Calvin Saunders

203-***-****

acxshk@r.postjobfree.com

TECHNICAL SKILLS

Software:

MVS/ESA; JES2; JES3; VM; JCL; CA-1; CA-7; CA-11; VTAM

OPC/ESA; NCP; TMS; HSM; TMON/MVS; TPX; NETVIEW; VPNCICS; VPS; XPTR/JHS; CADISPATCH; OS/2; DB2; FDR/ABR; TIVOLI;

AUTOMATE; ELIPS; TSO; SDSF; ISPF; COMMAND/PROMPT

FTP; UNIX; LINUX; SAP/R3; AUTOSYS; AIX; CTS; ATS; IMS

MICROSOFT; WINDOWS/XP; NCCF

Hardware:

Z-SERIES/890; OS/390/ES9000; 3090; AS400/E6; RS6000; 3083

3081; 3032/370; 168/360; 4341; 3850-MSS; 3584/ATL; 3495E/ATL

3390; 3494; 3490; 3480; 3745/NCP,UPS

EDUCATION

Computer Science, SUNY College, New Paltz

Kingston High

IBM Operator Education classes 1-8

as400 Training classes

Management classes: Personnel Motivation; Personnel Styles, Managing for Success

UNIX; LINX; AIX;VM courses

PROFESSIONAL EXPERIENCE

Note: From 9/1991 to 6/2007, I had the opportunity to work in the same Data Center at Old Tappan NJ. My employers were; Simon & Schuster/Paramount Pictures; Viacom; Pearson INTL Pub; IBM.

I acclimated to the changes in new Businesses/Companies Data Center Operations, Protocol and System Application changes

Lewis Lumber

Operations Manager 2008-2015

Pricing of building materials for resale

Meeting with clients / customers

Addressing re-modelling concerns of client customer

Providing quotes for demolition activities

Managing contractors

IBM GLOBAL SERVICES (FORMERLY SIMON AND SHUSTER / VIACOM PERASON INTL)

Operation Support Specialist II 1993-2007

Performed activities to ensure all SLA commitments are meet

-Document and reported abends to appropriate personnel

-Ensured CICS regions were up and available for use

-Recorded all nightly activity

-Gave daily oral reports/presentation of nightly status at Morning meetings

-Maintained nightly turnover logs to verify meeting of SLA commitments

Monitored System activities on MVS; AS400 AUTOSYS and SAP.

-Monitored job release & completion via JHS (job history system)

-Proactively reported and / or fixed abnormalities

-Performed problem determination

Monitored and escalated Server outages via Tivoli, informed management of SEV1

Problems.

-Interfaced with off-site technical support and management staff to resolve problems.

-Performed Server re-boots upon request, reducing outage time.

Performed IPLs to invoke system upgrades, establishing and insuring all Network connectivity to MVS; AS400’s; SAP/AUTOSYS and remote/local production Servers.

-Because of experience and expertise was request by management to be present for all intermediate and high profile upgrades

-Performed minor hardware installs ie; PC hard-drive and memory increase

Verified completion of Daily/Weekly System Backups on MVS platform.

Verified completion of Daily/Weekly System Backups on AS/400 platform

Verified completion of Daily/Weekly System Backups on Unix platform

Utilized CA-7, CA-11, JHS and AUTOSYS to monitor completion of all production Batch jobs.

-Recorded and reported system failure to appropriate personnel

-Verified successful completion of all promotions

-Reported any abnormalities to System Support

-Recorded successful completions

-Status reported at daily management status meetings.

Setup user work station hardware

Install software as prescribed

At management request I was chosen to assist IBM CE’s to install a U.P.S

(uninterrupted power supply)

First response to call Police; Fire Dept. Building Maintenance and management of emergencies

System change management

All aspects of systems operations and data center management

SIMON AND SHUSTER / VIACOM PERASON INT’L 1991-1993

Operations Data Center Nightshift Supervisor

Supervised all Nightshift Data Center operation functions; Systems and Staff

When needed operated a Forklift in Warehouse.

Ensured all Executive reports were presented at AM Turnover meetings.

Performed Helpdesk responsibilities after prime shift tours.

-Reset user-ids and passwords

-Set up user profiles

-Responded professionally to all user queries in either written or oral format

-Performed appropriate problem determination to resolve user problems

-Reset VPN access after assuring appropriate security

Worked with Communication Carriers to resolve Circuit outages.

-Point of contact for communication carriers (ATT, Verizon, etc)

-Testing of circuits to ensure communication

- Reported and recorded outage appropriately

-Preparing trouble tickets

-Rebooting servers upon request

Interfaced with offshore vendors.

-To resolve communication problems via outage procedure

-Trained as appropriate or as needed.

-Verified successful transmission of Data.

-To insure accurate problem tickets were made.

Customer support for end users

-Responded to phone and email queries

-Provided exemplary customer service

-Resolved customer problems

Created a user protocol documentation for co-workers.

Staff training

Supervised the nightshift of 15 staff personnel.

-Conducted staff reviews.

-Provided input for staff raises

-Recommended and promoted staff

-Maintained positive work environment

-Trained staff to be able to promote

-Promoted 3 staff members

-Trained new hires

-Worked the warehouse to operate a battery powered forklift to move pallet loads of paper, to fill in for absentee.

Assisted in interviews with management for hiring decisions.

Wrote procedures for:

-AS/400

-IPL

-Backups

-Commands

-Console Operations

-Communication connectivity

-Interfacing with off-shore workers

Promotions: Operations Data Center Nightshift Supervisor

Operation Support I

Computer Operator Specialist

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