Systems Engineer

Unix/Windows

Technology-focused leader with years of IT experience driving impactful initiatives across multiple channels.

Articulate communicator skilled in delivering insightful presentations and strengthening relationships with business partners, peers and senior leadership.

Proven mentor, trainer and director of multidisciplinary teams in line with diligent performance initiatives.

Hands-on, dedicated professional with over 10 years of experience as a senior IT professional.

Strategic Research & Analysis

Planning & Implementation

Technical Support

Requirement & Capacity Management

EDI Middleware Troubleshooting

Windows/Unix Environments

Customer Service Relations

Client Relationship Management

Problem Analysis & Resolution

PROFESSIONAL EXPERIENCE

NORTHROP GRUMMAN, Raleigh, NC 2015-Present

Systems Engineer (Unix/Linux)

As part of the Data Transfer Services team for United Postal Service I supported the managed file transfer of B2B/EDI and other file communications.

Utilized Windows, Redhat Enterprise Linux, and Solaris operating system architecture in day to day duties to configure, troubleshoot, and implement trading partner data flows of automated file transfers.

Created and maintained wrappers and integration tools for AS2, SFTP, FTP, Connect: Direct, Seeburger, and proprietary transfer systems.

Monitored service requests and alerts through Service Now ticketing system and e-mail for support servers, applications, and customer data failures.

Configured and diagnosed issues using SQL database and when needed or was part of the requirements.

Documented Standard Operating Procedures for System Analysts to be able to resolve production issues as first contact of resolution.

Resolved networking issues related to data transfer issues between United Postal Service and their trading partners.

VERIZON ENTERPRISE (TEKSYSTEMS), Cary, NC 2013-2014

Windows System Engineer

As part of the Windows System Engineer team at Verizon Enterprise I supported a managed hosting environment for business customers with a requirement to resolve 90% of all incidents ranging from Severity 1 - Severity 4.

Received customer service requests from customer service representatives through Lotus Sametime and also Remedy ticketing system.

Supported customer physical and virtual Windows Servers running customer business propriety business applications, IIS, Microsoft SQL, Active Directory, Exchange, and software as a solution or software out of the box applications as determined by business need or customer.

Responded to and resolved system generated alerts related to operating performance, services, network connectivity, and accessibility using SCOM, HP Open View, HP Operations Manager, and Site Scope.

Handled customer change requests for software, hardware, and configuration changes.

CISCO (STS International), Durham, NC 2007-2013

Linux/Windows Systems Analyst

As part of the Cisco Global Technical Response Center I supported all Cisco internal employees on their Solaris, Windows, and Red Hat Enterprise Linux workstations and servers.

Received service requests from phone and also Remedy ticketing system ranging from Severity 1 – Severity 4

Promoted role of Subject Matter Expert for Standardized Applications used in the Cisco environment 3 months after being hired. In this role I assisted other analysts with their assigned cases and provided knowledge if they were unable to resolve them.

Provided support in a Subject Matter Expert for the following applications inside of Cisco Scalix, Microsoft Exchange, IBM Requite Pro, and an internal regression testing application.

Provided quality assurance testing and bug feedback on future products and policies within the Cisco environment to the business unit.

Provided connectivity support for Cisco Virtual Office on the Cisco 871 routers.

EDUCATION

Associates Program, (Computer Information Systems), Fall Semester 2001-Spring Semester May 2002

LACONIA TECHNICAL COLLEGE, Laconia, NH

TECHNICAL SKILLS

Operating Systems:

RHEL, Windows, OSX, Solaris, Android

Software:

Microsoft Office, Seeburger, Remedy, Service Now, Axway

Networking:

TCP/IP, Wireless 802.11 a/b/g, DNS, WINS, DHCP, SFTP, SSH, AS2

Languages:

SQL

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