GREGORY MODNY

***-** ***** ******** ****** Flushing, NY11355

Phone: 917-***-****

E-mail: acxsfp@r.postjobfree.com

SUMMARY: IT Professional with a great knowledge of various PC hardware and software, strong planning and project management skills, PC and network technology background, and outstanding analytical, technical and organizational skills, ability to multi-task and work independently, ability to meet deadlines and execute delivery of projects.

HARDWARE: IBM PC’& compatibles, Compaq, Digital, Hewlett Packard, Toshiba, laptops, desktops. Hewlett Packard Vectra series, IBM, Blackberries. Macintosh, IPhone, Installation of CISCO routers, UPS, SICOR fiber ports, fiber optic equipment, mix media cables. Personal and network printers: HP4350, 4000TN, 5SI, HP4500, HP Deskjet, Iomega zip drives. Network cards and cabling. LCD projectors, projection screens, video conferencing equipment, iPod.

SOFTWARE: Windows 7,Vista, 2000, 98, 95, 3.1, XP, NT4.0, MS-DOS, MS Office, Citrix client, Norton Antivirus and utilities, Micrografix Designer 4.x-7.x. Network related software.BES, Active Directory, NT, 9x, 3.x MS Office 2010, 2003, 97, 95. Lotus Notes 4.6, cc:mail,Enterprise Administrator Internet Explorer 3.0-9.0, Netscape 4.73, Outlook 98, GroupWise 5.5, Support Magic, Digital File, Delta View, TIME TRAX, DTE, PCDOCS, PCANYWHERE, Citrix, Intel LanDesk, Word Perfect, Carpediem, IPDAS, Adobe, Blackberry, Ghost. Mac OS and peripherals.

PROFESSIONAL EXPERIENCE:

07/2007-present REED SMITH LLP New York NY

System/Admin Support

Provide support on various applications, including MS Office Suite, Windows, Digital File, BES Admin, Good for Enterprise Admin, Microsoft Active Directory, project management, email, and proprietary applications.

Providing 3rd level support to the NYC office and supporting approximately 500+ users via deskside, Heat ticketing system, phone, and email. Escalate problems to the appropriate, Programmer, Supervisor, or Manager when necessary.

Lead projects on a desktop and laptop refresh, new printers, office 2010 rollout and others. Assist with information gathering, communication, or as requested in the resolution of escalated problems. Provide walkabout training.

Maintain recordkeeping, including logging issues into the help desk database via Heat ticketing system. Maintain working knowledge of all Firm deployed applications via Microsoft Access data base records. Maintain laptop distribution pool and provide support to primary laptop users, which includes preparing laptops for distribution, keeping an updated activity log, and working with vendors to maintain/fix equipment.

Assist in system and network related maintenance as requested and providing assistance in testing new or upgraded applications via pilot group consisted of a several users and a IT support personal.

Set up videoconferences and net-meetings for the local office via TANDBERG Video Conferencing Systems. Travel to other offices as needed for special projects, coordinating S&T services for newly acquired or opened offices and providing coverage when another office is short staffed.

Special projects as requested by the Manager of Operations or the Director of Operations (S&T).

Serve on special committees, work groups, project teams and escalation teams related to

various firm wide S&T initiatives. Support devices and users via Active Directory, verify their credentials and defines their access rights.

04/2006-07/2007 PROSKAUER ROSE LLP. New York, NY

Systems/Desktop Support

Provide expert approved-application support as escalated from the Help Desk. Provide superb customer support and follow up. Provide expert support for all approved hardware. Function as escalation point to maintain service levels for Desktops, network connectivity, user accounts and rights, and other peripherals. Citrix testing of all applications supported by Desktop Support is an equally pertinent function. Provide alternative means of work production (i.e., Citrix, Blackberry) in case of outage of core application. Provide direct, routine technical advice/support, troubleshooting assistance, problem resolution, and responses to inquiries through the Help Desk for PCs (both laptops and desktops), printers, PC/server applications, databases, Blackberry devices, remote access, document transfers, and conversion/retrieval of archived documents to attorneys and staff either face-to-face, by remote access or on the telephone. Provide Quality Assurance on new systems and replacements as necessary while following strict guidelines and keeping abreast of updates to include in QA documentation. Participate in regularly scheduled status meetings providing suggestions, comments, and recommendations. Provide support and coordination of major rollouts, moves, and migrations

03/2006-04/2006 ALAN TAYLOR COMMUNICATIONS New York, NY

System Admin

Support Microsoft Windows and environments. Responsible for Operating System administration, configuration, and system level application support, network and server monitoring. Working with vendors, coordinate resolution for hardware and software problems. Maintain and support the infrastructure, support user logins, password, and account information in Microsoft Active Directory. Perform hardware upgrades, e.g., install memory, hard drives, and network cards. Set up and configure PCs, laptops, printers, and other equipment. Perform local, network installations of software, help users access, and use this software. Customer-centric focus on resolving end user technical issues. Set up presentations for use with laptop, LCD display projector and troubleshoot basic telecom issues. Diagnose, solve, document, and report a problems with the Microsoft Office Professional 2003 application suite. Analyze the way an end user works with MS Office applications and make recommendations regarding basic use of office applications including creating, organizing and printing office documents. Apply analysis techniques and procedures, including consulting with users, to determine hardware, software or systems functional specifications based on user requirements tested and documented software systems to determine suitability to needs. Investigate/research alternative solutions, both hardware and software.

06/2004-03/2006 ROPES&GRAY LLP New York, NY

System Support

Provides in-depth support and leads problem-solving/troubleshooting efforts for

Specific technology products or applications, from password reset, to user account

Rebuild, document formatting, remote access via Citrix, Blackberry problems,

Provide analysis and problem solving for software and hardware issues in a 1800

Plus users, 7 location multi legal environment. Support over 300 applications including Outlook, Carpediem, IPDAS, Adobe, Blackberry software and hardware issues,

MS Office and Delta View. Utilize. Use Dame Ware Software

and SMS_RC to sight users. Create and update documentation on installation and

Troubleshooting of software and hardware. Escalate and act as conduit to technical

and network departments to facilitate and expedite user issues and problems.

LCD projectors, projection screens, video conferencing equipment and laptop presentations.

Handled all aspects of computer. Maintenance, hardware, and software, upgrading O/S. Installed network cards, scanners, printers and proprietary software. Responds to telephone calls, e-mail and personnel requests for technical support. Tracks and monitors the problem to insure a timely resolution and follow-up. Performs day-to-day activities within established service levels and metrics.

10/2003-06/2004 SIDLEY AUSTIN BROWN&WOOD New York, NY

Desktop Support/Consulting

Using Enterprise Administrator to create, modify and assign rights to users, as well as performing admin functions such as resetting passwords, granting rights and assigning group memberships. Perform administrative functions for Imanage, correct setup and rights issues in TIME TRAX. Provide analysis and problem solving via 100%phone support for Remote Access via Secure Web Citrix using Key Fob, BlackBerry software and hardware issues in a 1200user, multi-national legal environment. Support over 500 applications including Windows XP, Enterprise Administrator, IMANAGE, Office 97, Citrix client, and Delta View. Escalate and act as conduit to technical and network departments to facilitate and expedite user issues and problems. Utilize Remedy ticket filing. Use Proxy Master Software to sight users over the LAN, and resolve issues ranging from document manipulation to advanced features in Delta View and printer connectivity.

1/2002-10/2003 F.G.I. SECURITY SYSTEM INC. Brooklyn, NY

Regional project Manager& Consulting

Manage staff of 5 in New York locations supporting 170+ users. Responsible for all New York network, desktop and telecom support and connectivity. Helped manage massive growth of PC users in New York's several medical locations as well private clients, oversaw all infrastructure changes and upgrades. Serve as Project Manager for numerous projects desktop migration from Novell client to NT/2000. Numerous office build outs, 7 offices, and multiple floors in 3 locations 100 user moves, some several times to accommodate increased growth. Co-ordinate ordering and inventory for all NY users, hardware, software and telecom. Norton Anti-Virus upgrade from Norton 95 to Norton 2000 Enterprise. Migrated user population from cc: Mail 6.0 to Netscape Mail. Install and configure Microsoft backup. Manage and satisfy user expectations and needs, problem-solve issues and intervene as necessary. Co-ordinate and provide support and assistance for Offices, mentor junior IS contacts in remote offices.

7/2000-1/2002 WHITE & CASE, LLC New York, NY

Support Specialist

Using NWADMIN to create, modify and assign rights to users, as well as performing admin functions such as resetting passwords, granting rights and assigning group memberships. Perform administrative functions for PCDOC, correct setup and rights issues in DTE and PCDOCs. Administer print queues via Pconsole. Provide analysis and problem solving for software and hardware issues in a 4000 user, 32 location multi-national legal environments. Support over 600 applications including Windows 95&2000, GroupWise, PC DOCs, Office 95 and 97&2000, PC ANYWHERE, and Comparite over a Novell 4.11 network. Assist in creating and modifying new PC image for Help Desk analysts – including installations, troubleshooting, ghosting and fine-tuning rollout of the image for PCs. Escalate and act as conduit to technical and network departments to facilitate and expedite user issues and problems. Utilize Intel Landesk software to sight users over the WAN, and resolve issues ranging from document manipulation to advanced features in GroupWise and printer connectivity. Create and update documentation on installation and troubleshooting of software and hardware.

10/99-6/2000 BLUE RIDGE FARMS, INCORPORATED Brooklyn, NY

System Engineer&consulting

Responsibility included over 200 users in a multi-client environment. Maintained network integrity and user connectivity to the LAN. Created a new work Stations and environment for a new user with a proprietary software and O/S. Managed system issue resolution and escalation included: troubleshooting, problem resolving on 100+desktops, Dell, Compaq, ASTBravo, Toshiba laptops, network and local printers. Handled all aspects of computer maintenance, hardware, and software, upgrading O/S. Installed network cards, scanners, printers and proprietary software.

7/99-10/99 NEW BOSTON SYSTEM New York, NY

System Engineer/Desktop support

Responsible for 600 users in a multi-client environment included installation and configuration of operating system, Dell laptops, IBM desktops, Macintosh G3, HP Vectra 500, printers

HP4000TN, 5SI, HP 4500, Iomega zip drives. Provided desktop level support, trouble-shooting over the telephone. Upgraded and maintained laptops, desktops and printers in a multi-platform,

Multi locations of New York headquarters of a Boston based advertising company.

7/97-6/99 CITIBANK CHECK PROCESSING CENTER Englewood Cliffs NJ

LAN/WAN Support for Citibank Check Processing Center

Provided technical support on telecommunication and network equipment, cabling, Physical Installation of CISCO routers, SICORE fiber panels. Installed and configured IBM Terminals and controllers, new workstation and server, digital and analog dialup line. Created Network nodes trough mix network Environment including 10/100 base-T, FDDI, ATM. Token Ring. Dial-up connectivity, TCP/IP, dealing w/clients at desktops. Handled all aspects of computer maintenance including hardware and software upgrades, Y2K. Equipment testing, data collection and documentation for Citibank-Mid range Data Centers in New Castle DE, Parsippany NJ, and Silver Spring MD.

EDUCATION:

9/84-9/88 LVOV TECHNICAL COLLEGE,

Lvov, Ukraine

LANGUAGES: Fluent in Russian, Ukrainian. Working knowledge of other Slavic languages

REFERENCES: Available Upon Request

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