critical parts inventory.

• Rehabilitated and commissioned the electrical and automation (PLC) system of the twenty (20) year- old Concrete Hollow-Block (CHB) plant.

Polytechnic Maritime Institute and Technology January 1991 - February 1994 Dagupan City

Technical Consultant/Part-time Instructor

Acted as head of the Electrical & Electronics departments, teaching electrical and electronics subjects three (3) times a week.

Selected Key Achievements

• Prepared technical curriculum for the electrical and electronics courses for submission to Commission on Higher education (CHED) and was approved with minor revisions

• Handled the acquisitions of shop and laboratory equipment within budget allocations Ticolo/Chin Sun Manufacturing Inc. December 1989 – November 1990 Taipei, Taiwan

Equipment Operator

Handled the maintenance and operation of the assigned equipment. Prepares daily production report Selected Key Achievements

• Monitored quality assurance of products produced ensuring minimum spoilages to less than 5%

• Performed regular maintenance of equipment reducing equipment downtime frequency by 50% Paramount Vinyl Products Corporation (Bantex) August 1985 – April 1988 Maysan, Valenzuela

Electrical Maintenance

Handled the monitoring and preventive maintenance schedule of all electrical and mechanical equipment that includes, electrical power and controls, stand-by generators, boiler control system, intercom system, and Public Address system

Selected Key Achievements

• Recognized as the number 1 troubleshooter on electrical and electronics controls.

• Rehabilitated a 25 year-old injection machine (Nissei) extending the operational life of the equipment for several years more

EDUCATION

2004 - 2005 MS in ECE – Process Controls (Undergraduate) Mapua Institute of Technology

• Completed 12 units

1980 – 1985 BS in Electrical Engineering

BS in Electronics & Communications Engineering

Mapua Institute of Technology

• One (1) year full academic scholar

• Finished two (2) degrees in five (5) years

SELECTED TRAININGS

Emerson Sponsored Trainings

• Collaborating for Success by Emerson

• MS 6425C: Configuring and Troubleshooting Windows Server 2008 AD and Domain Services by DBWizards

• MS 6292A: Installation and Configuration of Windows 7 by DB Wizards

• MS 2780 : Maintaining a Microsoft SQL Server 2005 Database with Transact SQL by DB Wizards

• Course 001 DeltaV Evergreen Upgrade by Emerson

• Dynamic Presentation by Emerson

• Basic Offshore Safety Induction and Emergency training - IDESS

• Basic Visual 6.0 Level 1 by new Horizons

• Mandarin Language Course (10th level) at Berlitz Language Center.

• The 7 Habits of Highly Effective People by Franklin Covey

• Communicative Supervisor by Emerson

Avon Sponsored Trainings

• People Handling Skills by Guthrie Jensen

• Performance and Development Communication Skills by Avon

• Quality Assurance and Customer Orientation Workshop by Avon

• Seminars on Value Engineering in Constructions by UP- NEC

• 1st Advanced Instrumentation and Process Control Course by UP

• 28th IAIC III : Comprehensive Course on Instrumentation and Process Control by UP

• World Class Conditioned-based Monitoring (SPM)

• Seminars on Power Quality Solutions by Meralco

• Standard First-Aid Training by PNRC

• Basic Occupational Safety and Health Training for Supervisors by OSHC

• Zero Accident Program Training by OSHC

• Operation Maintenance and Basic Troubleshooting of DWWAA Air Handling Unit by Trane Phils.

• Fire alarm System Orientation seminar by Avon

• Fire Prevention Suppression and Control seminar by Avon

• Basic Boiler troubleshooting and Operation seminar by Enertech

• Operation Control, Maintenance & Basic Troubleshooting of RTHC Chiller by Trane Phils. Phinma-Himb Sponsored Trainings

• Problem Solving and Decision Making using Kepner Tregoue Method

• SMCT CDM 204 – Circuit Design and Maintenance of Pneumatic System by SMC Pneumatics OTHERS

Languages Spoken

• English (IELTS score 7.5 - 2011)

• Mandarin (HSK 5 – 2016, HSK 4 - 2015)

• Filipino

Awards

• Emerson Service Awardee (2012- 10 years, 2017 – 5 years, 2004- 2 years)

• 2006 Emerson Achievement awards for the SECCO site support project

• 1999 Avon Asia Pacific Distinctive Achievement awardees presented by Avon CEO Ms. Andrea Jung for the completion of Avon state of the art facility construction project Professional Memberships

• Institute of Integrated Electrical Engineers (IIEE) - lifetime member

• Philippines Instrumentation and Control Society (PICS) – member



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