LILLY AKHTAR

**** * ******** **, *******, AZ ****3 ■ H: 602-***-**** ■ acxsl2@r.postjobfree.com

Customer and Personal Service

Active Listening

Speaking

Service Orientation

Critical Thinking

Time Management

Active Learning

Complex Problem Solving

Judgment and Decision Making

Instructing

Manager, 09/2014 to 06/2015

Villa De La Paz Apartments – Phoenix, Az

Manage staff, preparing work schedules and assigning specific duties. Meet with prospective tenants to show properties, explain terms of occupancy, and provide information about local areas.

Direct collection of monthly assessments, rental fees, and deposits and payment of insurance premiums, mortgage, taxes, and incurred operating expenses. Inspect grounds, facilities, and equipment routinely to determine necessity of repairs or maintenance.

Investigate complaints, disturbances and violations and resolve problems following management rules and regulations.

Negotiate the sale, lease, or development of property and complete or review appropriate documents and forms.

Maintain records of sales, rental or usage activity, special permits issued, maintenance and operating costs, or property availability.

Plan, organize, or manage the work of subordinate staff to ensure that the work is accomplished in a manner consistent with organizational requirements. Driver/ Pick Up Passengers, 02/1999 to 07/2012

MV Transportation – Phoenix, AZ

Keep records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions taken.

Professional Summary

Skills

Experience

Comply with traffic regulations to operate vehicles in a safe and courteous manner. Check the condition of a vehicle's tires, brakes, windshield wipers, lights, oil, fuel, water, and safety equipment to ensure that everything is in working order. Report any bus malfunctions or needed repairs.

Maintain knowledge of first-aid procedures.

Prepare and submit reports that may include the number of passengers or trips, hours worked, mileage, fuel consumption, or fares received.

Report delays, accidents, or other traffic and transportation situations, using telephones or mobile two-way radios.

Drive vehicles over specified routes or to specified destinations according to time schedules, complying with traffic regulations to ensure that passengers have a smooth and safe ride. Park vehicles at loading areas so that passengers can board. Inspect vehicles, and check gas, oil, and water levels prior to departure. Advise passengers to be seated and orderly while on vehicles. Assist passengers, such as elderly or disabled individuals, on and off bus, ensure they are seated properly, help carry baggage, and answer questions about bus schedules or routes. Record information, such as cash receipts and ticket fares, and maintain log book. Collect tickets or cash fares from passengers.

Regulate heating, lighting, and ventilating systems for passenger comfort. Maintain cleanliness of bus or motor coach.

Load and unload baggage in baggage compartments.

Ordertaker/Kitchen Helper, 12/1994 to 01/1999

Villa Maria Tex/Mex Restaurant – Phoenix, AZ

Serve food, beverages, or desserts to customers in such seings as take-out counters of restaurants or lunchrooms, business or industrial establishments, hotel rooms, and cars. Take customers' orders and write ordered items on tickets, giving ticket stubs to customers when needed to identify filled orders.

Perform cleaning duties such as sweeping, mopping, and washing dishes, to keep equipment and facilities sanitary.

Balance receipts and payments in cash registers.

Order items needed to replenish supplies.

Wipe tables or seats with dampened cloths or replace dirty tablecloths. Clean and polish counters, shelves, walls, furniture, or equipment in food service areas or other areas of restaurants and mop or vacuum floors.

Supervise and participate in kitchen and dining area cleaning activities. Perform food preparation and serving duties, such as carving meat, preparing flambe dishes, or serving wine and liquor.

Wash, peel, and cut various foods, such as fruits and vegetables, to prepare for cooking or serving.

Remove trash and clean kitchen garbage containers. Operate cash register, handle money, and give correct change. Cut, slice or grind meat, poultry, and seafood to prepare for cooking. Inform supervisors when equipment is not working properly and when food and supplies are geing low, and order needed items.

Cleaner, 03/1991 to 05/1993

Jani-King – Phoenix, AZ

Service, clean, or supply restrooms.

Gather and empty trash.

Clean building floors by sweeping, mopping, scrubbing, or vacuuming. Follow procedures for the use of chemical cleaners and power equipment to prevent damage to floors and fixtures.

Mix water and detergents or acids in containers to prepare cleaning solutions, according to specifications.

Clean windows, glass partitions, or mirrors, using soapy water or other cleaners, sponges, or squeegees

Moon Valley High School - Phoenix, Az

Education

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