Information Technology Field

Womelsdorf, PA

Email: *********@*****.*** Cell: 505-***-****

Profile

An Accomplished Business Professional with a wealth of Information Technology experience and proven leadership abilities in the educational, technology, engineering, field service and semi-conductor industries. Known for strong project management skills, with the ability to manage the life cycle of a project from conception to installation. Strong record of achievement in cross-functional environment, using the ability to communicate across all levels of an organization and quickly assimilate business rules and information. Keen ability to develop mechanisms to measure quality and efficiently optimize results.

Previous Software Utilized:

MS Exchange 2010 and 2016

Exchange Management Shell

Service Now Job Ticket Software

Spring Charts Medical Software

MS Server 2003, 2008 R2, and 2012 R2

Basic ICD-9, ICD-10, and HCPCS Medical Coding

Windows 7 and 10 Proficient

MS Active Directory Proficient

Active Boot

Pearson View

MS Office 2010, 2013, 2016

Casper

MS Power Shell

SCCM Console

McAfee Orchestrator

Cisco Jabber Software

Malwarebytes

WebEx Collaboration Software

Kaspersky

Basic Dreamweaver Skills

Level 1 help desk proficiency

Held Administration Rights

United States Military (USAF)

Aircraft Armament Systems Specialist – Required to complete electronic testing on aircraft weapons systems and other classified tasks.

EDUCATION

Bachelor of Applied Science in Technical Leadership

Bloomsburg University of Pennsylvania, Bloomsburg Pa – expected graduation June 2018

Associates of Applied Science in Electronic Health Records

Reading Area Community College, Reading, PA

Associates of Applied Science in Computer Information Technology – with honors

Concentration in System Administration

Central New Mexico Community College, Albuquerque, NM

Associates in a Specialized Technology, Electronics Technology

Lincoln Technical Institute, Allentown, PA

PROFESSIONAL EXPERIENCE

Advanced Micro Computer Specialists Inc., Plymouth Meeting, PA 2017-2017

Messaging Administrator – Wintel Server Contractor

Responsible for support of the 2016 Exchange Environment, following HIPPA laws pertaining to health care as a contractor for Trinity Health Systems. Responsible for Server compliance of McAfee Security on network servers through the McAfee Orchestrator and SCCM client compliance through the SCCM Console both with administration access.

Reading Area Community College, Reading, Pa 2014 – 2017

Information Technology Service Technician (Work-Study)

Completed machine imaging, new equipment installation and set-up, verify connections of peripheral equipment, and software and driver installation.

Responded to customer requests for service and completed repairs of equipment and software errors network communication errors as well as cable repairs and troubleshooting.

Western Refining, Rio Rancho, NM 2011 – 2013

Giant Convenience Store Sales Associate

Was responsible for kitchen operations and placing weekly orders, as well as working in the US Post Office. Focus here was on customer service as the number one priority.

Intel Corporation, Rio Rancho, NM 2001– 2009

New Install Program Manager 2008-2009

Project manager for the installation of new equipment into the factory, coordinating the work of all contractors responsible for performing the construction efforts. I also performed inspections and requested changes required to pass the 3 levels of safety inspections.

Sourced inspection of equipment and pedestals prior to installation

Had final approval of construction design layout, and final setting of the equipment

Managed inventories and all resources required for installation and maintenance of equipment

Managed contractor construction crews daily activities and set schedules

Requested and applied all asset identification to new equipment

Performed inspections and requested changes required to pass 3 levels of safety inspections.

Slurry Chemical Engineering Owner 2006-2008

Maintain quality and availability of the slurry chemical for production. Coordinate supply with buyers, storage facility, and the manufacturer

Identified and addressed process chemical issues between Intel and the manufacturer

Monitored manufacturer for quality and production issues with supply

Developed new qualification procedures due to issues in the supply chain

Coordinated PM and other maintenance procedures between Engineering and Production

Scrubber Engineering Process Owner 2006-2008

Reported to Defect Reduction Board equipment issues causing defects in the final product

Ensured online monitoring was performing correctly and repair if needed

Developed PM procedures to maintain process stability

Wrote whitepapers for upgrades and equipment qualifications

Planar Engineering Equipment Owner 2001-2006

Responsible for all equipment maintenance and issues, meeting with representatives from the other production facilities to share new procedures, in order to maintain consistency throughout the company

Monitored and changed inventory levels, partnering with purchasing

Communicated other Intel facilities for consistency of tool PM procedures and improvements

Reverse engineered or found other parts to reduce total cost of ownership

Wrote whitepapers for upgrades, equipment qualifications, and new parts qualification

Significant Accomplishments

Completely re-wrote all specifications for the PM procedures for our CMP\Planar equipment.

Cost savings of the quarter for correcting errors in the Slurry Chemical supply chain.

Jayco Services, Seoul South Korea and Guam USA 1998 - 2001

Field Service Engineer

At numerous military installations, repairing computer hardware and providing customer service support. In Guan, sole employee with responsibilities of inventory control, shipping and receiving.

On call for contract with the National Weather Service.

Completed hardware repairs in the field, and more difficult repairs in the shop

On-Call response to service requests for contract customers 24-7

Maintained inventory and reorder parts when necessary

IPEC International Services, Italy, Ireland, Germany, and South Korea 1989 – 1998

Field Service Manager 1995-1998

Managed, developed, and trained 10 field service and customer service employees.

Coordinated and performed to schedule the qualification of the newly installed equipment.

Liaison between the customer and company executive management in the U.S.

Managed the qualification and performance of system maintenance

Completed customer acceptance documentation to facilitate final payment of equipment

Wrote performance reports for direct report employees

Worked with a diverse group of individuals and adapt to cultural differences

Field Service Coordinator 1995-1995

Coordinated parts shipments to the Field Service Engineers

Wrote procedures for technical manuals

Audited the expense reports for approximately 15 field service engineers

Coordinated the shipment of all hazardous materials

Assisted with numerous lab experiments to improve equipment processes and reliability

Field Service Engineer 1989-1995

Maintain contracts and install and repair capital equipment for the semiconductor industry.

Provided communication between customer and the company

Provided training for the customers employees

Performed all PM procedures required on the equipment

Significant Accomplishments

Was considered the leading resource for Electro-Chemical Cell operations and repair.

Wrote the manual start-up procedure section of the technical manual for the PPS system.

EMR Corporation, Reading, PA 1989 – 1988

Traffic Signal Technician

Work with police and other state and county officials to complete maintenance requirements. Troubleshoot numerous traffic signal controllers from different manufacturers and make hardware and software repairs.

Performed on-call and emergency repairs of malfunctioning equipment

Performed bench repairs of controllers, prepare accurate job reports for accounting purposes

Installed new intersections and verify function of the same, programming for temporary installations

CARVEL CORPORATION, Yonkers, NY 1982 – 1988

Regional Manager

Ensure the proper operation of 2 corporate owned franchises

Conducted monthly franchise inspections for quality, cleanliness, and trademark adherence

Provided customer with advice for advertising and store operations

Suggested product inventories and stocking levels

Coordinated all aspects of the franchises’ grand opening with owner, and train new employees

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