Oceachia Jones

***** ******** ***.

Detroit, MI *8223

Home 313-***-**** Cell 313-***-****

acxsly@r.postjobfree.com

Objective:

To obtain a position with a Company where my work experience will be effective for advancement opportunities.

Experience:

12/15 to 08/16

Formel D

Inspector, Project Team Lead

Provided quality assurance of constructed parts, in order to generate quality automotive products. Sorted and maneuvered parts skillfully for proper inspection and quality results. Identified problematic defects for recording any repair needs and consulted with other team leaders when necessary. Provided leadership to team members in the delivery of Quality objectives provided by the customer and our company. Multi-tasked a number of performance operations and responsibilities establishing boundary conditions, effective coaching, total employee involvement, and a clear understanding of the processes in which our team members perform quality duties. Responsible for the coordination and processing of different projects and orders leading teams of Inspectors who conduct part inspection and sorting activities to ensure quality standards are met. Communicated with customer and project team; daily phone conference calls and working side by side with the customer. Carried-out the coordination of quality-improving measures. Extended availability on-call outside regular work hours in urgent cases. Implemented promptness in prioritizing and adjusting work plans to address urgent tasks. Performed new projects and tasks weekly. Performed work specified inspections or adjustments and sorts with efficiency in accordance with standards. Performed work in a manufacturing environment including work on the assembly line.

7/14 to 2/16

Supreme Home Caregivers

Office Manager

Open and close office. Assist client or vendor, in office, by phone, or through electronic media. Assist clients or subcontractor and explain services and contract agreement. Manage individual case files. Pre-screening various applications and submissions for accuracy and completeness. Schedule applicant appointments and maintain office calendar. Edit and create office documents and correspondence using office graphics, databases, spreadsheets and word processing software. Prepare invoice. Perform background checks. Utilize computer and various software applications including word processing, email. Operate office equipment such as printers, copy machines, fax machines. Assist in developing or revising procedures, practices and forms. Provide administrative support. Maintain office services by organizing office operations and procedures; controlling correspondence; designing filing systems; maintaining supply requisitions; clerical functions. Provide filing references by defining procedures for retention, confidentiality, retrieval, transfer, and disposal of records. Maintain office efficiency by planning and implementing office systems. Implement office policies by establishing standards and procedures; measuring results against standards; making necessary adjustments. Complete operational requirements by following up on work results. Signup clients and caregivers for home help care. Maintain professional knowledge by attending educational meetings or training programs; reviewing professional publications.

4/13 to 10/13

State of Michigan

Child Protective Service

Received, evaluated, and investigated alleged child abuse/neglect complaints on a case-by-case basis to determine child needs. Followed procedures Tribal related cases. Forwarded non-child abuse or neglect case to other agencies. Engaged children and families in case processes establishing a working relationship. Interpreted behavioral problems related to children risk. Administered education and preventive services on a regular basis. Developed strategies, followed policies and procedures pertaining to the identification, prevention, and treatment of child abuse/neglect. Conducted resource research. Monitored provided services including child placement. Documented all findings of child maltreatment information in computerized database. Collaborated with other services providers. Served as Specialist in support community-based, prevention-focused, family resource and support programs. Searched, located and interviewed people knowledgeable or associated to case allegations including family members, doctors, nurses, and others. Regularly assessed current and future risk factors for all cases of child maltreatment. Ensured safety resolutions for at-risk children, encouraged improvement programs, recommended innovative approaches to strengthen families and improve children’s welfare. Coordinated with Law Enforcement on investigations, compiled investigative case information. Attended staff meetings and training programs related to Child Protection. Conducted field visits investigations, forensic interviewing, scheduled and unannounced surprised visits and follow-up visits. Maintained confidentiality. Scheduled appointments, case conference on behalf of children welfare. Conducted family-child team meetings, related to critical topics of child protection. Presented affidavit reports to District Attorney and Court including case recommendations and referrals submissions. Filed petitions, attended court hearings. Act as a liaison with other agencies.

9/12 to 3/13

Chrysler Corporation - Jefferson North Plant

Assembly Line Operator

Worked in a team setting responsible for assembling manufactured parts to build quality vehicles. Operate in a face-paced and high-volume unionized manufacturing environment. Joined constructed parts to generate Chrysler Jeep and Dodge products. Multitask a number of performance operations and responsibilities for assembling parts to each quality manufacture build. Maneuvered around parts skillfully for proper connectivity and quality results. Utilized handheld tools such as mallets/drills for hammering and bolting. Identify problematic defects for recording any repair needs in a computer database and consult with the staff team leader when necessary.

8/11 to 9/12

Apple

Call Director

Collected data for record input via verbal contact. Retrieve information from various sources in order to direct customers to the appropriate point of support. Manage high volume of calls daily. Determine account eligibility. Present warranty options for products and complete sales. Update general account information. Document information that is forwarded on to other support groups for further review and completion. Follow protocol and implement effective practices of improving customer service. Process inbound and outbound calls providing courteous customer service.

4/11 to 7/11

Lutheran Homes of Livonia

Unit Secretary

Functioned as focal communication source for three nursing station units; process paperwork for admissions and assemble chart, forward doctor's orders, ordered tests, patient transfers and make appointments for patients. Maintained supply of forms on the nursing units. Schedules resident appointments; arranges transportation to these appointments; and contacts the physicians/hospitals for appropriate reports. Compiled, and maintained chart records. Transcribed medical orders in compliance with departmental policies, standards, and procedures. Reports all incidents/accidents. Informed appropriate departments, physicians and personnel of pertinent details in accordance with established policies. Scheduled tests and special procedures. Maintained chart in specified order. Communicated with visitors, patients, physicians, and hospital departments as needed by telephone, intercom, computers, facsimile and written message. Responded to routine inquiries in reference to appropriate departments or outside agencies in accordance with established policies regarding confidentiality, the Patient's Bill of Rights as defined in the Mental Health Code. Review patient's medical records for completeness, accuracy, cautions before tests, surgery, or discharge. Disassembled medical charts upon discharge, transfer, expiration or as requested. Maintains a working knowledge of applicable Federal, State and local laws and regulations, the Integrity/ Compliance Program, Code of Conduct, as well as other policies and procedures in order to ensure adherence in a manner that reflects honest, ethical and professional behavior. Interacts with residents, clients, staff, and the general public in ways that demonstrate the agency’s commitment to courtesy, service, and hospitality.

6/09 to 3/11

Sacred Heart Rehabilitation Center

Secretary

Answered phones/conveyed massages for therapist. Responsible for daily data entry of client intake information input into company database, CareNet, Web-Dennis and C-Snap. Scheduled intake appointments. Followed-up with conformation calls for appointment verification. Copy, fax and file documents. Sorted office mail, disbursed to the addressee, processed medical records request. Greeted and checked-in clients. Recorded sign-in on ledger and tracked payment history. Receive payments for appointments documenting receipt book. Checked client funding source by verifying client medical insurance eligibility and benefits via phone or website. Composed written meeting minutes (Listened attentively to briefings and presentations, ascertaining pertinent information to assist managers in forecasting future plans and strategies) input into Microsoft Word. Process new clients, assisting in filling-out Macomb County client information forms, client consent for treatment, payment agreement and client release forms. Maintain client reports, in accordance with State-mandated record keeping. Ensured that any personal identifying information securely locked away. Follow safety guideline for exposures to body fluids or hazardous waste. Ensured secure office lockup, shut down computers and office equipment, and locked doors for closing.

02/03 to 03/06

Village of Franklin/Bingham Farms Police Department

Police Clerk

Ensured department opening and closing. Performed various clerical and administrative duties such as data entry, made copies, faxed and filed documents, answered multi-line telephone system, assisted and/or routed caller and/or prepared messages. Processed and maintained police reports, in accordance with State-mandated record keeping. Prepared and submitted payroll. Maintained accumulated and used time in a record book. Maintained personnel files. Typed correspondence, memorandums, general and special orders. Forwarded documents to appropriate locations such as Court. Prepared and distributed monthly statistical report. Assisted in preparing year-end report. Assisted citizens with problems and/or concerns, communicated information to police officers for special attention. Supplied citizens and insurance company’s reports and documented receipt of information. Maintain highly sensitive and secure documents. Processed requests for permits.

Education:

2011 University of Phoenix

Psychology major/Bachelor's Degree Earned/3.0 GPA

Psychology major/Associate's Degree Earned/3.24 GPA

2002 Oakland Community College

Liberal Arts studies/Deans List/Transferred

1998 Henry Ford Community College

Computer Information Systems

1996 Communication Media Arts HS

Diploma Earned. (Studied Law)

Certificates:

1999-2001 New Horizons Computer Learning Center, MI

Certificate of Administration: Sylvan Prometric

Certificates of Completion: Word, Excel, PowerPoint, Outlook, Access, Internet, A+

Personal:

Professional Abilities

Demonstrates proficiency and has an ability to utilize various software package and personal computers. Have the ability to work successfully in a group environment and without supervision, dependable, responsible, organized and self-motivated.

Professional Skills

Microsoft Office:

Word, Excel, PowerPoint, Access, Lotus 123, Microsoft Works

Other Skills:

Windows, Mac OS, Internet Explorer, Safari, WordPerfect,

FileMaker Pro

E-mail – Outlook, Lotus Notes

QuickBooks CareNet, Certified - Sylvan Prometric Testing Administrator

Professional Attributes

Deliver on Commitments

Communicate Efficiently with People

Customer Focused and Driven

Prompt and Efficient

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