**** ******** ******

Montreal (Quebec)

H*W *S*

Telephone 438-***-****

E mail MARCEL acxsxi@r.postjobfree.com ROLAND

Objective:

Seeking a position in Customer Service where my extensive experience will be further developed and utilized.

Qualifications:

Over 10 years of customer service and general labor experience.

Can work independently or as part of a team.

Excellent communication skills.

Ability to multi task and get results quickly.

Self starter.

Experience:

2013 Present Yellow Business Advertising Montreal, Qc Business To Business Consultant

Ability to self source own leads through a combination of cold calling and networking (through on line marketing, telephone and in person).

Responsible for establishing contact with existing clients,

Ability to follow up and close opportunities and manage entire sales process.

Implemented marketing initiatives, campaigns and strategies to promote products and brand name to potential customers.

Initiated new marketing procedures to sell products at optimal capacity.

Analyzed various marketing tools, service and channels for initiating successful product marketing.

Aided in the design of software systems to improve inventory control or online customer service needs.

Advised on marketing, advertising and web optimization solutions.

Provided detailed advice on cost effective approaches to improving business plans.

2010 2013 Thinking Capitol Montreal, Qc

Financial Advisor

Responsible for Business to business (B2B) sales

Proficient with Merchant Cash Advance and Alternative Lending.

Ability to self source own leads through a combination of cold calling and networking.

Experience in merchant services and payment processing.

Strong knowledge of business fundamentals including credit analysis and financial pricing concepts.

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Experience

cont.

Self motivated, persuasive and determined.

Generated repeat business through successful client follow up. 2010 Present Sterling Business Solutions Montreal, Qc Maintenance and Repair / General laborer

Responsible for taking calls from customers and providing instant solutions and/or service quotes.

Train and manage maintenance personnel and contractors.

Generated repeat business through successful client follow up.

Cleaning of building floors and maintenance of internal and external areas.

Service, cleaning and restocking of restrooms.

Cleaning and polishing of furniture and fixtures.

Cleaning and polishing of windows, glass partitions and mirrors.

Stripping, sealing and polishing of floors.

Safe mixing of cleaning solvents according to regulations and guidelines.

General maintenance of building including painting, repairs, etc.

Disinfection and cleaning of office equipment such as chairs, carpets, computers, desks, etc.

2009 2010 Patel & Sons Machine Shop Montreal, Qc

Machinist General

Responsible for the operation of CNC and Conventional machines, including milling and lathe machines to manufacture parts / tooling to specific blueprint specs.

Able to set up, program and maintain production of CNC and conventional machines (including sand blasting and grinding of parts).

Quality control Ensure that finished product is measured to specifications before shipping.

Answered inbound calls in support of customer needs. 2007 2010 Real Bagel Montreal, Qc

Manager / cashier / service

Responsible for the recruitment and training of customer service representatives.

Responsible for daily operations of retail store.

Responsible for invoicing and billing, inventory control, ordering of goods.

Able to create a rapport and deal with customers in a friendly and timely manner.

2004 2007 Miriam Home and Services Montreal, Qc

Beneficiaire / Responsable

Worked full time in residence servicing Intellectually & Physically handicapped clientele.

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Education:

Trainings:

References:

Stepped in as Interim Responsible when necessary, taking over managerial duties, as well as unit scheduling and budget...

Sensitized local community organizations and businesses to the needs of Miriam Home clientele so that they could benefit from services within the community.

2009 Rosemont Vocational Center Montreal, Qc

Certified Machinist

2001 Loyola High School Montreal, Qc

● High School Leaving Certificate

Emergency Response Training (SOS)

Available upon request.

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Contact this candidate