Melvin K. Clarida Sr.

***-** ***** ******* ******* N. Y.11411* 917-***-***** acxsvm@r.postjobfree.com

Areas of Expertise

*Customer service leadership * Customer Satisfaction Enhancement

*Complaint Handling & Resolution *Team Building & Training

*Team & Individual Customer Proposals *Sales & Margin Improvement

*Call Center Inbound & Outbound Enviroment*

Professional Experience

Business Services Representative: Verizon Telecommunications Corp.

1991-2011

Commercial and residential sales, billing and service.

Met and exceeded established sales goals.

Handled commercial and residential billing inquiries, changes and collections.

Provided excellent customer service, gaining quarterly and yearly awards/bonuses.

Operator Services: Verizon Telecommunications Corp.

1988-1991

Answered inbound requests for directory assistance.

Provided an exceptional level of customer service gaining recognition allowing me to be promoted within the company.

Account Executive: Apex Information Systems

1986-1988

Presented proposals for residential and commercial telecommunication and maintenance systems sales.

Successfully met and exceeded sales goals.

Led in efforts to improve sales.

Crew Supervisor: J & R Contracting, Inc.

1979-1988

Successfully recruited, trained and managed a team of 10 employees.

Personnel skill development.

Processed payroll for direct reports.

Education

AA, Business Management

S.U.N.Y. Canton College, Canton, NY