Rosanna Gonzales

Business Owner Customer Service Sales Representative- 7+ years

OBJECTIVE

TO ACQUIRE AN ENTRY LEVEL POSITION AS A CUSTOMER SERVICE REPRESENTATIVE WITHIN THE COMPANY,

USING MY TIME AND SKILLS TO ADVANCE MY CAREER FURTHER.

1467 John Juarez Way

Colton, CA 92324

909-***-****

acxshh@r.postjobfree.com

EXPERIENCE

AVON, P asadena, CA C ustomer Service / Sales

April 2016 - PRESENT

SELF EMPLOYMENT/ Part time -Assist customers in sales over phone taking orders as well as in person. Product knowledge,online ordering, maintaining & running my own website.

MACY’S, S an Bernardino, CA C ustomer Service/ Sales June 2014 - March 2016

Cashier for Home, Bridal, Macy Women & Suits.

Assisted customers with purchases in various ways such as store purchases, online ordering, phone ordering, answering phones everyday, bridal registry, credit applications and sales and store promotions. Majority of sales required product knowledge and computer research online. Opening and Closing registers everyday counting cash and depositing cash.

HYPOKRITCAL DESIGNS, C olton, CA B usiness Owner OCTOBER 2010 - JANUARY 2014

As business owner I was responsible for many responsibilities such as administrative duties,scheduling, deadlines, product orders, purchase orders, inventory, shipping, receiving, maintaining happy customer/clientele, answering phones, networking, marketing, maintaining communications with manufacturers, and distributions. Customer Service and product orders assisting with phone orders for hundreds of customers. Computer Graphic design.

MRGROUP, S an Bernardino, CA - R eal Estate Assistant / Customer Service

MAY 2011 - MAY 2013

Assisted realtor in office administrative duties answering phones, scheduling appointments, conversing with clientele. copies, faxes, emails, and conducting research online. Set up for meetings. SKILLS

● CASHIER, CUSTOMER

SERVICE, ANSWER

PHONES, UPSELLING,

CROSS SELLING

COMPUTERS, INTERNET

NAVIGATION, GOOGLE

DOCS, PROFESSIONAL

TELEPHONE ETIQUETTE,

INVOICE, INVENTORY,

EMAIL

● MICROSOFT WORD,

GOOGLE DOCS, EXCEL

● MARKETING,

NETWORKING

● ONLINE ORDERS, PHONE

ORDERS, INTERNET

ORDERS, OPEN CREDIT

LINE, DESIGN, DISPLAY

SET UP, PRODUCT

KNOWLEDGE

● SCHEDULING,

DISTRIBUTION OF BEAUTY

PRODUCTS,

● CASH COLLECTIONS

● PRODUCT KNOWLEDGE &

TRAINING, BEAUTY

PRODUCT

DEMONSTRATIONS

● EMAIL, ANSWERING

PHONES, FAXING,

COPYING, INTERNET

RESEARCH

● SCHEDULING

APPOINTMENTS SETTING

UP FOR MEETINGS

EDUCATION

LIBERTY UNIVERSITY - Online campus - P ARALEGAL

JANUARY 2017 - JULY 2017

Certification in Legal studies practices and foundations of Law, Contemporary Worldviews, Rhetoric and Real Estate. THE ROCK BIBLE COLLEGE, S an Bernardino, CA - B iblical Studies / Leadership & Instruction

JANUARY 2015 - DECEMBER 2017

Acquiring degree study and skills to work in teaching or instructing within a Christian organization or ministry.

MARINELLO SCHOOL OF BEAUTY, S an Bernardino, CA

COSMETOLOGY LICENSE

JANUARY 2014 - JANUARY 2015

LICENSE FOR CUSTOMER SERVICE/ SALES WITHIN BEAUTY INDUSTRY MAKEUP, HAIR AND NAILS

REFERENCES

MARGIE RAMIREZ / PASTOR 20 YEARS - 909-***-****

MANUEL GALLEGOS / REALTOR 10 YEARS - 909-***-**** CRYSTAL FRANC / COLLEAGUE 15 YEARS - 951-***-**** AWARDS

MACY’S - HIGHEST DEPARTMENT

SALES, MAGIC PINS FOR

EXCELLENCE IN CUSTOMER SERVICE

MARINELLO SCHOOLS OF BEAUTY -

PLACED 3RD IN COMPETITION FOR

MOST CREATIVE IN ARTISTIC

MAKEUP

BEST PERSONALITY, MOST HELPFUL

LANGUAGES

ENGLISH

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