Customer Service Data Entry

Darryl Anderson

Madison, AL - Email me at: ****************@*****.***

Authorized to work in the US for any employer

WORK EXPERIENCE

Tier 1 IOS Technician

APPLE, INC - Home - 2015 to Present

Technical troubleshooting for all IOS and Mac devices

Manage customer accounts

Offer customer’s repair and replacement options under AppleCare agreement terms

Team performance management, data entry

Entertainment Consultant

ATT/DIRECTV - Huntsville, AL – 2014 to 2015

Sell premium channels (HBO, ETC), equipment and internet service to company goals

Assist customers managing accounts, bill pay, and technical troubleshooting

Follow ATT/DIRECTV guidelines in advancing every customer’s experience

Data entry, attention to detail, team management and goal setting

Loan Counselor

Pennsylvania Higher Education Assistance Agency (PHEAA) - Chester, PA - 2013 to 2014

Perform superior service to federal loan borrowers

Display due diligence in helping students achieve successful repayment

Handle customers in accordance with agency & federal student loan policies

Database profile entry, FSA federal government security clearance

Loan Counselor

Freedom Mortgage Corporation - Mount Laurel, NJ - 2012 to 2013

Offers excellent customer service to the borrowers

Contacts and transfers leads to Loan Officer for up sale

Manages calls professionally, efficiently and in accordance with policy

Performs data entry associated with updating client profiles

Appraisal Coordinator

Speedy Title & Appraisal Review Service - Mount Laurel, NJ - 2008 to 2012

Liaison between mortgage lender and field appraiser

Negotiate due dates of appraisal products

Multi-tasking between inbound calls, out bound calls

Providing superior customer service to lender bank clients

EDUCATION

Finance

Rutgers University-2013

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