Customer Service Front Desk

PHONE 303-***-**** • E-MAIL mailto:**************@*****.***

MARCHETTE THOMAS

OBJECTIVE

In search of a career change that will showcase the skills I have acquired though my professional and educational background. Dedicated, Self-Driven, individual with an extensive work history in various areas of employment.

EDUCATION

2004-2005 Everest Community College Denver Co

Diploma GPA 4.0 Medical, Coding, Billing & Insurance

Studied ICD 9 & 10 CPT Codes to reimburse for maximum payment. Kept abreast to recent laws and coding procedures.

2002 Mountain States Employment Council Denver Co Certificate in Supervision

2013 National Seminars Training

Certificate Management & Leadership Skills

WORK EXPERIENCE

2009 – 2014 current Bayaud Enterprises/ EPA

Assistant Material Handler

Help Provide administrative decisions.

Support Management and special task needed.

Reproduction, scanning, and destruction services.

Scan & screen all incoming letters, packages, and carrier mail before entry into the building.

Mail Management, distribution, sorting and tracking services. I.e. USPS, Fed Ex, & UPS

Assist with set-up for conferences and meeting,

Trouble shoot simple IT issues.

Front Desk responsibilities in multiple departments.

Assist security with scanning process for visitors and employees.

Cross train existing and new employees with mental and or physical disabilities on equipment as well as procedures.

Qualified and trained to back fill any position the NISH contract holds.

Served as information contact in infrastructure procedures, i.e. how it request government vehicle and where to forms can be obtained, the process for requesting copy jobs and shredding, how and where to pay for fitness / parking center access, etc.

Maintain Incident Report Form log on reports for processing.

Supply distribution and inventory services.

Updated Employee Directory and appropriate mail codes.

2007- 2008 Eating Disorder Center of Denver

Billing Representative

Verification of Mental Health Benefits/BBMI.

Processed claims to various insurance companies utilizing appropriate CPT and Diagnosis codes.

Attended daily staff meetings to exchange, discuss and disclosed patient’s insurance benefits.

Maintained marketing & mailing mass mailing list.

Office Manager/Front Desk responsibilities.

Work along-side of Therapist, MD’s Dietician, Patients and other professional personnel to provide customer satisfaction.

2007-2008 Advanced Data Processing Inc.

Lead Representative

Billed over goal with 100% accuracy ambulance trips to various insurance companies and self-pay party for the western region.

Proficient in several computer programs (data-entry, CAD, spread sheets, excel.)

Complied and completed all applications as required by different regulatory agencies.

Monitored HIPPA rules and regulations. Quality Controlled customer service as well as made final corrections before all bills were submitted.

2000-2006 C & M Press Inc./National Hirschfield

Quality Control Supervisor

Monitored Quality though out the entire print shop.

Supervised 6 full-time employees and staffed back-ups as needed.

Attended daily staff meetings to coordinate work flow.

Interviewed as well as Hired employees, Conducted performance evaluations, annual reviews.

Performed Corrective Action Plans and assisted with policy and procedures.

SECURITY CLEARANCE

Homeland Security Background

Homeland Security Screening Certificate

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