Professional Summary

Skills

Work History

Education

ANGELICA LETT

***** ********* **** *** ***, Cleveland, Ohio 44110 (H) 216-***-**** (C) 216-***-**** acxt0o@r.postjobfree.com

Dedicated, Highly motivated, very reliable worker with the ability to learn new concepts and skills quickly. Backed by a solid work history, reputation as a team player and passion for helping others. Multi-tasking ability

Friendly demeanor

Cleanliness

Efficient and reliable team player

Committed team player

Dementia and Alzheimer's knowledge

Patient-focused care

Trustworthy companion

Compassionate

Customer Service Representative 01/2015 to Current Goldwerks – 893 E.200th St. Euclid Ohio 44119

Answered an average of 20+ calls per day by addressing customer inquiries, solving problems and providing new product information.

Greeted customers entering the store to ascertain what each customer wanted or needed. Politely assisted customers in person and via telephone. Managed wide variety of customer service and administrative tasks to resolve customer issues quickly and efficiently. Built long-term customer relationships and advised customers on purchases and promotions. Routinely answered customer questions regarding merchandise and pricing. Totaled bills and calculated taxes.

Received customer payments.

Directed customers to store locations.

Daycare Assistant 03/2012 to 06/2015

Loving Hands Daycare – 13328 Hartford Rd East Cleveland Ohio 44112 3 years daycare supervisory experience.

Managed an in-home daycare with 4 infants, 2 toddlers and preschoolers and 3 school-aged children. Addressed behavioral and learning issues with parents and daycare management. Maintained entire family's schedule and organized events. Filed paperwork and organized computer-based information. Maintained appropriate filing of personal and professional documentation. Cashier/Customer service 01/2012 to 11/2013

Silverman's – 18548 Hayden Ave East Cleveland Ohio 44112 Investigated and resolved customer inquiries and complaints in an empathetic manner. Met all customer call guidelines including service levels, handle time and productivity. Promptly responded to inquiries and requests from prospective customers. Strong leader of customer support staff.

Updated customer orders from start to finish in an accurate and timely manner. Encouraged development of new cashiers with positive reinforcement. Trained new cashiers on procedures, customer service and sales techniques. Accomplishments

Certifications

High School Diploma: 2013

Shaw High School - 1453 Euclid Ave East Cleveland Ohio 44112 Solved severe child behavioral issues in positive and constructive way. Created and implemented new procedures for cleaning and sanitizing play area. Employee of the Month, December 2015

Perfect attendance

Won “Childcare Worker Award” in 2013.

Home Health Aide

CPR/First Aid