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Customer Service Medical

Location:
Buffalo, NY
Salary:
11
Posted:
December 06, 2016

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Resume:

Linda Watson

*** * ****** **

Rochester, NY *****

585-***-****

acxsm2@r.postjobfree.com

OBJECTIVE

To obtain position as Receptionist.

SKILLS SUMMARY

Over 10 years of experience working in a hospital environment with excellent performance evaluations.

Experienced in taking vital signs, height, weight, urinalysis/vision testing and performing EKG’s.

Skilled in operating multi-line switchboard, office procedures, patient check in/out, financial transactions, medical terminology, insurance forms, HMO’s, CPT codes, and ICD-9.

Knowledgeable of accurate patient charting, documenting medial history, medical record management and scanning, and HIPAA laws.

Excellent keyboarding skills with knowledge of MS Word, Excel, and Access.

Demonstrated ability to interact and communicate effectively with adults and children, and diverse populations.

EXPERIENCE

University of Rochester Medical Center - Rochester, NY

2010-2012 & 2015

Laundry Aide – Highlands at Pittsford, 2015

Operated or tended washing machines and dryers to wash and dry resident clothing.

Picked up laundry and delivered clean clothing to residents throughout building.

Ambulatory Patient Representative, 2011 - 2012

Answered incoming pharmacists’ telephone calls; maintained pharmacy log, and relayed information to Attending Physician.

Updated patient e-records; indicating and verifying insurance and demographic information, as well as updated registration and discharge time, date, and attending physician’s name.

Conducted general office administrative duties including: copying, faxing, and preparing outgoing mail.

Medical Office/Assistant Internship, 2010

Initiated patient interactions obtaining and charting vital signs, height, weight, as well as basic vision and urinalysis tests.

Performed all patient check in/out, financial transactions, and balanced account daily.

Responded to patient inquiries exhibiting excellent care and customer service, thus received outstanding employer feedback.

Rochester General Hospital - Rochester, NY

2003-2007

Operating Room Assistant, 2006 - 2007

Assisted nurses and physicians in conducting surgical preparation for orthopedic and ophthalmology procedures.

Carried out all transportation and transferring of patients to operating room via wheelchairs or hospital beds.

Cleaned turnover rooms including: mopping floors, changing linen, and restocking surgical supplies.

Environmental Service Worker (Housekeeper), 2003-2007

Maintained cleanliness of patient rooms and waiting areas throughout the hospital.

Mopped floors, dusted and cleaned restrooms, as well as replaced supplies such as soap, paper towels, and toilet tissue.

Responded to calls for housekeeping problems such as spills or broken glass.

Unity Hospital - Rochester, NY

1999 - 2001

Patient Account Representative

Greeted visitors and callers, as well as handled inquires or direct them to appropriate persons according to their needs.

Performed various clerical or administrative functions, such as ordering and maintaining an inventory of supplies.

EDUCATION

Bryant & Stratton College, Rochester

A.A.S., Medical Administrative Assisting, Expected graduation 2016

A.A.S Medical Assisting, June 2011

2008-2013



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