Manager Account

JOSE CRUZ

**** ******* *** **. *******, VA *****

804-***-**** acxsxu@r.postjobfree.com

Strategic field leader skilled creating an employee-oriented and customer centric, high-performance culture. Emphasis on exceeding goals while balancing employee satisfaction against organizational initiatives. Excels in employee relations, employee engagement, mediation & conflict resolution, staff development, performance management, succession planning, recruiting & retention, and policy compliance

HR SKILLS

Recruitment & Retention

Orientation & On-Boarding

Training & Development

Employee Relations

Organizational Behavior & Development

Change Management

Performance Management

Dispute Resolution

EDUCATION

MASTER IN HUMAN RESOURCE MANAGEMENT (currently enrolled)

UNIVERSITY OF RICHMOND, Richmond, VA

BACHELORS OF SCIENCE in Interdisciplinary Studies with concentration in Business & Psychology

NORFOLK STATE UNIVERSITY, Norfolk VA

PROFESSIONAL EXPERIENCE

ADVANCE AUTO PARTS, Richmond, VA - Feb 2013 – Aug 2016

Commercial Account Manager - Multi-unit regional leadership position with Human Resource responsibilities supporting retail and commercial locations. Partnered with senior management to guide management decisions and make ongoing recommendations regarding employee relations, recruiting, employee development, performance management, and succession planning for business needs

Provided leadership as a strategic business partner to ensure team member confidentiality and to support policy compliance and federal, state, and local employment regulations

Contact in the district providing guidance for employee benefits including insurance plans, 401K, FMLA, disability, etc. Presented insurance updates during open enrollment and provided counseling

Retained talent by resolving conflict, addressing fears, and communicating changes in benefits during multiple store consolidations resulting in best practices being adopted across the company

Developed metrics-based performance management training with a heavy emphasis on operating results

Partnered with field team to create performance improvement plans and documented performance management discussions

Developed reward incentive program for talent referrals leading to better qualified candidates and greater engagement from team members

Partnered with district managers and general managers to negotiate compensation adjustments for existing team members

Leveraged internal and external relationships with stakeholders, numerous vendors, and HR teams such as talent acquisition, benefits, compensation and payroll, and retention and development

FEDEX OFFICE, Richmond, VA, Jun 2009 – Nov 2012

Field Account Executive - Developed and customized print solutions for account base and prospects in healthcare, technology, government, retail, education, and financial industries, including Fortune 500 national accounts. Negotiated contracts

MATCHPOINT DIRECT, INC. Richmond, VA- Jan 09 – Jun 09

Director of Business Development/Owner- Managed business administration and all accounting for MatchPoint Direct Inc. Self-employed - owner of business

OFFICEMAX, Richmond, VA, Apr 07 – Jan 09

Corporate Account Manager - Implemented sales strategies and balanced account portfolio by creating new business through direct client contact, account penetration of all existing active accounts.

FEDEX OFFICE, Richmond, VA - Oct 1995 – Dec 2006

Account Manager - Previous positions: Assistant Manager, Assistant Manager of Technology, Key Operator, Project Manager, Sr. Customer Consultant, Commercial Business Representative

In the Assistant Manager role - successfully managed and led a team of 8-10 team members to reach the status of top performing store in the district

Conducted performance evaluations, payroll corrections, benefits administration, interviewing, hiring, and onboarding including administrative processing for new hires - I9, W4

RELATED SKILLS

PeopleSoft

HRIS

FMLA & FSLA

EEO

Microsoft Word

Excel

PowerPoint

Outlook

InDesign, Photoshop & Illustrator

Leadership

Strategic Planning

Team Building

Collaborative

Negotiation Skills

Analytical

Critical Thinking

Ethics & Integrity

Interdisciplinary skills

Influential

Contract Negotiations

Marketing

High Business Acumen

P&L Management

Effective Communication

Presentation skills

Complex Solutions

Networking

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