Customer Service & Office Professional Bonnie Fulginiti

** **. **** **** *******, PA 17331

717-***-****

939****-****** acxt3p@r.postjobfree.com

STRENGHTS AND QUALIFICATIONS

Professional customer service experience, providing friendly and courteous service

Office management experience with strong administrative skills

Financial transactions and payroll functions with experience in accounts payables/receivables

Professional presentation and positive, ‘go-getter’ attitude

Trained new-hires and evaluated performance

Patient advocacy and education, quality patient care

Knowledgeable of medical terminology

Excellent documentation skills with charting and reporting skills

Detail-oriented and organized, filing systems

Inventory and supply management

Compassionate and genuine caretaker

Exceptional communication skills

Track record of dependability and reliability

Solid computer skills: MS Office, QuickBooks, Peachtree

CAREER EXPERIENCE

Certified Nursing Assistant, Longview Nursing Home, Manchester Maryland, 2012 – 2014

Provided emotional support and high quality care to patients primarily in a long term care setting. Accurately documented patient behaviors and symptom change, input/output data. Collaborated with the medical team, communicating with physicians, nurses, and administrative staff. Provided patient education. Observed patient behavior and symptoms, accurately recorded patient temperature, blood pressure, and respiration rates, etc. Aimed to minimize patient discomfort while upholding patient respect. Maintained confidentiality. Established rapport with patients and families. Managed supply inventory. Patient care included dressing, bathing, feeding, and transportation. Trained new hires and provided input/feedback on performance, evaluating performance during company training program.

Front End Office/Customer Service Associate, Shurfine Markets, Hanover Pennsylvania, 2003 – 2012

Responsible for handling financial transactions in the office, making deposits, verifying safes, and counting the back drawer. Interface with customers, representing a professional representation. Adheres and enforces grocery store operational policies. Operate the cash register and process customer payments. Promote membership benefits. Handle customer complaints or unresolved questions. Maintained a pleasant and helpful demeanor, promoted friendly customer service. Assisted in stocking and inventory control. Manage need for equipment repair and replacement needs.

Cashier, South Western School District, Penn Township Pennsylvania, 2004 – 2011

Responsible for financial transactions and drawer reconciliation in a school lunchroom environment. Monitored student behavior. Assisted students in food selections and account issues.

Certified Nursing Assistant, Hanover Hall, Hanover Pennsylvania, 2010 – 2011

Provided emotional support and high quality care to patients primarily in a long term care setting.

Office Manager, Omar McCall, Beltsville Maryland, 1993 – 1998

Prepares payroll processing, accounts receivables/payables. First contact for customers, answering phones and greeting customers. Responsible for travel arrangements and expenses. Coordinated tasks requested by Human Resources. Controls correspondence and develops filling systems. Oversee office policies and procedures. Coordinate schedules and maintain the calendar. Ensure accurate record keeping, Provides general clerical functions. Ensures smooth office efficiency.

EDUCATION

High School Graduate, Lanham Maryland

CERTIFICATIONS

CPR, First Aid, AED, 2012

Certified Nursing Assistant Certification, Hanover Pennsylvania, 2010

Professional references upon request

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