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Customer Service Manager

Location:
St. Louis, MO, 63114
Posted:
December 06, 2016

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Resume:

Resume

Lin (Linda) Lee Hall

(***) ******* & 314-***-****

**** ******* ***.

Overland Mo. 63114

Objective: To reenter the work force in an environment where I am comfortable in my ambitions towards good hard work along with the opportunity to flourish and make myself and asset to the company that decides to afford me a place on their staff.

Accomplishments:

Business set up and strategy proposals

Business reconstruction and recovery

Cost and inventory control

Customer relations and service issues

Front and back of the house management

Payroll, bookkeeping, accounting etc.

Menu set up and reconstruction

Cook and prep daily menu etc. catering formal and casual, bartending, customer relations, line cook any position breakfast, lunch and dinner, scratch made soups, gravy’s, salads, breads, pastry’s and deserts. Capable of producing any ethnic foods of the highest quality, taste and presentation. Buffet style caterings are a favorite for me in quality foods and excellent presentation.

Education:

Zwolle High school graduate class of 1983

Associates degree in Business class of 1991 Lamson Business College of Tempe, Az.

Arizona culinary arts institute 1992 - 1993

References:

Charlie Wenkel of Overland Mo. (314) - 723 - 4385

Justin Jackson of Hazelwood, Mo. (314) - 685 – 0103

Experience: Thirty years in the field of hospitality in various positions with excellent verifiable references.

Past and current employment:

Sugarfire Smoke House

St. Charles, Mo. 314-***-**** Current

Cook 40 hours per week

Supervisor: Brittney Rudy

The Locker Room Sports Bar

Florissant mo. 314-***-**** from 6-2015 to 4-2016

Tend bar and serve

Supervisor: Chris Eaton

Fry Wagoner

Earth City, Mo. (314) - 291 - 6085 from 4- 2015 to 9 - 2015

Packer (seasonal)

Supervisor: Jerry Chavez

Hot Shots Bar & Grill

Bridgeton, Mo. (314) - 291 -1606 2012 - 2014

Tend bar, serve, Cook, prep, clean etc. open and close

Supervisor: Mike Sweeney

Seansie’s Irish Pub & Grub

Hazelwood, Mo. (314) - 551 - 0444 01/2007 – 12/2014

Owner: Greg O’Tool & Patrick O’Tool

Put together inventory system, part time cook, bartender, conduct fund raisers for the St. Louis Toy’s for Tot’s foundation for the past three years, plan and execute Thanksgiving and Christmas dinners every year that are free to all patrons who may not have anywhere to go otherwise. Mr. O’tool requires my services for special events calling for ethnic dishes that the staff is not capable of.

Waffle house Inc.

Florissant Mo. (314) - 839 - 2275 02/2007 to 06/2010

Manager: Missy Reisenbeck

Cook, prep, serve, clean, oversee 2nd shift staff in managers absence. I’ve worked for Waffle House twice over those four years.

Grandma’s Country Kitchen

Bridgton, Mo. (314) - 423 - 9720 01/2008 to 10/2008

Owner: Gale Gobel

Menu cost analysis, Reconstruct and reprint menu, breakfast cook, prep cook, daily special, catering.

Rhino’s Sports Bar & Grill

St. Peters, Mo. (no phone number available) 01/2005 – 12/2007

Owner: Ken Dixon ( I regret to inform that this reference cannot be confirmed due to the fact that Ken Dixon passed away & the business was closed by his family)

Put together and implemented a sound recovery strategy which included cost analysis and cuts, payroll analysis and cuts, set up complete inventory system, complete overhaul of general management and staff, complete menu reconstruction, and customer service issues. Manual labor included all aspects of front and back of house positions.

Sir Gregory’s Sports Bar & Grill

Springfield Mo. (no current phone number available) 04/2001 –01/ 2005

Owner: Greg Pressy & Greg Hanson (current operations status unknown)

Bar manager and day bartender

White Oak Family Restaurant & Bar

Rogersville, Mo. (no current phone number available) 06/1999 -01/ 2001

Owner: Jim Johnson (current operations status unknown)

Project took approximately six months to finish. I Put together original business proposal for owner to present to the bank towards financing and then oversaw building reconstruction and business set up. Acquired licensing, permits and assisted in filing for an LLC. Put together menu, ran cost analysis and Set up complete automated inventory system, assisted in hire, training and oversee daily operations of front and back of the house.



Contact this candidate