SAURABH CHAND

***, ******* *.*.*, Sector No – *

Plot No - 99, Koparkhairane

Navi Mumbai – 400 709 – India

Tel. -022-********, Mob.- 976-***-**** E mail -acxsyh@r.postjobfree.com

Date of birth -3rd June 1973. Marital Status - Married

Abstract

EDUCATION

PGDBA from the Institute of Finance &International Management, Bangalore. (Marketing & HRM) in year 1997.

B.A from Benaras Hindu University – Varanasi – Political Science

PRESENTLY

Since Oct’10 – The Walt Disney Company India Pvt Ltd. – Manager (Sr. Associate Manager) Credit Collections

1.Credit Collections of Domestic & International corporate customers – Telecom, DTH operators, Broadband Operators and VAS Content aggregators for collection of outstanding dues and WHT certificates.

2.Collection of sales receivables of Consumer Products (DCP), licensees of M/s Walt Disney and its associate Companies

3.Collection of Channel Subscription Services Charges from DTH operators & of WHT certificates for all the mentioned categories

4.Channeling of unbilled amount for billing

5.Overseeing fraud control.

6.Ensuring credit control for commercials with the customers.

7.Billing the customers for the services rendered.

8.Promoted to the present designation in Jan 2014.

PRIOR EXPERIENCE

1.Mar’09 to Sept 10 – Cholamandalam Investment and Finance Co Ltd. (CIFCO LTD.) Dy. Manager Collection

2. Jan’08 to Mar’09 – M/s. Citifinancial Consumer Finance India Ltd ( A Citi group company)– Asst. Manager Collection

3. July 2006 to Jan’08 - M/s ISMT Ltd – Senior Executive Marketing Tube

4. May 1997 to July 2006 - Indseam Services Ltd. (a ISMT group company) Executive Marketing

NOTABLE CONTRIBUTIONS AND KEY RESULT ACHIEVED;

Received the “Spotlight Award” for payment collection from difficult customers and licensees, thus helping in reduction of over dues and provisions.

Reduced the provisions by timely collections of dues and also smoothening the invoicing and collection process in consultation with internal and external concerned.

Reduced the NCL losses for the company

Received Award for the HTPL collections of “Prime Bucket” customers

Improved the collections from earlier 25% to nearly 50% thus reducing the losses and reducing the collectibles

Improved the vendor principal relationship

Reduced the cost of collection for the company

Planning of Steel helped in faster deliveries of tubes to Customers as also helped in control inventory and expedite the deliveries to the customer.

Administering the marketing operations of financial products (FD’s & NCD’s), Credit banks etc for the profitability of the company.

Distinction of heading the Investors services, customer support cell, retail recovery and corporate recovery cell for Mumbai.

Guided and mentored a team of 12 people for retail products and credit cards, 12 field executives and 3 telecallers.

Created syndicate business which turned out to be the main business in the future

Successfully liaised with brokers to market the company’s product

BUSINESS COMPETENCY;

1.Human Resource development

Understanding and developing suitable training modules depending on the requirements of departments

To implement and execute the recruitment of the company

2.Development and Marketing of Financial product

Meeting and understanding the various brokers and HNI for development and providing the suitable investment products

Developing suitable team and support system for marketing of various investment products.

Development of suitable criteria and safeguards for disbursement of personal loans and loans for vehicle etc.

3.Development and Marketing of Seamless Steel Tubes

Development customer base for the tubes

Development of new vendors for the product

Follow-up and monitoring of the orders

4. Management of Customer Relation ship

Development of Effective Personal relationship with key Customers

Development and execution of system to achieve Customer Satisfaction by providing best possible services within the TAT and budgeted cost.

Interact & develop rapport with all external/internal constituents of client at all levels; for maximum client retention and achievement of revenues

5.Business Development

Identify key/institutional accounts and strategically secure profitable business.

Build relationships with decision makers and involved in market segmentation & penetration strategies to achieve targets.

6.Risk Management services of unsecured loans

Handling Collections of delinquent cases

Recruitment of executives and team leaders for the assignment

Handling of multiple vendors for the assignment

Give training to the new recruits about the process and do’s and don’ts for the assignment and also how to approach the customer

Personally handling of critical and errant customers

Handling of crucial portfolio for the company

Ability to collect bad debt at higher than above average rate.

Experience in tracking customer and doing credit checks of the customers

7.Cost and budgetary control

Preparation of yearly budget

Planning and Implementation of suitable monitoring and control procedure to have effective control on cost and achieve desired profitability.

Strategic planner with the ability to improve productivity and motivate personnel.

8.Customer Relation Ship Management

Effective Management of Customer Relation Operations and ensuring maximum Customer Satisfaction by providing good services.

Interact & develop rapport with all external/internal constituents of client at all levels; for maximum client retention and achievement of revenues

Maintaining of regular relationship with customer helped in smoothening the payment process and reduce the over dues and the provisions thereof. This helped the company come closer to the desired financials.

JOB PROFILE

Oct 10 to Present – The Walt Disney Company India Pvt Ltd.

Ensuring proper credit control for commercials with the customers.

Billing the customers for the services rendered as per the agreement / PO

Credit Collections of domestic corporate customers – Telecom, DTH operators, Broadband operators and Aggregators (all) for collection of outstanding dues (domestic & international).

Collection of sales receivables and WHT certificates of Consumer Products of Walt Disney and its associate companies.

Collection of receivable of Licensee fees from the vendors of Consumer products

Accounting of the payments received in bank from various customer with proper supporting’s.

Liaise between the Company and the operators / customers regarding commercials, revenues and receivable / payables Or any issues related to billing and payments

Collection of billing outstanding of subscription services for all the channels from the DTH operators

Collection of WHT certificates from the customers of Interactive, Consumer products and Subscription Services

Since Mar’09 to Sept 10 – Cholamandalam Investment and Finance Co Ltd. (Formerly M/s. Cholamandalam DBS Finance Ltd.) – Dy. Collection Manager responsible for following

Handling Collections of delinquent cases and handling of Collection Agencies

Handling the portfolio of high ticket prime personal loans for all over Mumbai.

Handling the Prime NCL and Low POS Bkt’s for entire Mumbai.

Looking after the vendor management and billing

Awarded for best Collections On PAN India Basis for the “Prime Bucket”

Jan’08 to Mar’09 – M/s. Citifinancial Consumer Finance India Ltd ( A Citi group company)– Asst. Manager

Credit & Risk Function

Handling Collections of delinquent cases and handling of Collection Agencies as well for all over Navi Mumbai.

Handling the portfolio of personal loans.

July 2006 to Jan’08 - M/s ISMT Ltd – Executive (level 5.1)

Handling large Project Based Customers all over India

Planning of Steel and Tubes for internal & external customers.

Handling of Customer services e.g. Complaints, Satisfaction etc. and taking steps to redress the same in consultation with Works and Marketing.

Preparation of monthly plans & MIS.

Implementation of Steel & Tubes dispatches as per plan and co-ordinating with various Marketing segments (internal) for clarification and smooth dispatches.

Handling operations of steel planning and tube dispatches (overall)

Monitoring the plan and budget estimates for the tubes

May 1997 to July 2006 - Indseam Services Ltd. –ISL, a group company of ISMT Ltd - Senior Executive

Formerly Indian Seamless Financial Services Ltd. (NBFC), A Division Of Indian Seamless Group, Group Turnover of around 1000 Cr .

1.Marketing

Develop marketing strategies to build consumer preference and drive volumes.

Actively involved in the setting up new business for the expansion of the business.

Evaluate marketing budgets periodically including manpower planning initiatives and ensure adherence to planned expenses. Conduct competitor analysis by keeping abreast of market trends and competitor moves to achieve market share metrics.

Accountable for marketing & direct marketing through brokers network

2.Operations

Managed the back office operations of the Merchant Banking Department. Interact & develop rapport with all external/internal constituents of client at all levels; for maximum client retention and achievement of revenues.

Liaise with printers and other material suppliers for the timely delivery of supplies to the brokers. Coordinate with the Legal/Finance department for group recoveries for the Mumbai region.

Managing entire gamut of activities connected with loan sanction entailing finalization of terms and conditions, issue of sanction letter, computation of rate of interest, loan duration, disbursement of loan, maintaining necessary loan documents.

3. CRM

Effective Management of Customer Relation Operations and ensuring maximum Customer Satisfaction by providing good services.

Interact & develop rapport with all external/internal constituents of client at all levels; for maximum client retention and achievement of revenues

Personal Vita

Languages : English & Hindi

Present CTC – 9.27 lacs p.a + Incentives (INR)

Expected CTC – Negotiable

Present Notice Period – 90 days

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