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Customer Service Human Resources

Location:
Paterson, NJ, 07502
Posted:
December 07, 2016

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Resume:

Julissa Castillo

acxsux@r.postjobfree.com ** Sheridan Ave., Paterson, NJ 07502 C: 862-***-****

EXPERIENCE

Bilingual (Spanish/English) HR professional, promoted 3 times in less than one year. Results driven leader with a high sense of excellence and achievement combined with a passion for HR. Responsible for a broad range of functions, to include:

Full Cycle Recruitment HR Compliance Administration Employee Engagement

New Hire Orientation Benefits and Payroll Employee Customer Service Macy’s Logistics and Operations, Secaucus, NJ Oct 2015 to Present Seasonal Human Resources Supervisor - July 2016 to Present Human Resources Administrator - Jan 2016 to July 2016 Seasonal Human Resources Administrator - Oct 2015 to Jan 2016

Partner with HRM on investigations and employee relations issues on union and non-union associates. Counsel, and advice associates and managers on union related issues. Translate employee conversations with department managers.

Recruit and onboard 600+ seasonal associates in a lapse of 4 months. Managed recruitment of Finance Analysts, Operation Supervisors, and Asset Protection Officers.

Supervise and train 14 seasonal HR admins to help support and execute the company recruitment plan for its peak season.

Successful record of passing corporate and internal HR Audits. Ensure compliance with practices, such as I-9’s, WOTC tax credit, and immigration documentation. Process promotions, rate changes, terminations and other changes affecting payroll.

Analyze and collect data to create excel spread sheets that identify and propose solutions to address workplace trends such as employee turnover and absenteeism for all hourly associates.

Assist employees with daily inquiries regarding benefits, payroll, time cards, and other requests as needed. Review associates’ payroll discrepancies and process weekly adjustments through Kronos.

Support administration of company policies, procedures, and practices in accordance with corporate, federal, and state legal requirements. Process and monitor unemployment claims and assist in the resolution of any issues.

Collaborate on employee engagement, recognition programs and assist with celebrations. Manage HR supplies budget.

Utilize HRIS software to include: Kronos HR, Taleo and Peoplesoft. Movado Group Inc., Paramus, NJ Nov 2014 to Oct 2015 Administration Intern

Created an innovative office supply swap program that consisted of the exchange of unwanted office supplies within the companies’ departments. The program accomplished to save money and increase employee engagement.

Managed inventory of office supplies. Reduced cost by 20%

Conducted monthly purchase card reconciliation for expense report purposes, and processed invoice payments. Ensured all department transactions were coded correctly in ADP by assigning them to the correct general ledger and cost center.

Delivered internal customer service to employees by managing service request tickets for corporate and distribution facilities and managing internal accounts such as Staples Advantage and UPS CampusShip.

Provided administrative support including support of daily tasks and projects as well as maintained files, created and updated excel spread sheets, coordinated weekly meetings, and back-up reception as needed. Paterson Board of Education, Paterson, NJ Feb 2012 – Dec 2014 Group Leader / Certified Substitute Teacher

Developed creative academic enrichment classes, delivered during the after-school time all while implementing and maintaining a behavior management system with students in adherence with the NJDOE policies, and procedures.

Mentored and encouraged a group of 15 high school seniors through their college application process. Developed strategies that optimized their academic performance. Hence Increasing their GPA EDUCATION

Fairleigh Dickinson University, Teaneck, NJ

Bachelors of Arts in Psychology, Minor in Business Administration – Graduated Dec 2015 Cumulative GPA: 3.2

Pontificia Universidad Catolica Madre y Maestra, Santiago, Dominican Republic Study Abroad - Fall 2013/Spring 2014



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