Michael R. Ferguson

**** ******* ****** *****, ******** 74344 Home: 918-***-**** Cell: 918-***-**** Email: acxsjc@r.postjobfree.com

Quality / Operations /Materials Management Professional

Consummate professional, proven leader, and quality/materials/operations manager with extensive experience in quality, facilities, engineering, continuous improvement, materials, production management, purchasing, master scheduling, program management, customer service and supervision. Prolific operational manager, responsible for disparate endeavors over the course of service, including the implementation of new programs, procedures and cost-savings frameworks. Certified in production and inventory control. Respected leader and highly capable change-agent who consistently refines and revitalizes culture, morale and procedures, introduces change and innovation, and facilitates solutions-driven team collaboration.

Regarded for excellent communication skills, and dynamic interpersonal skills, which have been used to develop and maintain strong relationships with customers, outside vendors and personnel across disciplinary levels. Adaptable, patient, and clear-headed under pressure.

Effective interviewing, hiring and training of employees. Comprehensive understanding of the skills needed to manage and supervise operations and personnel, stay within budgetary parameters, and implement new directives for growth.

Core Strengths and Competencies

Management

Interpersonal Relationships

Leadership Qualities

Communication Skills

Problem Solving

Motivation

Personnel Training

Organizational Skills

Prioritization

Expert Computer Literacy

Nadcap/ISO Implementation

Budgetary Oversight

Team Building/Mentoring

Culture Change

Continuous Improvement

Professional Experience

Quality, Materials and Operations Management

As Quality Manager at LMI Aerospace, planned, coordinated, and directed the 150 employees 133,000 sq. ft. Chemical Processing facility's quality control program, which ensured continuous production of products consistent with established standards. Supervised inspection, document control, and quality engineering. Responsible for the overall direction, coordination, and evaluation of Quality Assurance/Quality Control, and Document Control/Process Control Testing. Carried out supervisory responsibilities in accordance with organization's policies and applicable laws. Conducted both Internal and External audits for AS9100, Nadcap, government and all prime customers. Identified sources of process variation by collecting data to determine root cause analysis and selection of Continuous Improvement Projects.

As Plant Manager at Trece' Industries, was responsible for maintaining productivity, facilities, quality and efficiency of two plants with approximately 50 temporary employees and 20 permanent employees in the production of insect entrapment devices for the agricultural industry. Responsibilities also included maintaining and directing safety, maintenance, training, inventory control, OSHA requirements and hiring temporary employees.

As Quality Manager at Southwest United Industries a PCC Company, was responsible for ensuring correct chemical processing of customer supplied parts to guarantee compliance with customer specification requirements. Created rework planning, non-conformance reports, and various Quality Performance Metrics. Represented company in answering all quality issues which included rework status, rework acceptance, process capabilities, specification clarifications and audit scheduling. Conducted root cause/preventative action to reduce rework/non-conformance escapes. Implemented 6S Program that improved cleanliness and organization.

As Director of Quality/Facilities at Pride Plating, Inc., directed and represented one of the largest aerospace chemical processing / metal finishing companies in the U.S. Tasked with sustaining Nadcap, customer, prime, OSHA, EPA and DEQ requirements. Reviewed operations/nonconformances and met with staff to resolve production problems when required. Responsible for overseeing the following departments: Quality, EPA/DEQ/OSHA compliance, Purchasing, Receiving, Quotations, Planning, NDT, Final/In process Inspection, Quality Engineering, Chemical Lab (Process Control Testing), Maintenance and Shipping.

Customer Experience and Personnel Oversight

As Quality Manager at LMI Aerospace, acted as focal-point for inter-plant communication, supporting customer satisfaction goals, internal/external auditing in preparation for Nadcap, AS9100, all prime customer audits including DCMA (Government Source Inspection) assuring a cohesive company approach to meeting quality system requirements. Responsibilities included interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance, rewarding and disciplining employees; addressing complaints and resolving problems, conducted root cause/corrective action. Supervised and lead Quality Engineers, and acted as Inspection Supervisor and Quality Systems Supervisor. Supervised work in Process Inspection Team, Penetrant Inspection Team, Shipping Team, and Process Control Lab to ensure customer specification requirements.

In prior positions, worked closely with customer service, facilities, purchasing, engineering, operations, marketing and laboratory Personnel to ensure smooth production flow. Supervised Lab Personnel to ensure timely production of required pheromones and caromones. Supervised Training of production/quality personnel, and process control testing. Worked continuously with production personnel to improve process quality.

Cultivated and maintained excellent relationships with customers, employees and outside suppliers throughout career. Regarded for quick understanding of practices and procedures, dynamic interpersonal skills, and personal qualities of integrity, dedication, loyalty and responsibility. Recognized by superiors throughout career for the ability to interact effectively with customers and outside vendors. Acknowledged for excellent demeanor and communication skills. Outstanding relationship with executive-level management.

Specialized Work and Leadership

As Quality Manager at LMI Aerospace, reduced Indirect Inspection Labor by 50% through implementation of Operator Verification (OV) Program. Prepared for and lead almost 30 external audits in FY 2015 while maintaining a very low level of findings. Reduced Masking Rework by directing Quality Engineering resources to implement a Lean Manufacturing Culture in Masking that reduced rework by 25%.

As Plant Manager at Trece' Industries, designed and prototyped the first insect trap for a particular insect species.

As Quality Manager at Southwest United Industries, reduced rework by 10% by conducting effective preventative actions and lowered non-conformance escapes by 25% through inspection of parts.

As Director of Quality/Facilities at Pride Plating, Inc., improved and revised existing Quality System to meet ISO and Nadcap requirements. Rewrote Quality Manual, created new forms, procedures, internal auditing program and planning system. Created an ISO/Nadcap compliant training program. Developed a masking manual tool that reduced masking/inspection time by 75%.

As Director of Operations at Precision Machine and Manufacturing led a positive culture change with a goal of converting to a continuous improvement mentality by providing vision, motivation, trust and accountability by metrics that created over 200 implemented documented improvements in the first three months of the program. A 200% increase from all of 2001 using a traditional suggestion box program.

WORK HISTORY

LMI Aerospace, Cuba, Missouri (2014-2016)

Quality Manager

Trece’ Industries, Adair, Oklahoma (2014)

Plant Manager

Southwest United Industries, Oklahoma City, Oklahoma (2012-2014)

Quality Manager

Midway Machining, Neosho, Missouri (2011)

Quality Manager

Pride Plating, Inc., Grove, Oklahoma (2002-2011)

Director of Quality/Facilities

Additional Experience

Precision Machine and Manufacturing Company, Grove, Oklahoma

Director of Operations

Materials/Special Projects Manager

Labinal Aero Defense Systems, Pryor, Oklahoma

Program Manager

Materials/Production Control Manager

ITT Barton Instruments-ITT Fluid Technology Corporation, City of Industry, California

Production Manager

Supervisor/Production Planner

Senior Production Planner

Education

Oklahoma State University

Stillwater, Oklahoma

Credits accrued toward Bachelor of Science Degree

Technical Skills and Proficiencies

Certification: APICS Production and Inventory Control-California State Polytechnic (Two Year Course)

Seminars/Workshops: Nadcap, ISO / AS9100 Internal Auditing, Root Cause Analysis, Multiple Kaizen Events, SPC, Six Sigma Champion, Malcolm Baldrige Writer’s Workshop, Value Stream Mapping, Theory of Constraints, Inventory Control/Cycle Counting, Excellence in Leadership, Corporate Evolution, Franklin Covey Time Management Skills, APICS, OSHA, Safety Awareness, AMAPS, DFT, Lean Manufacturing, World Class Manufacturing, TQM, The 6S’s, Accelerated Improvement Workshops and National Management Association’s “Supervisory and Management Skills Program”

Proficient in various computer programs and environments including Microsoft Office

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