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Customer Service

Location:
Bulle, 25560, France
Posted:
December 09, 2016

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Resume:

BOURAIOU Hichem

El HAYET city n *** EL KHROUB

Constantine. Alegria. 25100

acxt1s@r.postjobfree.com

TEL / 00 213 560.05.83.60

FAX/ 00 213 31.77.31.30

Summary of career

Following university studies in mechanical and held various positions in the field I work and I always enriched these achievements, for 9 years just in Caterpillar (diagnostic, technical advice field, assistance to repair specifications and order parts

Objective

Site Manager (Caterpillar).

Personal informations

Marital status: married.

Nationality: Algerian.

Date and place of birth: 20 /11/1976 à Constantine, Algeria. Diplomas

Bachelor’s degree in mechanical engineering promotion (1995) technical school (sheikh Ibrahim bayoud).

DEUA mechanical engineering promotion (2000) industrial maintenance option of the university of Constantine dissertation study on high-voltage transformers.

Miscellaneous

Mastery of computer technology in particular SIS

/ET/DBSI/Microsoft office.

Driving license (B-C-E).

Training SIS dealer/ET of 02 days ON 02 /03 October 2005.

Training CAT BASIC/EBM remote (self-training course /assessment software subnets) of 03 months.

Training with technical presentation C4, 4 C6, 6 engines, diagnostic and repair with validation test training.

Training on 323D /principles of its hydraulic excavators, motor, transmission, electricity.

Training on AP755/AP650/PM200 (operating principle use repair and maintenance).

Training on O&k TEREX RH 40 excavators 04 days 01 to June 04 2008 on the features/use/installation/maintenance and repair with commissioning of the machine.

Training on MECALAC MSX10-12 /AHLAMAN AS 150/8 MSR 07 days from 05 to 11 June 2011.

Training of 03 days on DBSI (software control domain, consultation arranged parts, quotes, invoicing, integration of hours ventilated...ext.).

Training and installation in 2012 of the vims 3G on 24 machine.

Participation and Training (repair Advanced Courses) in EAME Machine PSSR Campus. April 20-24 / 2015.Malaga, Spain. Languages

Arabic (spoken and written).

French (spoken and written).

English (fair).

Professional experience

Responsible for maintenance of transportation business traveler long drive (Algeria/Constantine/Annaba) on the Mercedes bus equipped with 402 and 422 engines also with ZF gear box.

Workshop supervisor to NAFTAL base BOUNOUARA/EL KHROUB GPL side (01 month) in September 2005.

With BERGERAT MONNOYEUR ALGERIA I started as field technician in 01/10/2005 (repair man, trouble shooter, service representative after sale to the customer for the brand CATERPILLAR)everywhere on the Est of ALGERIA (every day new place,new customer, new problem) our job consist to:

1. To help customer to do correctly preventive maintenance and follow maintenance schedule of the manufacturer to respect warranty period.

2. Commissioning and demonstration with training machines on all full range.

3. Diagnostic and ordering the correctly parts for a good repair. 4. Performed different letter service requested by the manufacturer.

After 6 years 6 month like this I get a remuneration like work shop supervisor on our base in SETIF (Est of Algeria) my mission consist to: 1. Achieve a very good turnover for this region.

2. Perform any preventive maintenance, repair or diagnostic, rebuilt if it’s possible on this work shop.

3. Help the gays to do a job in a good condition (technical problem, safety, perform rotational training).

4. Controls any part order make the preformat for any repair and invoice every work.

5. Insert the hours ventilated and ensure a good distribution of task s. 6. Send reports to the hierarchy on progress.

For two years(september2012/august 2014)i get an expat vacancy in REPUBLIC DEMOCRATIC OF CONGO like technical supervisor with CATERPILLAR dealer TRACTAFRIC equipment affected to KIBALI MINING SERVICE associated with RANDGOLD on the oriental province

(WATSA;DOKO) To follow a fleet of forty machine

(777G+992K+390D+773G+966H+336D+TH417)

Our mission is:

1. Supervise the customer on every work he do it on preventive maintenance or repair.

2. Training client teams on different mechanical task and ensure a good transfer of knowledge.

3. Send a good report to our hierarchy a warranty team on every abnormal operation.

4. Be sure about every repair with one report like this we can give a detailed report for KPI report (for a very good followed)/contractual contract.

5. Help customer team on every diagnostic or repair to avoid a long black-down machine.

From 11 January to 29 November2015 like after sale inspector (PSSR) with BERGERAT MONNOYEUR ALGERIA my principal accountabilities: 1. Visit customer identification and exploration of after-sales service offering

(repair promotion on customer site or in the workshop with the formula necessary).

2. Updated customer data (machine stock, need after-sales service, SMU machines, customer information.

3. Promotion of organs REBUILD or CPT and CCR machines. 4. Solve disputes after sales being by proper and adequate solutions. 5. Carry out various tasks for the recovery (constitution of missing records, purchase order, repair order, quotation service or parts, invoicing. 6. Signatures different provisional or definitive PV also hands lifted for the recovery of various bonds and warranty retention money. 7. Perform maintenance contracts or sale of spare parts with our different potential customers.

Since February 2016 responsible for personal company of service and spare parts specially CATERPILLAR (BH engineering) my principal accountabilities: 1. Diagnostics and repair of the various breakdowns directly on customer site. 2. Recommendation and supplies different parts list. 3. Customer assistance and advice for better exploitation of equipment. 4. Undertake maintenance contracts on customer’s fleet. Focus

Follow an evolutionary scale in my career and my knowledge and very conscious of his career serious, dynamic, team spirit and veryambitious.



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